Hello, Thank you for your order. The delivery address was incomplete and your package was returned to us. Our customer service has contacted you by email in order to schedule a new shipment. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Have been waiting a day for nothing for delivery, had received an email saying my order would be delivered that day (Friday),, was only after the weekend, put in the bin, not even rang the bell. Very satisfied with the quick handling of my order though, and late delivery perhaps understandable due to Christmas rush.
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A
Acheteur Vérifié
Rating: 3 out of 5
I received the wrong helmet and the wrong size. I am very disappointed.
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I received an e-mail asking me to evaluate the product, but I still haven't received it...
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Response from HEADICT
Hello, Thank you for your order. As your package is outside the EU, it was held in customs for verification by the relevant authorities. It has now cleared customs and will be delivered as soon as possible. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Livreson left with an unknown person in the building. We had to go round the building to find her. So strange situation.
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Response from HEADICT
Hello, Thank you for your comment. We will pass on the information to the relevant departments. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I have not yet received the goods ordered. I received an email saying that the delivery address is not correct... I've lived here for 12 years... sorry for this bad note but I'm very disappointed.
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A
Acheteur Vérifié
Rating: 3 out of 5
No information is given on the fact that the dollars are American dollars, even though I live in Canada. The monetary value is not adapted to the country, so it comes as a surprise when you have to pay more than indicated on the site, knowing that it asks you for your country of delivery and your province.
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Response from HEADICT
Hello and thank you for your order. The currency is indicated at the top left of your screen for a computer or tablet and at the top of the drop-down menu for a smartphone. We can confirm that "USD" is the correct currency. Sincerely yours, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Cardboard torn or in poor condition in letterbox and very poor quality cap (visor cannot be adjusted by folding, no material in the visor) cap thrown in the garbage can, unable to send it back due to the condition of the cardboard and cost of sending it back by colissimo.
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Response from HEADICT
Thank you for your feedback. As indicated on the website, this is a folding cap (link below). https://www.headict.com/fr/24135-casquette-light-wight-nylon-packable-9twenty-la-royal-butternut.html However, you can return it to us in a different box if the first one was damaged in transit. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Poor-quality fabric already faded in places, poor-quality stitching too, many skipped stitches and quite a few threads sticking out. The logo on the side is not the same as the one shown on the website. Would not recommend.
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Response from HEADICT
Hello and thank you for your comment. It is surprising that a Brixton brand cap purchased 2 weeks ago is faded and untied. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Nothing bad about the product itself, on delivery it was a 3 week wait
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A
Acheteur Vérifié
Rating: 3 out of 5
Does not have the centimetre sizes at Stetson
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A
Acheteur Vérifié
Rating: 3 out of 5
Item conforms to my expectations. Fast delivery.
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A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I still haven't received my order. Sincerely Clarenn Steeve
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Response from HEADICT
Hello and thank you for your order. The Belgian sorting centers were indeed saturated at the end of November and shipments were suspended by Colissimo. We apologize for the inconvenience. We can confirm that your parcel is on its way and will be delivered as soon as possible. Yours faithfully The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
No one knows where your products are made. When we go into a physical store, we can read on the label: "Made in NNN". Not on your website. That's a shame.
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G
Geverifieerde koper
Rating: 1 out of 5
Still haven't received the hat due to using dpd who just flat out lie that you weren't home and then make you wait almost another week until you can pick it up yourself at a collection point
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G
Geverifieerde koper
Rating: 3 out of 5
Dear Sir/Madam, my cap is actually a little too big so I would like a size smaller. I have looked a few now to see if I can exchange this but I can't find anything. How does this work? Kind regards, François Plaisier
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A
Acheteur Vérifié
Rating: 1 out of 5
i still haven't received the hat!!!
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Response from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I can only judge the delivery since I still haven't received it.
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Response from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Hat for is too small for a man
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Response from HEADICT
Dear, Thank you for your attention. You can send the product back. Please fin all the details on the link below. https://www.headict.nl/content/7-ruilen-en-retouren Best regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order for over a week!
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Response from HEADICT
Hello and thank you for your order. Your parcel will be delivered today. Due to the current pandemic and the large flow of parcels in national transit, delivery times may be delayed. We apologize for any inconvenience. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I placed 2 orders on the same day, the first (2 caps) was delivered free of charge. The second I placed a few minutes later, the delivery was charged to me, impossible to integrate this 2nd order into the first. I still paid more than 100 euros.... I've just received my second order, a NY cap, and I notice that the NY logo is fraying...
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A
Acheteur Vérifié
Rating: 2 out of 5
Nothing to say about the delivery. My order arrived as expected. But the colors of the caps are not as described, the black for example looks like sky blue or dark gray.
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A
Acheteur Vérifié
Rating: 3 out of 5
Classic New Era cap but too short around the ears (women's size?). I don't like the personalized embroidery at all. The finish of the embroidered letters looks rather cheap.
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A
Acheteur Vérifié
Rating: 3 out of 5
Great product, good quality. A little expensive, but the delivery by the post office sucks! The letter carrier placed the parcel with the wrong person. It would be a good idea to use a private service which would be much faster and more efficient (TNT, DHL, UPS).
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A
Acheteur Vérifié
Rating: 3 out of 5
delivery to the other end of my town instead of a nearby collection point, otherwise very good.
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G
Geverifieerde koper
Rating: 3 out of 5
My buff was broken on arrival I hesitated a lot to send it back, but was reluctant to go through the hassle AND I was really looking forward to it so I just glued the hole and took it for granted, but too bad it wasn't seen
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A
Acheteur Vérifié
Rating: 3 out of 5
Everything is perfect at Headict, except for the delivery since my order was never delivered (change service provider (Colissimo)). A customer who was always very satisfied...
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A
Acheteur Vérifié
Rating: 2 out of 5
Poor quality, no lining, super fragile waistband. Expected between 7 and 10 days delivery and finally 15 days, super...
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A
Acheteur Vérifié
Rating: 2 out of 5
Bonjour je n'est toujour pas reçu ma cap la poste doit vous tenir au courant car je les et appelé pour leur dire que depuis le 17/07 toujour pas de colis merci romain cabaud
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A
Acheteur Vérifié
Rating: 2 out of 5
I chose Colissimo delivery and it was impossible to evaluate the product as it never arrived ... I suspect that the problem is not with your site but with the service provider (who is often incompetent) but I'll take advantage of this review to see if any action on your part is possible.
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Response from HEADICT
Hello, Thank you for your comment. As indicated on the tracking link, your package could not be delivered and is in return shipper. We invite you to return to our customer service via [email protected] to confirm your delivery address. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Bonjour a tous Je pensais trouver sur votre site qui m'a bien séduit des chapeaux de qualité (bailey spécialiste americain )qu'elle surprise et déception en découvrant provenance chine il serait important de le signaler. A product that can be found on any market in France for 30 euros.
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Response from HEADICT
Hello, thank you for your comment. Most of our hats are indeed made in Asia. However, we remain at your disposal to guide you in your choices. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
One of the 2 caps delivered has a defect, I made a request to Customer Service, I had a quick return requesting photos (09/07) and since then nothing, despite a reminder. My email address: [email protected]
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Response from HEADICT
Hello, Thank you for your order. As indicated by email: New Era inserts a cardboard backing behind the back of the cap to hold the front of the cap in place during packaging. This means that the sweatband will drop during packing. However, it will return to its normal shape after being worn several times. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Goods arrived without delivery note/invoice and return form
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Response from HEADICT
Hello, to protect the environment, we do not send printed invoices and delivery bills. You can find your invoice in your customer account. You can also find the return form on our website at https://www.headict.de/content/7-ruckgabe-und-umtausch. If you have any questions or queries, our customer service team will be happy to help. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Package not received.
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Response from HEADICT
Hello, Thank you for your order. Due to an incomplete delivery address, your parcel was dropped off at a relay point and was picked up on Monday 13th July. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
The item I ordered was initially not available. I was not informed of this. It was only when I asked that it was delivered - albeit a few weeks late. Nevertheless: THANK YOU!
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Response from HEADICT
Hello, some products on our website say "Delivery within 14 days". These are products that we first have to reorder from the manufacturer. This is why it takes a little longer than usual. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
Response by email to my requests on order tracking within 3 to 4 days Delivery to the deconfinement within 3 weeks. No information on order if no reminders. Shame.
Otherwise quality product. To be seen over time. 3 embroidered caps
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A
Acheteur Vérifié
Rating: 3 out of 5
Thank you
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Acheteur Vérifié
Rating: 1 out of 5
Nickel
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A
Acheteur Vérifié
Rating: 2 out of 5
Delivery very late, disappointed by the commercial gesture
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Acheteur Vérifié
Rating: 2 out of 5
Very long delivery (no stock so waiting for supplier) Product quite different from the website photo Very quick refund, which is very positive.
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