I put 1 star because I could not not check anything but my opinion is "0" everywhere I placed order the 26.11 I have no order tracking, and especially I still have not received anything. I am very disappointed because to collect the money its never a problem.
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] to clarify and resolve the situation. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Impossible to evaluate for the moment as I still have no news of my order placed more than two weeks ago.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Aren't you able to provide the necessary information for customs clearance?
Translated reviews
Response from HEADICT
Thank you for your order. As a Swiss resident, you are subject to customs duties and VAT. The necessary documents (CN23 form) are glued to the package and customs clearance may take up to 10 days beyond our control. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Pay for the return pfffff and be forced to print a voucher when it is so simple to send us an invoice with a note for the return.
Translated reviews
V
Verifizierter Käufer
Rating: 2 out of 5
Goes better
Translated reviews
Response from HEADICT
Hello, thank you for your comment. We would be pleased if you could let us know what you are not satisfied with. Please contact customer service at [email protected]. Many thanks and best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Can't see our logo on the site properly. Received my hat quickly but can't see the logo at all. Very disappointed with my purchase
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
After ordering it took quite a long time until delivery Ca 14 days.
Translated reviews
Response from HEADICT
Hello, you have ordered a personalized snapback, as stated on our site it takes 7-10 days as we need time for personalization. Best regards from the Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hat too small for a man
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Product not as described due to a badge that is not on the item.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Received wrong size for a Bob, ordered size S, received M. The returnBAL postal service did not work.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Delivery more than a week late even though I paid the fast delivery supplement....
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. Our delivery times are indicated "from". We can also confirm that you have not selected the "24h delivery" supplement by TNT. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
It turned out bigger than I thought. Would have preferred a ? Smaller model
Translated reviews
G
Geverifieerde koper
Rating: 3 out of 5
Flat cap did not look nicely finished, push button front visible which is ugly. Maybe I can exchange it ?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I was expecting a comfortable cap. Instead, I got a piece of junk made in china.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, for my 1st cap with personification request, the side inscription is not straight (not horizontal): too bad because I often order custom. In short, I have to find another manufacturer if nothing is done. French know-how has disappeared. Thank you.
Translated reviews
Response from HEADICT
Hello, thank you for your comment. As indicated on the site, we make every effort to get as close as possible to the design requested, but there may be minor changes to the final rendering. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Wrong product description on the website. Dissatisfied with the return payment. Annual customer lost.
Translated reviews
Response from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service via [email protected] in order to find a solution ;-) Good day to you The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I have not received it yet greetings
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Item not received the first time but quickly reshipped. I advise you to drop the colissimo service, they are liars and dishonest. I've had a personalized cap made, and apart from one spot where the embroidery is a little loose but not serious, it's superb.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered a DBZ cap from Headict. The site is well designed and delivery was fast. I am however very disappointed with the quality of the capslab cap. The top button isn't centered at all, and the stitching isn't very good. I hope it will be as sturdy as I expected. I also found it 10 cheaper near me. Apart from the quality of the product, there's nothing to say about the service.
Translated reviews
Response from HEADICT
Hello, Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Disappointed I paid two caps never received
Translated reviews
Response from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I returned the package because the hat is too big.
Translated reviews
Response from HEADICT
Thank you for your comment. However, as indicated on the site, this is a beret and not a cap, hence the "wide" appearance. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I have just picked up the package for my order 299788 and the contents do not match. I had ordered a Hester copper hat and instead I received a brown wool Stetson hat with a feather, reference 2528101. Could you please explain to me how to obtain the product of my original order? cdt, Aurélien SICAUD
Translated reviews
Response from HEADICT
Hello, Thank you for your order. An email was sent to you on 06/08 to regularize the situation. Is this one in your SPAMS? Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I had ordered 2 caps... I've only received one so far...
I'll grade as I should depending on how my problem is treated
Translated reviews
Response from HEADICT
Hello, Thank you for your order. It has been sent in two parcels. You will receive the next one within 48 hours. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Letters on the side are sloppy . Visor on the short side is 20 mm different from the other cap See order rxurqlrti P van Loon Spaarnestraat 152 3812 HK amersfoort
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I have mixed feelings. The caps are well made, but the lack of any indication as to whether the embroidery is more feminine or masculine is cruelly lacking. The rendering on a computer screen is not necessarily faithful to reality. I end up with a cap I can't wear. The color of the embroidery isn't actually masculine...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I love your products, but it's now been 2 deliveries that are not going well. My order dates from 27.07 and the product still hasn't arrived and is still marked as "En cours d'acheminement" on the Colissimo website.
I find that your site lacks a contact number to reach you and allow the customer to make the link between Colissimo and Headict.
Manuel Blin
Translated reviews
Response from HEADICT
Thank you for your loyalty. You'll find our telephone number at the top of the page and all the customer service information at the bottom of the page. Please don't hesitate to contact us again at [email protected] and we'll get things sorted out ; -) Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Several orders and always too long a delivery time, especially during sales periods.
Translated reviews
Response from HEADICT
Thank you for your loyalty. As indicated on the site, product customization takes 7 to 10 days in addition to shipping to Belgium. Sincerely yours, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Package stored in Click&Collect with broken seals, therefore unworkable. In addition, due to inadequate packaging, the frame of the pair of glasses is broken (absence of foam or other protective materials).
Translated reviews
Response from HEADICT
Thank you for your comment. It is indeed possible that the parcel was damaged in transit. We apologize for this. Please contact our customer service department at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
When you set a new delivery address, it would be good to respect it.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Preparation time too long (2 weeks)
Translated reviews
Response from HEADICT
Hello, Thank you for your order. As indicated on the website, 7 to 10 days are necessary for product customization. Each order is treated individually, personalized, cleaned and packaged before shipment. Best regards. The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I sent you back a cap for modification and you sent me back the same one without making the modification. I paid the colissimo for nothing. Sav not great I'm disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I have to pay for delivery and returns, for a 28-euro product that didn't suit me, so I lost 13 euros. What's more, there's no pre-filled label for returns, so it's tedious and outdated.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Package not received
Translated reviews
G
Geverifieerde koper
Rating: 2 out of 5
Good afternoon I have ordered a hat is to 2 days arrived quickly but I was not satisfied with the model so sent back for almost 15 euros for another model and 20 euros extra payment because he was more expensive neatly transferred sent via DHL after 4 days myself had to inquire whether it had arrived got message of yes but am still waiting for the new model hat are already
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I had ordered a grey beanie and received a black one.
Translated reviews
Response from HEADICT
Hello, thank you for your comment. Please contact our customer service department at [email protected] with photos of your dark heather beanie. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
a little disappointed with the last purchase, the size l is much larger and the shape is different from the hat I wanted and has a lack of ventilation so the straw remains very wet and deforms the hat.
Translated reviews
G
Geverifieerde koper
Rating: 3 out of 5
Delivery took over 14 days.
Too bad.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
3 hats ordered. 2 hats have a defect and the 3rd, the size indicated on the site does not correspond. Return coupon not respected because I wanted the exchange of a hat and avoid paying shipping again. Everything was refunded to me except the shipping costs of the return which should have been (see right INC) A voucher of 15 is offered to me but good more very desire to order.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order
Translated reviews
Response from HEADICT
Hello, An investigation has been opened to determine the location of your package. We will get back to you as soon as possible and thank you for your understanding. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
No 1-800 number and we trust that returns from Canada are very expensive.
Translated reviews
Response from HEADICT
Hello, Thank you for your order. We are indeed based in Annecy, France, which explains the time difference with Canada. Best regards, The Headict team
Account suspended
Cette attestation de confiance n'est plus disponible.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 