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A
Rating: 3 out of 5
Delivery with GLS not good at all, they do not deliver on time.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2 and 3 stars
Reset filtersV
Rating: 3 out of 5
The delivery took forever. Then no delivery bill. I had to print out the feedback form myself and I still had the costs for the return shipment. In my opinion, customer friendliness looks very different these days.
The products are TOP! Wish you continued success!
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The products are TOP! Wish you continued success!
V
Rating: 1 out of 5
My goods have still not arrived after 2 weeks
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Response from HEADICT
Hello, unfortunately your parcel has been lost. As discussed, we have resent the cap to you and thank you for your understanding. Best regards from the Headict team
A
Rating: 3 out of 5
Hello, The hat was too small compared to other products purchased from this brand. Sincerely, Erwan
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A
Rating: 1 out of 5
I have not received my order so I can only assess that it is long and that you are asking me for an evaluation without considering whether the product has been delivered.
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Response from HEADICT
Hello and thank you for your order. The parcel was delivered on the day of your comment. Please bear in mind that shipments outside the EU are subject to customs clearance, which can lengthen delivery times. Sincerely, The Headict team
V
Rating: 3 out of 5
Delivery of an order takes a long time, no free returns
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Response from HEADICT
Hello, thank you for your comment. The delivery took 4 working days. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
A
Rating: 3 out of 5
I didn't like the cap between the pictures on the website and the real product, there's a difference, I'm disappointed with my order.
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A
Rating: 2 out of 5
I am disappointed, The cap arrived stained (blue ink dot on white surface) And the seam relief has many threads that stand out on a letter.
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Response from HEADICT
Hello and thank you for your order. Please contact our customer service department at [email protected] and we will find a solution to the problem. Sincerely, The Headict team
A
Rating: 2 out of 5
I would NEVER buy from this site.
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A
Rating: 3 out of 5
Bein....... Still haven't received my order so what the heck?!? ¿¡
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Response from HEADICT
Hello, Thank you for your order. Shipments outside the EU require customs clearance, which explains the delivery delay. Kind regards, The Headict team
V
Rating: 3 out of 5
Unfortunately wrong size received the delivery was sent back
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A
Rating: 2 out of 5
Many bugs when ordering, in the end, errors due to resets during bugs and customized products that don't match.
Customer service makes no effort to respond to requests.
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Customer service makes no effort to respond to requests.
Response from HEADICT
Hello, Thank you for your order. We invite you to send an email to [email protected] in order to see the personalized products received which do not correspond. However, we did reply to your previous emails. Sincerely, The Headict team
V
Rating: 2 out of 5
5.50 EUR shipping costs for a cap, then you have to fill out the return form by hand and pay the return costs yourself, others can do that better.
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Response from HEADICT
Hello, thank you for your comment. From 49 we deliver free of shipping costs. According to our return conditions, the buyer bears the return costs. Best regards from the Headict team
A
Rating: 3 out of 5
I ordered a Theo totem engraved cap and it arrived blank with no writing.
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A
Rating: 3 out of 5
Cool
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G
Rating: 3 out of 5
I could not track my shipment; I was redirected to a French site with an error message (in French and therefore not understandable). Emailed about it. Got a message that they are looking into it, but nothing more. Hat now in and I like it.
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G
Rating: 1 out of 5
Still after over two weeks nothing received and no response to emails
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Response from HEADICT
Dear, Thank you for the comment. We invite you to check your SPAMS, we sent you several emails. The parcel has been delivered last Wednesday. Best regards, The Headict team
A
Rating: 3 out of 5
The cap is beautiful! The delivery time was longer than expected... Too bad we couldn't choose a smaller size for the personalized caps.
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V
Rating: 1 out of 5
Kak delivery
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Response from HEADICT
Hello, unfortunately your parcel has been lost. We have resent your order as requested. Best regards from the Headict team.
A
Rating: 2 out of 5
Not at all satisfied with the quality of the caps I ordered, the fabric was too thick for what I was expecting! Ordered and delivered after 15 days, when the website said it would take between 7 and 10 days...
I was only satisfied with the responsiveness of customer service.
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I was only satisfied with the responsiveness of customer service.
A
Rating: 3 out of 5
The embroidery is not straight and goes all over the place Nice quality cap, though Shame
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Response from HEADICT
Hello and thank you for your comment. Please don't hesitate to send us a photo of the customization to [email protected]. Our customer service team will take it from there. Kind regards, The Headict team
A
Rating: 1 out of 5
Hello, I still haven't received my cap. Did it get lost on the way? I can't track it. Thank you for your patience.
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Response from HEADICT
Thank you for your order. Your package was in customs clearance and arrived in Canada on 02/07. Delivery is scheduled for 08/07. Best regards, The Headict team
G
Rating: 2 out of 5
It took over 3 weeks before I got my ordered cap. I contacted customer service several times, who first sent me the wrong link from another customer.
The quality of the product is fine and after more than 3 weeks of delivery, I am satisfied with the quality though.
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The quality of the product is fine and after more than 3 weeks of delivery, I am satisfied with the quality though.
Response from HEADICT
Thank you for the comment. The customized cap has been shipped as fast as possible for a delivery 6 days later. Best regards, The Headict team
A
Rating: 3 out of 5
Hello I ordered two caps that have already taken a while to arrive and the Nordic of one of the two caps is crooked and not very good quality.
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A
Rating: 3 out of 5
I ordered 4 caps and received 3. I find the handling of the order and the follow-up a little light. Paul
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A
Rating: 3 out of 5
Beret for Father's Day
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G
Rating: 2 out of 5
Dutch website, but products from France so had to wait almost 2 weeks while it says 'immediately available'. Not incorrect but misleading. Then return very complicated and shipping for own account. Also good to know: only if you exchange within 7 days you get a refund. This makes ordering from a giant more attractive...
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Response from HEADICT
Dear, Headict is a French company based in Alps and the website is translated into 6 languages. Please find all the informations on the link below. https://www.headict.nl/content/3-algemene-verkoopvoorwaarden Kind regards, The Headict team
G
Rating: 3 out of 5
Delivery took quite a long time and was unclear when delivery was going to be made. For example, there is no signal that somewhere s on day X there will be delivery between time X.
The quality of the product is good. And the service I can't judge because I didn't use it.
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The quality of the product is good. And the service I can't judge because I didn't use it.
G
Rating: 3 out of 5
Delivery took quite a long time. Unfortunately did not like the product and returned it to France at my own expense. Cost quite a bit.
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G
Rating: 2 out of 5
Despite proper measuring was with the large. Had to send back and huge return cost. Had to email several times about receipt date because track and trace was not working. Now waiting for the smaller size cap
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Response from HEADICT
Hello, We received the parcel and proceeded to the exchange. We wish you a pleasant day. The Headict team
G
Rating: 1 out of 5
Until today I have not received delivery of my order!!!!!!! And you guys already dare to ask what I think of Headict.Where is my cap??????
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Response from HEADICT
Dear, Thank you for your comment and we apologize for the inconvenience. We contacted BPOST and opened an investigation. We will keep you informed as soon as possible. Best regards, The Headict team
G
Rating: 1 out of 5
After 11 days I still have not received my order and I have no idea when I will get it. I have not received any information about this from Headict or from and from the carrier of the order. Very disappointing.
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Response from HEADICT
Thank you for the comment. Several emails have been sent to you. We invite you to check the SPAMS. The parcel has been delivered yesterday. Best regards, The Headict team
A
Rating: 2 out of 5
Hello, It's 15 days later and I still haven't received my order. It's apparently still being shipped to Belgium... so I don't even know when I'll receive it. I'm quite disappointed with this situation. I can't yet assess the quality of the product, which I hope to receive shortly. Customer service is reactive but remains very high level in the face of the problems encountered.
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Response from HEADICT
Hello, Thank you for your order. It takes 7 to 10 days to personalize a product. We apologize for the delay in delivery. Your parcel was delivered yesterday. Sincerely, The Headict team
A
Rating: 2 out of 5
Very late delivery (18 days to deliver a cap when they said it could be delivered in 10-12 days!..!)
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Response from HEADICT
Hello and thank you for your order. Shipments to Switzerland require customs clearance which, beyond our control, may be delayed by the dedicated services. We apologize for this inconvenience. Kind regards, The Headict team
G
Rating: 3 out of 5
The color turned out a little different than I thought. The delivery time was also a bit longer than we thought. Otherwise fine quality, was also familiar with this brand.
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G
Rating: 1 out of 5
I haven't received anything yet, also have a hard time getting in touch with you guys and when looking for my package it says in shipment, but had an email saying I should have received my package by now...?
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Response from HEADICT
Dear, Thank you for your order. The parcel has been delivered the same day of your comment. ;-) Kind regards, The Headict team
A
Rating: 3 out of 5
Delivery OK and on time, but I did not receive the right product, and to this day I have no news of the processing of my return. Not a great first impression, and the system of PDFs to print and fill in is frankly cumbersome and outdated. Is it to discourage? I'll certainly give a more informed opinion when I have the right product in hand.
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Response from HEADICT
Hello, Thank you for your comment and we apologize for the inconvenience. We have done everything necessary to recover your parcel and send you your order by express delivery. Best regards. The Headict team
G
Rating: 3 out of 5
Delivery takes quite long, the product is good, service is not good. Ordered size 60 and received 61. So too big. Returned cap and sent mail to headict. Until now nothing heard. order no.: #345904
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Response from HEADICT
Hi there, Thank you for your order. As mentioned on the website there is no intermediate sizes (S=54/55cm - M=65/56cm, ...) and the largest size appears on the label. Best regards, The Headict team
A
Rating: 2 out of 5
The product was delivered nearly a month and a half after purchase. Product quality is ok. Not recommended
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A
Rating: 3 out of 5
Didn't receive exactly the model I ordered, but I'll settle for it. I don't have time to fight a return battle.
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Account suspended
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