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G
Rating: 4 out of 5
Purchased nice beret fred brown from Flechet (flat cap), good fit.Relatively fast delivery, satisfied
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
The Stetson cap advertised on headict.com as being made in Germany, with a "made in China" label, is simply a lie, and the price -39- is no longer justified.
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Response from HEADICT
Hello, this reference has indeed changed country of manufacture and we have made the necessary changes. We apologize for the inconvenience. Sincerely, The Headict team
G
Rating: 4 out of 5
Unfortunately no super fast delivery but the delivery was faster than indicated on the site. Top Caps neatly in cloth bag and box and delivered. Quality just right.
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A
Rating: 4 out of 5
Delivery on time. 2 days before Father's Day Hat well protected and packed for transport. Quality of the hat, I expected better, too soft for my taste would have preferred more rigid. At the same time it is recycled paper, I had not seen before ordering. Sincerely Patrick
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G
Rating: 1 out of 5
The product I ordered turned out to be too small after delivery. This while I had measured beforehand according to the instructions on the site. Shipping costs 5.50. To return you pay 10.75. All in all, I paid 16.25 for nothing.
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A
Rating: 4 out of 5
The only downside is that several customers would like to have a cap embroidered with their own LOGO but this is not possible as a minimum order of 10 caps is required.
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Response from HEADICT
Hello, The addition of a new typography or logo will require a morning's work on the software and calibration of the machines, which explains the minimum order of 10 copies or one copy considered as a prototype at a cost of 99. Sincerely, The Headict team
A
Rating: 4 out of 5
It's a shame that only one protective bag is supplied for every 2 caps ordered.
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Response from HEADICT
Hello, the "Headict" canvas bag supplied with the caps is indeed intended to protect them during transport, but it's also a good idea to reuse it at home to keep your chef covers dust-free. We can add up to four caps per bag. Sincerely, The Headict team
A
Rating: 4 out of 5
fast delivery.
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A
Rating: 4 out of 5
A little disappointed with my contact with customer service. I wanted to personalize a cap with "special characters" and it wasn't possible to do this except as a prototype. I settled for a translation with the classic abcde... It's not exactly the cap I wanted, but the quality is still impeccable and the packaging in a small canvas bag is top-notch.
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Response from HEADICT
Hello, We simply specified that embroideries made from a typography or logo not listed on our module are made from 10 copies, as it will be necessary to calibrate our machines and software. Sincerely, The Headict team
G
Rating: 4 out of 5
To exchange a product you have to send an email but you get no reply. No free returns. Products are top but service could be much better.
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V
Rating: 2 out of 5
I am very disappointed with the returns service.
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G
Rating: 2 out of 5
In itself fine, but my hat is too small and return is not an option on an amount of 30 euros you seem to pay 18 euros return which is really a ridiculously high amount...is part of the service seems to me
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A
Rating: 4 out of 5
Satisfied as always, despite the high price.
We think that customer loyalty needs to be reviewed (the points system does not build loyalty).
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We think that customer loyalty needs to be reviewed (the points system does not build loyalty).
A
Rating: 4 out of 5
I had to fight to be delivered before I left on vacation due to a stock shortage, or so I was told ... I felt the goodwill and intention of my interlocutor but it was ric-rac ... Thank you for the cork headbands ... all is well ... we can now enjoy the cimfirt that the hats will bring to both me and my wife ... Metci.
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Response from HEADICT
Hello, As we told you by phone, we have a weekly restocking system with the Stetson brand, and although it was ordered from the supplier, we guaranteed delivery of your hat before you left on vacation. Sincerely, The Headict team
G
Rating: 2 out of 5
Super poor quality caps and poor return service
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Response from HEADICT
Dear, Do not hesitate to contact the customer service via [email protected] if you have any problem with your order. Kind regards, The Headict team
A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
2 days delay in delivery, but apart from that no problem. Product is exactly as pictured.
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Response from HEADICT
Hello, After shipment on 08/06, a delivery attempt was made on 10/06, access to the delivery address being impossible, your parcel was given to the janitor 48 hours later. Sincerely, The Headict team
A
Rating: 4 out of 5
pleasantly surprised by the quality of your services
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G
Rating: 4 out of 5
Couple of small errors
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A
Rating: 2 out of 5
The product itself is very good. However, it arrived 5 days late, so the birthday had passed and it was the planned gift... I am therefore dissatisfied with the service but not with the product. I would advise you to plan ahead.
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Response from HEADICT
Hello, we have contacted the postal services and they confirm that your parcel was delivered 48 hours after dispatch, i.e. on schedule. Sincerely, The Headict team
A
Rating: 2 out of 5
Hello, I have just received my order and I am not satisfied because an embroidery is missing on the back of the cap and on the right side.
Best regards M.Barrère.
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Best regards M.Barrère.
Response from HEADICT
As indicated on your invoice, only the front text has been validated. You need to validate the side and back customizations in order for them to be taken into account. Best regards, The Headict team
A
Rating: 4 out of 5
The only drawback is that the customer is responsible for return shipping costs in the event of a product exchange, which, when added to the initial shipping costs, significantly increases the final price.
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A
Rating: 4 out of 5
Usually I'm always satisfied but on my last snapback cap customization I noticed a few flaws it was a bit badly sewn. ...and it's a shame you can't customize the gold label that's put on the cap to get a more real look.
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Response from HEADICT
Hello, If you have any comments, please contact our customer service department at [email protected] The stickers on the visors of our custom caps are created by us on a minimum production run of 5000 pieces. Sincerely, The Headict team
A
Rating: 4 out of 5
I did not receive my parcel dear me here it is
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Response from HEADICT
Hello, We have contacted the postal service and they did not respect the delivery schedule. We apologize for the inconvenience. The postage costs have been refunded. Sincerely, The Headict team
A
Rating: 4 out of 5
Well-prepared product in its pouch and delivery received on time. No complaints.
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A
Rating: 4 out of 5
Meets my expectations
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A
Rating: 4 out of 5
Size large.. Mm the S/M.. Too bad
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A
Rating: 4 out of 5
Package arrived torn.
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Response from HEADICT
Hello, It is indeed possible that a package is damaged during shipment and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] if the products you have received have been damaged. Sincerely, The Headict team
A
Rating: 4 out of 5
my favorite products still in size xl
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A
Rating: 4 out of 5
Very happy with my product, received on time. Thank you
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A
Rating: 4 out of 5
good material, always available for large sizes
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G
Rating: 4 out of 5
Nicely packaged. Smooth order
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V
Rating: 1 out of 5
The delivery did not arrive on time. There was no notification of a later delivery date and the shipment tracking in French does not provide any explanation.
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Response from HEADICT
Hello, you ordered a personalized cap on 26.05.17. We dispatched this on 02.06.17 and delivered it 2 working days later on 07.06.17. Delivery 10-14 days is indicated on our site. The link is in French but the language can be changed to German by clicking on the German flag. Yours sincerely, Your Headict Team.
A
Rating: 4 out of 5
AZE
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A
Rating: 4 out of 5
I have been charged twice for the product and have never been reimbursed for the overpayment.
Please take the necessary steps.
Sincerely, Clément Chauveau (0673936186)
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Please take the necessary steps.
Sincerely, Clément Chauveau (0673936186)
Response from HEADICT
Hello, the initial order was not taken into account, please excuse us. We have of course refunded the 29.50 euros. Sincerely, The Headict team
G
Rating: 4 out of 5
Delivery to NL. Normal delivery. 4 to 5 days.Webshop overview and creation of own cap etc. Good, nice and clear, prices are reasonable. The product itself is really good as well as the nice bag where your cap comes in. I only did a creation on the back of the cap and it's not there. I just find that a shame but other than that I have nothing to complain about and will definitely order more.
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A
Rating: 4 out of 5
Order well received and compliant, I thought the delivery would be a little fast ...
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G
Rating: 1 out of 5
I have not received my order
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A
Rating: 4 out of 5
Goods ordered on 30/04 and received on 30/05. Apparently there was a manufacturing problem in the workshops. I was refunded 20 of the total amount of my order.
I would like to point out that your customer service is very good, I always got answers to my questions quickly. What's more, the caps are beautiful and of good quality.
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I would like to point out that your customer service is very good, I always got answers to my questions quickly. What's more, the caps are beautiful and of good quality.
A
Rating: 4 out of 5
Not disappointed with my purchase
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Account suspended
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