Glue mark on a hat too bad otherwise everything was great
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Response from HEADICT
Hello, thank you for your comment. It is possible that the hat was overlooked during order preparation and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
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Geverifieerde koper
Rating: 4 out of 5
The first order. Fast and without error
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Acheteur Vérifié
Rating: 4 out of 5
I'm a big hat enthusiast. Usually, I always buy in stores; but I found this site online and tried to buy a hat online for the first time (not for the rest). Nothing to say: fast, impeccable delivery. Just one small downside: hats need to be tried on, and mine is a little too big. Well, too bad :-(
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Response from HEADICT
Thank you for your order. If you wish, we can send you cork strips free of charge to adjust the size of your hat. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 4 out of 5
Unfortunately, the specified hat box was not included.
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A
Acheteur Vérifié
Rating: 4 out of 5
customization time a little long, but otherwise low
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A
Acheteur Vérifié
Rating: 4 out of 5
nice products
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A
Acheteur Vérifié
Rating: 4 out of 5
I recommend this site
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A
Acheteur Vérifié
Rating: 4 out of 5
well
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A
Acheteur Vérifié
Rating: 1 out of 5
Null and void to be avoided at all costs
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Response from HEADICT
Hello, Your package was returned to us due to a postal service error and following your instructions we have proceeded to refund your order. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 4 out of 5
Fast delivery, beautiful hat.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery. Good quality products.
Product return at buyer's expense. Manual return procedure, no online tracking.
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A
Acheteur Vérifié
Rating: 4 out of 5
The items are of excellent quality, but if you are not satisfied with part of your order, you can return it for a refund, which is a great plus. Overall, I'm satisfied and would probably buy from you again. Thank you for your professionalism.
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G
Geverifieerde koper
Rating: 4 out of 5
Very helpful when the mail order company lost my package. Friendly, fast and excellent service.
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A
Acheteur Vérifié
Rating: 4 out of 5
Delivery as expected and product well packaged.
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A
Acheteur Vérifié
Rating: 4 out of 5
Cayler&sons used to supply its products in a "box", that was classy, now it's not..... Too bad. Information about returned products leaves much to be desired .....forcely there is none.
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Response from HEADICT
Hello sir, Thank you for your comment. Cayler no longer supplies boxes with their logo, however, a tab dedicated to exchanges and returns is available on your space and at the bottom of each page of the site. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered a Stetson panama hat for a gift, on the website the hat is described (and illustrated) as delivered in an original packing box, yet I received it without any box, stacked with a second hat I bought. It goes without saying that my gift is not presentable; customer service is unwilling to make any effort, while the information on the website is clearly erroneous...
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Geverifieerde koper
Rating: 4 out of 5
I found the hat here that was sold out everywhere. Top
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A
Acheteur Vérifié
Rating: 4 out of 5
Nickel
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V
Verifizierter Käufer
Rating: 1 out of 5
I have not received the goods to date. They are not answering my e-mails. How can I get my money back? Or can I still expect a delivery at some point?
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Response from HEADICT
Hello, the goods were shipped on 29.06.18 and are still at customs in Switzerland. Customs can hold parcels for delivery outside the EU. We have no influence on this. Your email yesterday was answered immediately. Best regards from the Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
Very bad delivery never arrived please get my money back
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Response from HEADICT
Hello, your parcel was sent on the day of the order on 27.06.2918 and DPD has already tried to deliver it twice and unfortunately could not find you. Please contact customer service so that we can resolve the matter as quickly as possible. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 4 out of 5
Large selection. No delivery problems and product conforms.
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A
Acheteur Vérifié
Rating: 4 out of 5
Perfect
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A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, original, high-quality caps and top-notch customer service. What else?
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A
Acheteur Vérifié
Rating: 4 out of 5
Very nice product, but a little disappointed by the size (too big because snapback and I'm a woman). Maybe we should warn people about sizes. You'd expect one size to fit a woman, but not really...
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Acheteur Vérifié
Rating: 4 out of 5
Unfortunately, the cost of customs clearance was not specified...
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Response from HEADICT
Hello, thank you for your order. For shipments outside the EU (such as Switzerland), packages are subject to customs duties and VAT and must be declared to the customs authorities. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Top
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A
Acheteur Vérifié
Rating: 4 out of 5
I received my cap (which is exactly what I ordered) perfectly protected in the parcel, but a little late.
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Geverifieerde koper
Rating: 4 out of 5
the caps have long since been returned because they did not fit(have not yet been refunded the money, hence the low service rating
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A
Acheteur Vérifié
Rating: 4 out of 5
Super site only reproach the lack of availability of the sizes because when the hat is too small or too large one never has the.possinilite to exchange it is necessary a credit note to order another modem too bad
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Geverifieerde koper
Rating: 4 out of 5
Delivery tracking and product on order No complaints
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A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order ( lost or stolen) It's been a week now and I still haven't been reimbursed... And there's been no reply to my e-mail about the inquiry with the postal services. I'm waiting to receive a sworn statement certifying that I didn't receive the parcel.
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Response from HEADICT
Hello, thank you for your comment. As agreed, we came back to you at the end of the survey and responded to your request. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
The color of my beret is beautiful and lasts after washing.
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Verifizierter Käufer
Rating: 4 out of 5
Hello, I have ordered twice so far and last time everything was great, unfortunately not this time. The package arrived clearly damaged. Dented, partly open box. Fortunately the goods were undamaged.
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Acheteur Vérifié
Rating: 4 out of 5
good but more description of items would be a plus. EXAMPLE: length of visors for caps. Free returns would also be appreciated in case you don't like the product.
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Response from HEADICT
Hello, Thank you for your comment. Please note that in the case of an exchange, the customer is responsible for return shipping costs, but the second shipment is free of charge. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
the lead time is still too long for customization
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Response from HEADICT
Hello, thank you for your comment. As announced on the site, 7 to 10 days are necessary for the personalization, preparation of order and forwarding of a product and this in spite of the periods of strong requests or festivals. We value our custo 100% made in France in our workshop. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
neat and fast well done
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Geverifieerde koper
Rating: 1 out of 5
I have not yet received my order. It was supposed to be delivered last Friday 8-6 in the afternoon but I haven't seen anything. Also no message seen from letter carrier oid. Can you please contact me 0646325676. Kind regards m.geers
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
The design of my personalized cap is a bit messy, but I'm proud to finally have it in my hands. The second cap, representing Mount Niseko, is really cool.
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A
Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
RAS
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