As a loyal customer for several years, I have never been disappointed by my orders. The items are compliant, the production times reasonable and the delivery fast. A site I can trust.
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G
Geverifieerde koper
Rating: 4 out of 5
Good choice in men's caps
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V
Verifizierter Käufer
Rating: 4 out of 5
No free returns possible - too bad. Otherwise top
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A
Acheteur Vérifié
Rating: 4 out of 5
I'll be back...
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G
Geverifieerde koper
Rating: 4 out of 5
perhaps easier to be able to select pickup point directly.
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A
Acheteur Vérifié
Rating: 1 out of 5
I have still not been delivered, no news of my package, very disappointed.
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Response from HEADICT
Hello, You have been informed by our customer service department that an inquiry has been opened with the postal services in order to determine the status of your parcel. As this was delayed, we decided to reship your order and it should be delivered today. Good day to you, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
Delivery: - for the fact that it is delivered from France it was relatively fast Goods: - Snapback is significantly higher than e.g. the model from New Era, so does not fit me In addition, my gray cap had a green tag on the bottom, which was not apparent in the ordering process Customer service: - no contact, therefore not rated average
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Response from HEADICT
Hello, our snapback models are the same size and shape as the New Era snapback. Some models have a green underside, this information is mentioned in the description of the cap.
A
Acheteur Vérifié
Rating: 4 out of 5
1st order and very satisfied with the speed of delivery. I really appreciated the little bag the cap came in. It gives a very serious image of your company.
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A
Acheteur Vérifié
Rating: 1 out of 5
I asked for 3 embroideries on my cap and there is only one.
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Response from HEADICT
Hello, As indicated on your invoice sent by e-mail, only front embroidery has been taken into account. In order to validate the side and back options, you need to click on the add text box (6,00) located under the text to embroider box. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Good product, nickel on time, perfect
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A
Acheteur Vérifié
Rating: 2 out of 5
The deliveryman didn't even look for my name on the letterbox and told me he couldn't find it, even though it was there. He also didn't mention sending a collection slip by e-mail. It's a pity because I could have avoided waiting for the receipt by post.
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Response from HEADICT
Hello, We confirm that your delivery address has been filled in accurately and in detail and it is not normal that the letter carrier did not find your letterbox. We apologize for the inconvenience, but the shipping costs have been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very good
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A
Acheteur Vérifié
Rating: 4 out of 5
Good product, well packaged, received in a reasonable time, nothing to say.
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A
Acheteur Vérifié
Rating: 4 out of 5
Simple, clear and effective
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V
Verifizierter Käufer
Rating: 2 out of 5
Only half of the caps are labeled....
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Response from HEADICT
Hello, the texts on the side or back are options. It is necessary that you click on Add text(6,00) so that these are confirmed. You have ordered a cap with only one text on the front and we have embroidered it.
A
Acheteur Vérifié
Rating: 4 out of 5
Parcel tracking, I didn't know between you and colisimo... otherwise it's good because it arrived on time. My hat's off to you!
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G
Geverifieerde koper
Rating: 4 out of 5
Nice that there is a company where you can design your own snapbacks Delivery was fast, my question was answered quickly via email, just top. Keep up the good work
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A
Acheteur Vérifié
Rating: 2 out of 5
What can I say ... I'm still waiting for my products after 2 weeks of ordering with no response from after-sales service.
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Response from HEADICT
Hello, all e-mails from our customers are systematically processed and after checking we have replied to your requests, they may be in SPAMS? As indicated on the website, your hat was ordered directly from Stetson, which explains the longer-than-usual delivery times. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my expectations.
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G
Geverifieerde koper
Rating: 4 out of 5
Very good service, helped me well with return due to wrong color.
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A
Acheteur Vérifié
Rating: 4 out of 5
Shame not to have 2 "pockets" for an order of two caps. Otherwise TOP
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V
Verifizierter Käufer
Rating: 4 out of 5
Delivery took twice as long as promised (4 weeks instead of 2 weeks) and therefore much too late ... Goods were super embroidered and look great Customer service after complaints about delivery also very friendly and helpful
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Response from HEADICT
Hello, we are sorry if the embroidery of the 29Caps took longer than 2 weeks. The complete quantity of this bandana model was not in stock and we also needed longer for the qualitative embroidery of the caps. Your order arrived on 06.06.17, was dispatched on 28.06.17 and delivered in Austria on 03.07.17. We are pleased that you appreciate the quality of the embroidery.
A
Acheteur Vérifié
Rating: 4 out of 5
I'm very happy with the quality
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G
Geverifieerde koper
Rating: 2 out of 5
There were wrong sizes on the hat I wanted to order so it didn't fit. If I returned it again to get my money back I had to pay shipping costs again (shipping costs to send it to France, by the way). Furthermore, the response to my emails is short. Bad service.
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A
Acheteur Vérifié
Rating: 4 out of 5
short
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G
Geverifieerde koper
Rating: 2 out of 5
Information requested. Fobbed off with return form
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A
Acheteur Vérifié
Rating: 4 out of 5
Confirmed my order and fast
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A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, the site and products are quality, except: not the choice of good quality typefaces offered on the site. As a result, my snapback cap is not bad, but for more specialized people, it would be better to offer a wider choice of typefaces or the possibility of vectorized text, because it could be better if it was either the typeface or the 2D embroidery, which is less so.
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Response from HEADICT
Hello, you can add your logo or text on the dedicated personalization module. You'll find the details in the link below. https://www.headict.com/fr/myseries?type=snapback Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 4 out of 5
Top product Great website delivery, expensive and tedious to return....
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G
Geverifieerde koper
Rating: 2 out of 5
The hat is way too small. 'Adaptable' is obviously to be taken with a very large grain of salt. Nor can I return it because it happened to be a bargain.
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A
Acheteur Vérifié
Rating: 4 out of 5
Hello, I only put 4 out of 5 for the delivery and customer service to distinguish with a 5 the quality of the merchandise which is really beautifully made, but everything was perfect ... so thank you
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A
Acheteur Vérifié
Rating: 4 out of 5
Hello No notable concerns, more choice would be a plus
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A
Acheteur Vérifié
Rating: 4 out of 5
I'm a little disappointed by the shape of the cap, but the added text is great.
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A
Acheteur Vérifié
Rating: 1 out of 5
Merchandise never received ? order and payment since July 19, 2017 and it's already July 27 ??? Sorry, really disappointed ?
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Response from HEADICT
Hello, Your order was validated on 19/06/2017 and shipped the next day. We have contacted the postal services and opened an investigation, indeed it is possible that for a DOM the package was intercepted by the customs service for a control. We will get back to you as soon as possible. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very good service and site a internet, however you should offer several sizes of caps. Mine is a bit big for me
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V
Verifizierter Käufer
Rating: 4 out of 5
I ordered 30 snapback caps for a sports club. The caps took longer to arrive than planned. However, the wow effect came when the package arrived. The club's logo, which has very detailed parts in it, was embroidered absolutely brilliantly. A plus must be given to the retailer for its service. Even when I had questions on Saturday evening, they were answered quickly.
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A
Acheteur Vérifié
Rating: 4 out of 5
Really top-notch
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G
Geverifieerde koper
Rating: 4 out of 5
top
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Acheteur Vérifié
Rating: 4 out of 5
Compliant order. I need to exchange a hat that is too big and when I look at the price on the website, it has gone up in the space of 8 days and I will have to pay the difference. This is not normal for a standard exchange. First time I've seen this on a website. I won't be ordering from this site again.
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Response from HEADICT
Hello, We have checked your order and compared it with the items on the site and can confirm that the prices are the same as those applied 8 days ago. We look forward to receiving your return, which will be processed within 48 hours. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
fast, I appreciated the little bag in which my cap was . top
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