Customer reviews of HEADICT

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9,4 /10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
5 10,5k 79% 4 2 059 15% 3 373 3% 2 169 1% 1 193 1%

Reviews 1, 2 and 4 stars

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M
Mark U.
Rating: 1 out of 5
following a purchase from 05/02/2025
Return very difficult, item was sent back from France twice, no return has taken place, suitable size was not available, refund has not occurred
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Michael M.
Rating: 1 out of 5
following a purchase from 16/02/2025
In response to my return request, I was informed that Headict is insolvent and that a return and refund are not possible. After a week, the shop is still online unchanged and orders can be placed. Even after 3 weeks, there is no change. A follow-up inquiry was not even answered. This is really absolutely terrible! I strongly advise against purchasing from Headict!
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Fabrice B.
Rating: 2 out of 5
following a purchase from 28/01/2025
Poor categorization and description of items, cold and complicated communication, they are not accommodating in case of returns.
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Victor V.
Rating: 1 out of 5
following a purchase from 29/01/2025
I received my package on 10/02. I returned it on 21/02 for a refund. Return within 14 days = refund. Return within 30 days = store credit. And you send my package back to me without any explanation?!
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Monfils J.
Rating: 1 out of 5
following a purchase from 14/02/2025
Did not receive the complete order and still no refund
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Pascal F.
Rating: 4 out of 5
following a purchase from 03/02/2025
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Stephen M.
Rating: 1 out of 5
following a purchase from 09/02/2025
Great range and speedy delivery which was well packaged. Very satisfied with service .
J
Johan P.
Rating: 1 out of 5
following a purchase from 10/02/2025
Toto has had a very bad experience, received the wrong bar and after consulting, returned it with the received return label. Now there is a discussion that my return shipment has not been received. In short, I paid and so far, everything is out of my control, NOTHING.
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Heiner G.
Rating: 1 out of 5
following a purchase from 25/01/2025
However, the fabric is knitted so thinly that light shines through, and consequently, the wind blows through as well. Unfortunately, I could not recognize this flaw from the images beforehand. Additionally, I received a dark blue hat with a cable pattern, although I had accepted a black one without a braid. Be that as it may, in colder weather, I wear both hats on top of each other. I am completely satisfied with previous orders. Kind regards from H. Göpfert.
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Agathe V.
Rating: 1 out of 5
following a purchase from 05/02/2025
As for the red beret: despite the instructions received by email to enlarge the opening, it is still too small for me (I don't have a big head). Beautiful red color, but really too small for an adult woman. The navy beret does not suit my complexion, the 'navy' color is closer to black than blue. I am disappointed.
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Severine M.
Rating: 2 out of 5
following a purchase from 21/01/2025
The quality is not great.
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Johann G.
Rating: 1 out of 5
following a purchase from 31/01/2025
The specified sizes are incorrect
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Johann G.
Rating: 1 out of 5
following a purchase from 31/01/2025
The specified sizes are incorrect
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Halil-Özüm K.
Rating: 1 out of 5
following a purchase from 24/01/2025
I have not received my order even after four weeks. How can I rate an item that I paid for but did not receive? I have informed PayPal about this, that I cannot rate an order that I have not received. I have informed PayPal...
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Olivier C.
Rating: 1 out of 5
following a purchase from 02/02/2025
2 purchases made and I still don't have a hat :( Beware of sizes that are sold in S or M or XL and not in 56 or 58 or 60... Frustrated with the enjoyment of my purchases, I spent significant amounts on shipping costs for sending and returning due to errors that lack common sense in business and are especially non-refundable :( I still haven't received a response from management after 5-6 emails sent... Headict should pamper its customers so that they become ADDICTED to their hats :))
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Charline C.
Rating: 4 out of 5
following a purchase from 02/02/2025
The quality of the beret is very nice, beautiful material and color. The size seems a little small for a one size fits all, up to 60 cm head circumference. I'm a 56.5 and it's a bit tight, so it'll stretch a bit I think.
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Peer V.
Rating: 4 out of 5
following a purchase from 23/01/2025
My order appeared to be lost and was to be delivered to a package point near me. It was resolved well by re-ordering the product and delivering it to my home. Great job!
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Philippe E.
Rating: 4 out of 5
following a purchase from 27/01/2025
Fast, careful shipping. It's a pity that the return postage is at the customer's expense.
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Christophe L.
Rating: 4 out of 5
following a purchase from 25/01/2025
A slight downside: the size 58 is missing.
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Mathieu P.
Rating: 4 out of 5
following a purchase from 22/01/2025
ok
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Massimiliano C.
Rating: 4 out of 5
following a purchase from 20/01/2025
Great price, fast delivery. Some problems with BRT.
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Thierry T.
Rating: 4 out of 5
following a purchase from 08/01/2025
Overall, I'm satisfied with the item I ordered. I would just have appreciated faster delivery: on your site, this is guaranteed within 48 hours if the order is placed before 2pm. I placed my order on a Wednesday and the parcel only arrived at the parcel post on the following Tuesday.
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Response from HEADICT
Hello,

Thank you for your order and the review you left.

Concerning deliveries, as indicated on the site, home delivery via Colissimo takes 48 hours and Chronopost delivery to a relay point takes 4 working days (this also depends on the relay point's opening hours). You placed an order for delivery to a relay point on Wednesday at 3:38 pm, so it was dispatched on Thursday morning and was available the following Tuesday.

For further information, please contact us at [email protected].

We wish you a pleasant day.

Best regards,

The Headict team.
M
Mathieu F.
Rating: 4 out of 5
following a purchase from 13/12/2024
Nice cap but 1 week to be delivered. Chronopost delayed my delivery by 4 days.
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Shoua Y.
Rating: 4 out of 5
following a purchase from 01/12/2024
As expected, great product, I recommend
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Mcarmen M.
Rating: 1 out of 5
following a purchase from 04/12/2024
Mala
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Response from HEADICT
Hello,
Thank you for your order.
We shipped your package in accordance with our terms and conditions and within the specified time frame, to the address you provided during your order. Once the package was delivered, you contacted us to inform us that it was at the wrong address. However, the package was waiting at the address you provided during the purchase. We offered to resend the item at our expense to the address of your choice.
We remain at your disposal for any further information and wish you a pleasant day.
Kind Regards
Headict team
C
Coskun Y.
Rating: 4 out of 5
following a purchase from 02/12/2024
Two Pork Pie hats were placed on top of each other and there is now an unsightly, visible crease on one headband. Otherwise all good and fast shipping.
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Serge B.
Rating: 4 out of 5
following a purchase from 27/11/2024
A successful trial
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Stefano D.
Rating: 4 out of 5
following a purchase from 29/10/2024
all good, products as described . About the package , the hats inside maybe need more protection . Anyway recommended site , I will return to buy
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Thomas M.
Rating: 1 out of 5
following a purchase from 25/10/2024
Hello, No refund or commercial gesture for the error of order on a personalized hat.
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Response from HEADICT
Hello,

Thank you for your order.

In accordance with our general terms and conditions of sale and return, available on the site, it is clearly stated that personalized items cannot be returned or exchanged.
The error was not of our making, as we embroidered the hat with the lettering indicated on the order. As a result, we are unfortunately unable to accept returns against reimbursement, as you requested.

We remain at your disposal for any further information and wish you a pleasant day.

Best regards,

The Headict team
G
Glenda P.
Rating: 1 out of 5
following a purchase from 21/10/2024
I did not receive the package
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Response from HEADICT
Dear,
Your package was sent and is marked as delivered.
You contacted us to report that it hadn’t arrived and we have been working together to resolve this issue as quickly as possible. However to proceed with the replacement of your order we sent you a message that we have not yet received a response to.
In accordance with our terms and conditions I cannot process the replacement of the package without your response and the necessary confirmations to proceed. We are still awaiting your reply and the completed document.

You can reach me at [email protected], and I wish you a pleasant day.

Best regards,

Swan
B
Begoña P.
Rating: 4 out of 5
following a purchase from 27/09/2024
Everything perfect, collection close to home and the package well protected.
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Romani H.
Rating: 4 out of 5
following a purchase from 10/08/2024
Nothing to report
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Nicolas O.
Rating: 4 out of 5
following a purchase from 11/07/2024
I'm satisfied with my purchase, but I think it's too expensive: 40 euros for a cap, even a personalized one, is too much in my opinion.
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Response from HEADICT
Hello,
Thank you for your order and your comment,
Our caps can be personalized starting at 34.9€, for a quality cap and personalization.
The embroidery, engraved patches and stitching are made individually in our workshop in Annecy, France.
The cap you've chosen costs 36.90€ because it's made from eco-responsible materials (recycled cotton, recycled polyester).
Few websites or stores are able to offer a personalized, high-quality cap made from eco-responsible materials at the price of a "classic" brand cap.
I hope I've explained what's behind the price!
Thanks and see you soon on Headict!
The Headict team.



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Acheteur vérifié
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
The fast delivery and tracking of the shipment were satisfactory. At the collection point (a kebab store) I accepted the somewhat battered box, the contents were undamaged.
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Response from HEADICT
Hello, thank you for your message. We are sorry that your parcel arrived in such a condition. It shouldn't be like this. Nevertheless, we are pleased that the contents were fortunately undamaged. Best regards from the Headict team
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Acheteur vérifié
Rating: 4 out of 5
The product is of very good quality. Fast shipping Just a little trouble navigating the site and customizing: pages wouldn't open, images wouldn't display. I had to make a lot of attempts to complete my customization.
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Acheteur vérifié
Rating: 4 out of 5
Satisfactory result but size a bit small
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