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V
Rating: 1 out of 5
Very long delivery time.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 2 out of 5
Order was promised within 48h, unfortunately nothing received to date
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V
Rating: 1 out of 5
I paid for fast shipping. Hat still arrived a week later. I couldn't use it anymore because I bought the hat for a specific event. So 60 for nothing. Thank you
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Response from HEADICT
Hello, thank you for your comment. We sent your order with DPD Express as soon as we received it. Unfortunately, DPD did not fulfill the promised service. We will of course refund the express costs. You can return the hat for a refund. If you have any questions, please contact our customer service at [email protected]. Best regards from the Headict team
G
Rating: 4 out of 5
Delivered within agreed time fine product .
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V
Rating: 4 out of 5
Fast delivery, good quality
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V
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast delivery Well-priced
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A
Rating: 4 out of 5
Very fast shipping and delivery, item conforms to specifications. The only drawback was that the item was placed directly in a chronopost bag, with no packaging to protect it. Apart from that, very good site with a choice that we don't have elsewhere.
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Response from HEADICT
Hello, This never normally happens. We are very careful about the quality of our products and the packaging used to send them to you. Chronopost must have repackaged the product because they must have damaged our parcel. We apologize for the inconvenience. Have a nice day. The Headict team.
A
Rating: 4 out of 5
Fast, compliant shipping
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A
Rating: 4 out of 5
Nothing to say, a good selection of good brands. The only drawback is the delivery time, which I find a little longer than on other sites.
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Response from HEADICT
Hello, Thank you for your order and your feedback. Orders placed before 2pm on weekdays are shipped the same day (except for personalized products). We offer several delivery methods, colissimo, relais pick up and experss 24h with Chronopost. i.e. delivery in 24H. Have a nice day The Headict team.
V
Rating: 4 out of 5
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V
Rating: 4 out of 5
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V
Rating: 1 out of 5
In the event of a return, the shipping costs for both the purchase and the return are borne by the buyer. So, regardless of whether the item fits or not, the shipping costs, in my case around EUR 10.00, are definitely gone. Therefore: Once and never again.
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Response from HEADICT
Hello, thank you for your comment. We cover the shipping costs to Germany from 49 for a delivery with DPD Pick Up Europe. According to our return conditions, the buyer bears the return costs to Germany. Best regards from the Headict team.
A
Rating: 2 out of 5
Brixton hat out of 10 models not one in 55/56 ..my size. I bought a Brixton hat that I received in 56, the only size available, and it was too big so I had to have it re-sized around my head.
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Response from HEADICT
most hat brands, including Brixton, make sizes every two centimetres (S:54-55, M:56-57,...). In a case like yours, don't hesitate to ask our customer service team to include cork bands in your parcel to help you adjust your hat. The Headict team
V
Rating: 4 out of 5
customized cap of high quality, producing it takes a little time, but transparent communication during delivery - one star less because selected logistic partner charges quite a lot for delivery at home and does not offer many pick-up points
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A
Rating: 1 out of 5
Company of charlatans.
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Response from HEADICT
Hello, For information: you placed an order on 7/11 for a beret in size XL, we processed and shipped your order the same day. You sent us back your beret without closing the box properly and the box arrived empty... Despite this, we found a solution to ensure your satisfaction and, after checking with the carrier, returned the beret in the size you requested....
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast and efficient
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V
Rating: 4 out of 5
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V
Rating: 1 out of 5
Goods have not yet arrived
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Response from HEADICT
Hello, unfortunately the delivery took longer than usual. We have no control over this. Your parcel was delivered on 06.11.23. Best regards from the Headict team
G
Rating: 4 out of 5
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A
Rating: 4 out of 5
I'm sorry your bandanas all come in one size... for a man that's too small.
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G
Rating: 2 out of 5
Paid 6 euros for 48 hour delivery. Took 5 days for it to arrive. So 6 euros wasted
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V
Rating: 4 out of 5
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V
Rating: 4 out of 5
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G
Rating: 2 out of 5
Return is made very difficult, not sure you will get jd money back.
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G
Rating: 4 out of 5
Beautifully packaged hats. Quality. Better choose UPS for delivery than with DPD though. (Package was not immediately found at DPD pickup point.
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V
Rating: 1 out of 5
Ordered on 28.06.23, still not here today (19.07.23) - with an announced delivery time of 4 to 5 days!!!! No answer to an inquiry e-mail from 11.07.23 until today, but have already received 4 or 5 advertising e-mails since then. The shipping company Chronopost (DPD France) is a disaster: parts of the website do not work or are only available in French (otherwise English can also be selected).
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Response from HEADICT
Hello, your parcel was dispatched by Headict one day after you placed your order and was accepted by Chronopost. Unfortunately, Chronopost has not fulfilled its service and has not yet delivered your parcel. We have opened an investigation today and we will contact you as soon as Chronopost informs us of the results. You can also view the Chronopost link in German. Many greetings
V
Rating: 1 out of 5
Order has not yet arrived, although it has already been paid for. Even after contacting us twice, the store has not responded!
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Response from HEADICT
Hello, unfortunately the email address on our website was incorrect. Please contact customer service via the contact form or at [email protected]. Your parcel has already been sent and has unfortunately not yet been delivered. Best regards from the Headict team
G
Rating: 1 out of 5
No charge for returns
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Response from HEADICT
Dear, Return and exchange conditions are available at any time on our website. Please find the following link. https://www.headict.nl/content/7-ruilen-en-retouren We remain at your disposal and wish you a pleasant day. Best regards. Headict team.
G
Rating: 4 out of 5
Fast delivery. Many choices of various brands and design.
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A
Rating: 1 out of 5
Still haven't received delivery, so difficult to assess. Although it was supposedly delivered within 48 hours.
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Response from HEADICT
Hello, Thank you for your order. I have noticed a delay in the tracking of your delivery. As I have no further information from the postal service, I will reimburse your shipping costs immediately. We apologize for the inconvenience. We remain at your disposal and wish you a pleasant day. Sincerely Headict Team
V
Rating: 1 out of 5
My item never arrived. Tried to contact me by e-mail. Unfortunately received no reply.
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Response from HEADICT
Hello, thank you for your message. Unfortunately we have not received an email from you. We received your order in the evening on 28.06.23 and it was shipped on 29.06.23 and is still on its way to the parcel delivery center. It is a little longer than usual. If your order does not arrive by the end of the week, please contact customer service at [email protected] Best regards, Headi
V
Rating: 2 out of 5
Unfortunately, my order never arrived and I never received any feedback or response to my inquiry
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Response from HEADICT
Hello, your order has been returned to us. We then contacted you to check the delivery address with you and arrange a new shipment. Unfortunately, we did not hear back from you. Please contact customer service at [email protected] Best regards from the Headict team
G
Rating: 4 out of 5
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G
Rating: 4 out of 5
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V
Rating: 1 out of 5
The delivery took a very long time and when I finally received the package, the size was wrong. I tried to contact customer service, but there is no hotline for complaints. The returns registration does not work and I have not heard back despite repeated requests. The buyer has to bear the costly return shipping costs themselves, which is not possible under Onlin
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Response from HEADICT
Hello, thank you for your message. The shipment was sent on the day of the order on 21.06.23 and was delivered on 28.06.23. According to our return policy, the buyer pays the return costs. Customer service responded to your email on the same day. Best regards from the Headict team
G
Rating: 4 out of 5
Shipping was very unclear.
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A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
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Account suspended
Cette attestation de confiance n'est plus disponible.