Very good product, as described, but the price of delivery is too high and there's no offer of a free collection from a parcel relay. You have to make a margin .....
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Acheteur Vérifié
Rating: 2 out of 5
The photo did not match the product.
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Verifizierter Käufer
Rating: 2 out of 5
Unfortunately the first order took a very long time. The items I ordered were different in size so I had to return them. The postage was 13 and I was charged another 9 for the exchange and the associated new postage. The bottom line is. I have paid a total of 31 in postage costs for one order and one exchange and will order elsewhere in the future.
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Response from HEADICT
Hello, according to our return conditions, the customer pays the return costs. As your address is in Austria and not in Germany, the shipping costs are considerably higher. However, we have covered the shipping costs for the exchange. It was not charged. Best regards from the Headict team.
G
Geverifieerde koper
Rating: 3 out of 5
Unique that my favorite stetson cap was still available to order from you guys. Shipped quickly, glad to receive it soon. I think it was sent with a DPD daughter and DPD is so bad in its service, that I 'found' my package by coincidence at a service point when I went by for another package...Both were not even offered at my home address, but dumped at the service point without notice.
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Geverifieerde koper
Rating: 3 out of 5
DPD delivered the package to the wrong address. "At the neighbors" Only it's not my neighbors. It's a different street. This is not your fault, but the fault of DPD. Kind regards, Erik
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Geverifieerde koper
Rating: 3 out of 5
The delivery did take a very, very long time.
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Acheteur Vérifié
Rating: 3 out of 5
I placed an order on May 17th and to this day I still haven't received anything even though it was a surprise to offer and they said it would take 7-10 days to arrive ... Disappointed .
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A
Acheteur Vérifié
Rating: 3 out of 5
I placed a first order and I was really extremely satisfied with my 2 caps and even my students want to order from me.
So I immediately reordered 3 caps but disappointingly the cut has changed slightly so the caps don't look great on me.
As for customer service, an e-mail was sent but I haven't received any feedback (what a shame).
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Acheteur Vérifié
Rating: 3 out of 5
3 weeks late
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on May 19, chronopost delivery expected 3 days later and still nothing...
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Response from HEADICT
Hello, Thank you for your order. Your parcel has been shipped and will be delivered today. The current sanitary conditions have delayed the delivery of your parcel. We apologize for any inconvenience. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Lousy delivery, but it's just like Colissimo Engraving and color are in line. On the other hand, average quality, especially on the back of the plastic cap, which isn't very comfortable.
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Acheteur Vérifié
Rating: 3 out of 5
Very good product good quality After I ordered two personalized caps and one of them arrived with a spelling mistake...
So I made a complaint and I'm still waiting for an answer...
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Geverifieerde koper
Rating: 3 out of 5
Article fine. Organization poor.
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Acheteur Vérifié
Rating: 2 out of 5
For the moment I still haven't received anything, so I can't assess the quality of the merchandise, but customer service-wise, it's not great because there's no order tracking and no confirmation of payment.
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Response from HEADICT
Thank you for your comment. We confirm that an order confirmation and your tracking link have been sent to you by email. Please check your SPAMS. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order and I've written to customer service twice, but they haven't replied.
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Response from HEADICT
Hello, Thank you for your comment. We would like to confirm that we have not been contacted and invite you to do so by sending an email to the following address: [email protected] Yours sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Damaged caps Late delivery
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Response from HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Just a comment: I was unable to pick up my parcel at the post office indicated no one at reception or closed .... Coronavirus
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Response from HEADICT
Thank you for your comment. As indicated on your tracking link, your parcel has been transferred to a post office open during this period of confinement. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I think it's an automatic e-mail following my order. Due to the circumstances (coronavirus), the post office informed me that my colissimo had been returned directly to you. I have already written to you to find out if I can be reimbursed.... I hope to receive a non-automatic reply from you. Thank you in advance Cdt
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Response from HEADICT
Hello, We did indeed reply to your email of 18/03 within 2 hours of receiving it and have proposed several solutions. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
No communication on delivery dates and tracking. The product purchased was a replacement for an existing product ordered on your site 2 years ago. The product delivered was not the same as the one ordered two years ago. Customer service was rated at 3 stars pending action.
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Response from HEADICT
Thank you for your order. The tracking link sent by the post office was not delivered due to a malfunction. We apologize for the inconvenience. We would like to confirm that the hat you have just ordered does not correspond to the one you previously purchased, as they are two different models: one is a docker (as indicated in its title) and the other is a classic lapel hat. Kind regards, Headict
G
Geverifieerde koper
Rating: 2 out of 5
The website didn't allow adding custom text to a cap. For me it was really frustrating because we planned to add custom text. Why provide the option if the system doesn't allow it?
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Geverifieerde koper
Rating: 3 out of 5
I don't find the failure to return free of charge to be customer-oriented. The fact that you cannot then return discounted items at all is really a bad thing.
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Acheteur Vérifié
Rating: 3 out of 5
Poor quality for 28 e
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Geverifieerde koper
Rating: 1 out of 5
delivered incorrectly, no response through customer service, but then none at all, and once the products surfaced they turned out to be not at all up to the quality the brands provide through other channels
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Acheteur Vérifié
Rating: 3 out of 5
I would like to reply to your questionnaire because the hat I bought is already pilling, so I am not at all satisfied with the quality and I will avoid your site in the future.
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my parcel
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Response from HEADICT
Hello, Thank you for your comment. As indicated on the site, 10 days are necessary for shipping and delivery to Mayotte. Best regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
You should reconsider the parcel service. And customer service responds very quickly but is playing for time. Parcel was hanging somewhere in Melle in a depot for a few days. Could have been there sooner.
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Response from HEADICT
Hello, thank you very much for your opinion. You ordered the hat on 23.12.19 in the evening and we shipped it on 24.12.19. Due to the many holidays, DPD was only able to deliver on 02.01.20. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The package did not arrive within 48 hours as announced. I was out of town when it arrived. Fortunately I got it back without any problem when I came back. So 2 stars.
The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
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Response from HEADICT
Hello, Thank you for your order. However, as indicated on the site when selecting delivery methods, it takes 5 to 6 days to send a letter from France to Canada. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Poor packaging, expensive returns and misleading photos, I do not recommend this site.
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Response from HEADICT
Thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to give us your feedback and help us understand the problem you've caused us, as the Miki New Era we ordered was a victim of its own success. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, Apparently your carrier lost the package. So I still haven't received it. Apart from the fact that it's a pity because it was a Christmas present for my wife, which I won't have for the evening of the 24th, I'm surprised to receive a satisfaction survey. Yours sincerely, Pierre MARTIN-GRANEL
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Response from HEADICT
Hello, Thank you for your comment. Our customer service will get in touch with you to resolve your order. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
I find it impertinent of you not to enclose a returns bill with the ordered goods. This means that the customer is stuck with the postage costs and pays twice if he returns a hat.
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Response from HEADICT
Hello, thank you for your message. According to our return conditions, the customer bears the return costs. https://www.headict.de/content/7-ruckgabe-und-umtausch Best regards from the Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
First experience with headict: negative I have just returned the defective product, at my expense I am waiting for headict to follow up ...
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Response from HEADICT
Hello, Thank you for your comment. We apologize for the inconvenience and invite you to contact our customer service via [email protected] so that we can resolve this. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
not the right hat, not the right size (yet ordered the same size as usual)
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Acheteur Vérifié
Rating: 1 out of 5
Almost 2 weeks since I ordered my package and I still haven't received anything... which is supposed to be a Christmas present... I'm not sure if I'll receive it on time or not... very disappointed
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Acheteur Vérifié
Rating: 3 out of 5
Your internet site doesn't work When you click on the basket it doesn't take anything 1 time 2 times 3 times it ends up in the Hat Shop.
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Acheteur Vérifié
Rating: 3 out of 5
I placed an order for stock merchandise with a substantial discount for Black Freiday. I was charged directly to my credit card. Shortly afterwards, I received an e-mail saying that the main article was no longer available. I asked for the same discount on the chosen article (which was less suitable for me than the original article).
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Acheteur Vérifié
Rating: 3 out of 5
I had made a custom logo on the side of the cap .... Missing on delivery
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Acheteur Vérifié
Rating: 3 out of 5
I was surprised by the size of the choker I received, I wasn't expecting this type of item at all... May I suggest that you indicate the dimensions of this type of item in your online catalog... Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
It's not the cap I'd selected, nor the color or shape.
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Acheteur Vérifié
Rating: 3 out of 5
a justified change of product type, however it would have been appreciated if this had been indicated before placing a personalized order which is neither exchanged nor reimbursed. Too bad, because up to now it's been perfect.
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Geverifieerde koper
Rating: 3 out of 5
Ordered wrong product and in addition must send back at my own expense with track and trace, so beret of 40 euros cost me 18 euros on shipment and did not get desired product. I am still waiting my costs 40 euro refunded to my bank account
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