I sent you a return for an exchange of the unpcomqmh order, to this day I still have not received the product. Delcour Franck
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Acheteur Vérifié
Rating: 3 out of 5
The gift box arrived completely ripped off and impossible to use.
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A
Acheteur Vérifié
Rating: 3 out of 5
a problem with a debited payment that had not validated my order. It's a pity that we have to do the research to prove the payment, make copies of bank statements and so on, when the service should be provided by the supplier. Fortunately, all's well that ends well....
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Acheteur Vérifié
Rating: 2 out of 5
Package shipped very late, customer service unable to make up for the delay, did not call back even though they should have after asking... Embroidery on personalized caps not up to scratch... My previous orders were of far better quality. Not sure I would recommend...
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Acheteur Vérifié
Rating: 2 out of 5
the size did not fit we were obliged to send the item back for exchange at our expense
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Response from HEADICT
Hello, Thank you for your comment, in the case of an exchange we do a 50/50 split: the customer sends the product back at their expense and we send the exchange back at our expense. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Approximate delivery date to be regularly updated on the customer account in case of parcel delivery problems. Don't wait for the customer to contact you before reacting in case of parcel delivery problems; even if the customer service reaction was quick.
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A
Acheteur Vérifié
Rating: 3 out of 5
The cap arrived crumpled and in a simple cardboard box with no protection, I've already received caps where the back was rigid while this one wasn't at all... But the embroidery and colors are very well done.
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Response from HEADICT
Hello, We are surprised by your return, we take great care to send caps in a rigid cardboard box the size of the product. Was the box damaged on receipt? Concerning the back of the cap, it's flexible like the classic snapback models from New Era or Obey, which makes it possible to adapt to everyone's head. Have a nice day, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The hat is one size but it is super large, it's a shame for such a price with the embroidery rather small on it. I am generally satisfied but it is a bit the "black point" of the order super large hat.
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Geverifieerde koper
Rating: 1 out of 5
I can't judge the order was supposed to be there the 17th we are now the 22nd and I haven't got it yet
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Verifizierter Käufer
Rating: 1 out of 5
The order never arrived. I have not received any gels back
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Geverifieerde koper
Rating: 3 out of 5
Long delivery time. email for review I received before product was delivered. Nicely packed though.
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Acheteur Vérifié
Rating: 1 out of 5
after return they don't exchange the merchandise for a bigger size under the pretext that i wore it i had the cap on my head for 30 seconds i'm sure my return parcel was opened
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Geverifieerde koper
Rating: 3 out of 5
Speed of delivery from France is fast. Should speed become more important this would be insufficient.Service no experience with it
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Acheteur Vérifié
Rating: 3 out of 5
The cap is of good quality, but the embroidery quickly frayed on some of the letters, which is very disappointing. I even avoid wearing it, which is a shame, so as not to damage it further..... So I'm disappointed in the end.
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Acheteur Vérifié
Rating: 1 out of 5
The product has a defect on the front corner of the top of the hat. The most fragile part of the hat is damaged.since the return shipping costs are at my expense, and I had already sent the hat back for a size change, I didn't want to pay again to send it back a 2nd time.so I'm disappointed, and will never buy an item on the net again.because it's 2nd choice for 1 1st choice price.
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Response from HEADICT
Hello, Thank you for taking the time to give us your opinion. Please do not hesitate to contact customer service if you encounter any problems. We are here to satisfy our customers. Best regards, The Headict team
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