Bonjour L'Equipe, I'm very satisfied with the product, and I've recommended your site to friends and family. Thank you for your site and the quality of your products. See you soon, Sly.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied overall... except for a poorly printed product with glue residue on it. A commercial gesture would have been nice on their part, but nothing For the rest, it would be nice if vouchers were not limited in time...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the service, but not with the merchandise. Cap brixton, it corresponds to the description but it misses an important information, which is perhaps indicated but in this case I did not see it, it is the depth of the cap. and unfortunately it is too deep.
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Acheteur Vérifié
Rating: 2 out of 5
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I'm delighted with my product. It was sent on time, and the cap looks even better in person. I'll be back soon for a winter product.
Sincerely, Tanguy Mendrisse
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Acheteur Vérifié
Rating: 4 out of 5
No real customer service for me, but I'm still very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
I'm satisfied with the site and the choice.
But I'm less satisfied with the hat itself. I've bought the same hat 3 times and it ends up losing its black color after a few months and I think that's a shame for a brand like Stetson and for the price.
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Acheteur Vérifié
Rating: 4 out of 5
No returns possible online, what a shame Having to have a printer to print out your returns form: bouhou.... and how do I make my return? request for a return exchange on another delivery address: be careful with the new address otherwise: customer service is TOP TOP: super acceuil, very warm and natural. Nickel 20/20
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and beautiful hat
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Acheteur Vérifié
Rating: 2 out of 5
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
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Response from HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 2 out of 5
No, because I paid for expensive delivery and it didn't arrive on time.
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Response from HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 1 out of 5
To date I still have not received the cap Delivery much too long
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Response from HEADICT
Hello, As this is an order for a personalized product, it is clearly indicated at the time of ordering that a 10-day lead time is necessary. Your order was placed on 31/08 and shipped on 06/08. On 08/08, your parcel was announced to be on its way to the destination country. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 4 out of 5
The cap I ordered is very nice, delivery was on time, no worries. On the other hand, I was expecting to have some packaging with the cap, other than the box itself, as it was a gift. I had to wrap the box because I didn't have a box that would do the job.
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Acheteur Vérifié
Rating: 4 out of 5
Always looking for faster delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Almost perfect
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time is unfortunately too long (15 days). Everything else is fine.
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Response from HEADICT
For the Stetson brand, we proceed by automatic restocking. The time between order and dispatch may therefore be longer than usual, depending on our stocks. However, when selecting a product size, you will be informed whether it is awaiting restocking and, if so, how soon it will be delivered.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and well-packaged cap - nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
Complicated delivery (back to Headict because Chronopost couldn't find the proposed parcel delivery address chosen when I ordered). Otherwise very good product, as I expected.
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Acheteur Vérifié
Rating: 4 out of 5
Purchase of a newera 39thirty L/XL cap with personalized text on the right side of the cap. delivery time less than advertised on the site good size and good quality
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Acheteur Vérifié
Rating: 1 out of 5
How do you expect me to rate a product I haven't even received yet, when delivery was estimated for August 24?
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Response from HEADICT
Your order has been dispatched on time. Following an inquiry with the postal services, your parcel has been sent to another sorting center than the one planned and will be delivered to you as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
extremely satisfied for 2 hats bought unfortunately for the last purchase a Brooklin canvas black leather visor where the leather finish is absolutely bad and fades from the first day
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery with good tracking. Very good and satisfying site with a wide selection.
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Acheteur Vérifié
Rating: 4 out of 5
Poorly finished embroidery
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Acheteur Vérifié
Rating: 4 out of 5
Frankly super snapback really well really beautiful work apres just small downside on delivery or the cap was a little folded but nothing serious.
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Acheteur Vérifié
Rating: 4 out of 5
I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the product and the quality
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Acheteur Vérifié
Rating: 4 out of 5
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
Yes
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Acheteur Vérifié
Rating: 4 out of 5
Hello, Great progress has been made in delivery times Mayjonade Franck
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied in general, the shipping costs are a bit high and you have to be careful not to order on a Friday after 12pm otherwise it's a bit long but in the end the cap is really top it's well packaged etc it's not bad
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Acheteur Vérifié
Rating: 4 out of 5
Great...
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Acheteur Vérifié
Rating: 4 out of 5
Good overall, including delivery B+.
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Acheteur Vérifié
Rating: 4 out of 5
So far, I'm satisfied with the headicts site.
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Acheteur Vérifié
Rating: 2 out of 5
Very long delivery. Instead of 10 days it took more than 3 weeks. One day I'm told that the order has left and the next day I'm told that it hasn't left yet.
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Response from HEADICT
We apologize for the longer-than-expected lead time. However, it took a few extra days to make your personalized cap, in order to guarantee a quality finish.
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Acheteur Vérifié
Rating: 4 out of 5
Parcel sent on 09/08 and received only on 17/08 I find that the delivery long
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
no comment all is well thank you
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Acheteur Vérifié
Rating: 4 out of 5
Hassle-free delivery.
Product conforms to the image on the site and is of very good quality.
Customer service not used. I trust them because the delivery and the product proved that they were serious.
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Acheteur Vérifié
Rating: 4 out of 5
satisfied but not as requested
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Acheteur Vérifié
Rating: 4 out of 5
Good, more or less fast and good product.
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