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Rating: 3 out of 5
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
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Rating: 1 out of 5
Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
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Rating: 1 out of 5
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
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Rating: 1 out of 5
The site is inoperable, impossible to connect. Looks like a fake
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Response from HEADICT
Hello, you placed an order with us on 15/05, your hat was shipped on 16/05 and delivered by Chronopost on 20/05. If you are unable to connect to your account, you can do a "forgotten password" (we invite you to look in your spam if you do not receive the link reconnection) Otherwise, do not hesitate to return to our customer service by mail or phone (
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Rating: 1 out of 5
Part does not conform to the customization requested
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Response from HEADICT
Hello, We're sorry to hear that the product you ordered did not meet your expectations. We try to offer our customers a very wide choice of customizations. The personalization corresponds to the order you placed with us. You have made a request in addition to your order which is outside the scope of the customizations offered by our site and which therefore
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Rating: 1 out of 5
The writing required is not straight and aligned, or even centered. The cap faded in less than a week. The fastening system forms an unsightly overlay. Hardly ever worn...
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Response from HEADICT
Hello, We try to offer our customers quality products and service. Nevertheless, there may be a few mistakes from time to time and we are here to take responsibility for them. I see that you haven't reported the problem to our customer service department. I invite you to do so in order to correct it. Have a nice day. The Headict team
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Rating: 1 out of 5
Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
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Rating: 1 out of 5
Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
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Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
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Rating: 1 out of 5
No response to my mail to change a cap (too small)
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Response from HEADICT
Hello, Thank you for your interest. We process emails daily and are committed to responding to all requests as soon as possible. For information, please visit the following email address: [email protected] I wish you a pleasant day. Best regards Swan
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Rating: 1 out of 5
Returns are not free
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Rating: 3 out of 5
More precise sizing. Returns available.
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Rating: 3 out of 5
No return possible. Head size imprecise (between 55 and 56 or 57cm).
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G
Rating: 1 out of 5
Order has not yet been delivered and to date no money has been refunded.
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Response from HEADICT
Hello, For all refund requests please write to the following address. [email protected] I remain available for any information and I wish you a pleasant day. Best regards Swan
G
Rating: 1 out of 5
I ordered and paid for a cap 21/11 but still nothing. Only 3x a message that there is a delay after I sent an email. Too bad.
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Response from HEADICT
Hello, You can contact our customer service. We only registered one order from you on 27/06 and it was shipped on 28/06. Have a nice day. Headict team
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Rating: 3 out of 5
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Rating: 3 out of 5
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Rating: 3 out of 5
No notice of delivery
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Rating: 2 out of 5
Very slow delivery with little communication.
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Response from HEADICT
Hello, you are right, that's why since your last order, we have changed our providers for the delivery with now much shorter delays. Thank you Headict Team
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Rating: 1 out of 5
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Rating: 2 out of 5
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Rating: 3 out of 5
Hello, I've just placed two orders with you and I don't have any coupons. What's more, one of the orders still hasn't been delivered... In short, the offer is nice but the service leaves something to be desired. I'll have to see if there's any improvement on my next orders.
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Response from HEADICT
Hello, your second one has a longer preparation time because it is a personalized product. The manufacturing time is 8 to 10 days. The personalization of your hat is finished and your order is being delivered. I can confirm that you have available loyalty points that you can convert into discount vouchers. You can see them in your p
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 3 out of 5
very small large sizes, poor shipping packaging
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Rating: 3 out of 5
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Rating: 3 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
Wanted to return order but never had response from webshop
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Response from HEADICT
Hello, Following your August email a reply was sent to you, perhaps it was in your spam. Please find below the link with the procedure to follow for exchanges and returns. https://www.headict.nl/content/7-ruilen-en-retouren For further information we remain available at the following address: [email protected] I wish you a pleasant day. Best regards Swan
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 3 out of 5
With my last order, I don't feel like I received what I ordered on your site. I am disappointed with some items.
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Rating: 3 out of 5
Hello, the product I bought to clean my cap doesn't work. There are still the same marks.
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G
Rating: 2 out of 5
My order was days late and the product is different from the one shown on the website.
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Response from HEADICT
Hello, Thank you for your order, we apologize for the slight difference between the online item and the received item. We have changed deliverers and delivery times are now shorter and generally respected. For more information I remain available at [email protected] I wish you a pleasant end of the day. Kind regards
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Rating: 1 out of 5
I have not received my parcel.
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Response from HEADICT
Hello, Thank you for your order. For overseas shipments and following the Covid 19 pandemic, shipments are subject to naval transit instead of air transit, which delays delivery times. We sincerely apologize for this inconvenience and confirm that your parcel is on its way. Yours sincerely, The Headict team
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Rating: 1 out of 5
The product is different from the photo
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Response from HEADICT
Hello and thank you for your order. Please send photos and details of the product received to our customer service department at [email protected]. We will of course find a suitable solution. Kind regards, The Headict team
A
Rating: 3 out of 5
Stetson delivers caps with minor flaws
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Response from HEADICT
Hello, thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to explain your concerns. We look forward to hearing from you! Kind regards, The Headict team
A
Rating: 3 out of 5
The embroidery is perfect. Too bad the cap itself is of poor quality. If you were to improve your excellent proposal, you could allow the choice of font per word and not per line (I don't like one letter on ALL the embroidery and would have liked to change it). With this font option and better cap quality, you deserve 20/20.
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Rating: 1 out of 5
I have received nothing
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Response from HEADICT
Hello, shipments outside the EU require customs clearance, which can take up to 10 days depending on the number of parcels in transit. We're sorry about this and can confirm that your parcel is on its way. Kind regards, The Headict team
V
Rating: 1 out of 5
I bought a NASA truckercap from you and the power supply had a weave defect and in the packaging was no return option described therefore I ordered another one de was flawless
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Response from HEADICT
Hello, we are sorry that you have received a defective cap. Please contact customer service at [email protected] so that we can resolve the matter to your satisfaction. Best regards from the Headict team.
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Rating: 1 out of 5
Hello, good on the whole but I was not asked to validate the 2nd embroidery on the side of the cap which is completely illegible, I invested 450 euro in 10 caps and the writing on the side is ILLEGIBLE, WHY? not to have sent me my validation also for the 2nd embroidery!!!!
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V
Rating: 3 out of 5
the processing was a bit lengthy
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G
Rating: 3 out of 5
I am not satisfied with the cap delivered,it was flattened and with false folds that I had to iron out myself.
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Account suspended
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