1 week delay + embroidery forgotten on the back of 131 caps, which added two weeks to the wait. Responsive customer service if called. However, the products are of very good quality, and as described.
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Response from HEADICT
We did forget the embroidery on the back of the caps, and were able to make up for this immediately. Deadlines were met, however, and with 11 different centers to order, it took a month to personalize each product.
A
Acheteur Vérifié
Rating: 4 out of 5
while on the internet on the Maison Laulhère website and on the Headict website, the brand's beret is delivered in a luxury box (image of the brand); I received the beret in a simple pouch; curious; otherwise, the merchandise is in order and delivery is fast.
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Response from HEADICT
Hello, We apologize for the inconvenience. They were unable to restock our stock. A box will be sent to you as soon as it is restocked. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The cap is much too big. The shape doesn't suit me at all. I can't return the product when I'm not satisfied because it's a personalized cap.
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Response from HEADICT
Hello, We take care to provide a description of each of our products, whether it's shape or size. As the embroidery is your choice, the cap cannot be returned to us. However, it is possible that a defect may have been overlooked, in which case we invite you to contact customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Fast order processing Wide choice of brands and styles Sometimes a little lacking in choice when you're in a medium size (fast sell-out).
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A
Acheteur Vérifié
Rating: 4 out of 5
From time to time the visor of the cap is not well aligned with the base. By the way, it would be great if you could add a few stickers to the caps, from nba or random brands or teams, that would add some suspense to the opening ;)
Otherwise happy with the rest Bonne continuation
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V
Verifizierter Käufer
Rating: 4 out of 5
Best But I don't find it very customer-friendly that I have to pay for the exchange 7 return shipment myself
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Response from HEADICT
Hello, in the event of an exchange, you bear the return costs and we pay the shipping costs for the exchange.
A
Acheteur Vérifié
Rating: 2 out of 5
missing product + sav a la sieste... pro??
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Response from HEADICT
Hello, We apologize for the inconvenience. We have taken into account your request and your item will be shipped today, our premises are indeed closed on weekends. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Great service, but I can't find enough caps for small 54cm adult heads...
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Response from HEADICT
The different brands represented on the site work with a relatively similar pattern, this one being a size range from 55 to 61 cm head circumference, which explains the limited choice in size 54.
A
Acheteur Vérifié
Rating: 4 out of 5
Happy with my purchase
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A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery (fortunately for 5 postage costs) Goods as I saw them, even if they don't fit me very well Unsolicited customer service
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V
Verifizierter Käufer
Rating: 4 out of 5
Online I had added an embroidery at the back, this was not visible in the order confirmation, but I didn't think anything of it... Unfortunately the embroidery was missing on the goods, although it would have been a nice detail The caps and the embroidery are very well made The delivery was uncomplicated and fast
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Response from HEADICT
Hello, It is necessary for you to click on Add text (6.00) so that the additional embroidery is added to the side or back of the system. We would have been happy to fulfill this request.
A
Acheteur Vérifié
Rating: 4 out of 5
Boen
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G
Geverifieerde koper
Rating: 4 out of 5
When I sent a message in English to customer service, the person in question could not reply.
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V
Verifizierter Käufer
Rating: 4 out of 5
All good.
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A
Acheteur Vérifié
Rating: 4 out of 5
Beautiful finish
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V
Verifizierter Käufer
Rating: 4 out of 5
Correct description of the offer on the website, fast delivery and very good quality.
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A
Acheteur Vérifié
Rating: 4 out of 5
Received on time, that's rare these days.
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G
Geverifieerde koper
Rating: 4 out of 5
Only regret is that the side is not printed, which was supposed to be done as I did specify.
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A
Acheteur Vérifié
Rating: 4 out of 5
Disappointed by the quality of the product, despite its expensive price.
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Response from HEADICT
Hello, The hat you ordered is (as indicated on the website) made of aged leather, which gives it this detail that you may not like. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
I regret that there was no invoice or return ticket with the delivery.
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A
Acheteur Vérifié
Rating: 4 out of 5
many choices and good product but delivery delay which I know is beyond your control but still cost me 30 minutes of surcharged call to colissimo to hear me say that it's up to the sender to do what's necessary.
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Response from HEADICT
Hello, We apologize for the inconvenience. Your parcel was indeed flashed incorrectly. The initial shipping costs have been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Super quality
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A
Acheteur Vérifié
Rating: 2 out of 5
As stated in my previous correspondence, delivery is out of the advertised 20 days. Customer service is not always responsive. I can't rate the merchandise because I went away for the weekend to the place where I was supposed to offer the cap, which may have arrived today. For the record, last year I placed an order and everything was fine. How about next year?
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Response from HEADICT
Hello, In order to guarantee a quality result, it has been necessary to recalibrate our embroidery machines. We apologize for the delay. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
unfortunate that the delivery did not correspond to the date given
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Response from HEADICT
Hello, As indicated on the site, it takes 7 to 10 days to personalize caps. Your order was placed on May 2 and is now (10 days later) being prepared for delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order.
I sent an email to report it and never got a reply.
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Response from HEADICT
Hello, We have responded to your complaint as soon as we have taken it into account. The parcel was indeed damaged in transit, so we have proceeded to a full refund of your order. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
The product meets the expectations As I could judge from your website.
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V
Verifizierter Käufer
Rating: 4 out of 5
The cap I ordered is just great, I love this flat cap, just awesome, material is excellentIn the beginning there were unfortunately difficulties, 1st cap I ordered came 4 days late. In addition, the cap was much too big. The exchange to another cap, delivery, inquiries from Headict service staff regarding size was SUPER
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A
Acheteur Vérifié
Rating: 4 out of 5
nickel
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G
Geverifieerde koper
Rating: 4 out of 5
Top
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A
Acheteur Vérifié
Rating: 4 out of 5
Articles received correspond to the presentation on the website. Export tax (delivery in Helvetia) Ultra-fast delivery Perhaps just a better indication of the item's thermal qualities (summer headgear, winter headgear, etc.).
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A
Acheteur Vérifié
Rating: 4 out of 5
Get MORE
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V
Verifizierter Käufer
Rating: 4 out of 5
Order arrived promptly in the desired quality.
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A
Acheteur Vérifié
Rating: 4 out of 5
Reliable service and delivery.
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A
Acheteur Vérifié
Rating: 4 out of 5
Most web stores now offer free returns. It's a shame to have to pay for a return, especially when it comes to size issues (brands are not uniform on the subject).
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A
Acheteur Vérifié
Rating: 4 out of 5
Too expensive but...
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Response from HEADICT
Hello, the prices applied on the site correspond to the recommended retail prices and those of the shipping costs to the service provided. Your order was placed on the evening of 24/04, shipped on 25/04 at 12pm and delivered on the morning of 27/05. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
Delivered as ordered and promptly answered questions.
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A
Acheteur Vérifié
Rating: 4 out of 5
The problem is that the image you get when you choose the product on the website does not correspond to the final product. I received a black and orange FLUO cap... I thought it was a normal orange. Also, the visor is short. I'm satisfied with the delivery but disappointed by the big difference between the product and the site.
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Response from HEADICT
Hello, We pay attention to each description of the products presented on the site. In fact, you will find the cap details under the embroidery color panel. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
My assessment of the merchandise is due to the fact that the cap is too small, so I am sending it back for the identical model in a larger size. Thank you.
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Response from HEADICT
Hello, We are waiting for your return, it will be processed within 48 hours after receipt. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very good
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A
Acheteur Vérifié
Rating: 2 out of 5
Bad photos on the site
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Account suspended
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