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V
Rating: 4 out of 5
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
Fast home delivery
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V
Rating: 4 out of 5
Everything went well, just didn't get any confirmation after the shipping confirmation that the package had arrived at the pick-up station.
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V
Rating: 4 out of 5
Goods all great. Shipping took 10 working days. I thought that was a bit long. The goods were very good and well packaged.
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G
Rating: 1 out of 5
I once ordered something but never got delivered.After several emails sent still no response.
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Response from HEADICT
Dear, Thank you for your order. Your parcel was never picked up at the relay point in time and is currently on its way back to our offices. Please find the tracking link below below. https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ144949511JF&langue=fr We remain at your disposal and wish you a pleasant day. Best regards Headict Team
G
Rating: 4 out of 5
Wide choice deliver fast
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V
Rating: 1 out of 5
I did not read your order confirmation. I therefore missed the fact that the hat was sent to the wrong address, which I didn't know at all, and not to the billing address as stated.
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Response from HEADICT
Dear, Thank you for your order. It placed on 30/05/2023. Shipped on 31/05/2023 and collected from the relay point on 02/05/2023. (with your name as signature) The order was delivered on time. I remain available at the following address [email protected] and I wish you a pleasant day. Best reagards The Headict team.
G
Rating: 1 out of 5
There is no telling where my order ended up. The location it should have been sent to is full of scaffolding and know nothing at all about such a package having been delivered. This puts me in an uncomfortable situation because I am going on vacation today (June 28) for 5 weeks and had counted on this hat.
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Response from HEADICT
Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructions, we wish you a pleasant day. Best Regards The Headict team.
G
Rating: 1 out of 5
Order never received
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Response from HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 04/25 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
G
Rating: 1 out of 5
Order never received!!!
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Response from HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 05/23 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
Quality hat.
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A
Rating: 4 out of 5
Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 4 out of 5
Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 4 out of 5
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Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 4 out of 5
Satisfied with Headict's service. The offer changes regularly, even if availability is not often updated when orders are placed.
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Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 1 out of 5
Ordered 2 personalized caps for almost 100, the quality is OK but the caps I received were too small, like junior models compared to New Era or others. Customer service wouldn't listen, referring me to the terms and conditions because there are no exchanges or refunds on personalized items. At this price, I strongly advise you not to buy from this site.
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Response from HEADICT
Hello, thank you for your order. The customizable caps are standard size with a back adjustment system, they are suitable for a head size ranging from 55 to 60cm (as indicated on the product sheets). As indicated in the GTC, we accept all returns from the date of receipt of your package within 30 days, excluding customized products. We do our best to
A
Rating: 4 out of 5
No comment but satisfied
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Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 4 out of 5
Interesting and original catalog. However, order placed on Friday and still nothing received the following Thursday! Shipping to be reviewed.
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Response from HEADICT
Hello, Thank you for your order. You placed your order on Friday in the middle of the afternoon, and it was prepared and dispatched on Monday (if you place your order before 2pm during the week, it is dispatched the same day!). Our partner Chronopost is not meeting its usual delivery times, i.e. 2/3 days (24-hour delivery is also available).
A
Rating: 4 out of 5
Variety of headgear choices. After-sales service is good but could be just a little nicer. My Stetson arrived very well packed and protected, and that's what counts.
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A
Rating: 4 out of 5
The variety of products you offer
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Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 2 out of 5
I have not received the order
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Response from HEADICT
hello, you placed an order on our site on 1may (bank holiday), it was dispatched on 2/05 and delivered to a Chronopost relay point on 5/05. An e-mail with your tracking link was sent to you on 2/05 as well as an SMS when your parcel arrived at the Chronopost relay point. Your order was dispatched and delivered within 3 days. have a nice day. If that's not short enough, we offer the following delivery options
A
Rating: 4 out of 5
Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 4 out of 5
Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 4 out of 5
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Response from HEADICT
Thanks for your feedback! Have a nice day, Team Headict.
A
Rating: 1 out of 5
Order placed and message sent after validation and payment. Out of stock. Bad management
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Response from HEADICT
Hello, Sorry for the inconvenience, it happens (very rarely!) that we have a stock error. We notified you right away to see if you wanted to exchange with another product or a refund. Following your instructions we proceeded with the refund immediately. Have a nice day The headict team
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 2 out of 5
I try to return my parcel, I write to customer service... No reply
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Response from HEADICT
Hello, unfortunately we don't have any emails from you to help you with your return request. Please do not hesitate to send your request to our customer service department, by e-mail at [email protected] or directly by telephone on 04 50 45 80 02 (available Monday to Friday, 9am/12.30pm and 1.30pm/17pm). Please find the link to our exchange & returns page. Have a nice day. https:/
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 1 out of 5
Cap not collected 9 days after order and payment. Impossible to get any information from chronopost. (Headict customer service told me that the cap was probably lost or stolen and that they would check with Chronopost. I would have liked a more commercial approach of sending a new cap because to date I have paid and received nothing.
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Response from HEADICT
Hello, Thank you for your feedback. Your order was placed on Friday 7/04 , we sent it on 11/04 (Monday 10/04) being a holiday :) And it was delivered on 20/04 by Chronopost. We're sorry that our partner Chronopost took so long to deliver, which is unusual (more like 3 days on average). The tracking link has been sent to you. We invite you to have a look
A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
The speed of customer service! Thanks to the whole team.
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G
Rating: 1 out of 5
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Response from HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
G
Rating: 4 out of 5
Good quality hat that meets the description on the website. Delivery after six days. Handled first in France by Chronopost and later transferred to DPD NL. Neatly packed. There was no response to an email from me that I had not received an email confirmation of the order. So when ordering better to create an account directly, at least you will find the invoice there.
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G
Rating: 4 out of 5
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 2 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 1 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 1 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
No delivery problems
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 2 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
V
Rating: 4 out of 5
Nice customer service although it was my fault that I didn't see the emails on the spam folder.
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Account suspended
Cette attestation de confiance n'est plus disponible.