Part does not conform to the customization requested
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Response from HEADICT
Hello, We're sorry to hear that the product you ordered did not meet your expectations. We try to offer our customers a very wide choice of customizations. The personalization corresponds to the order you placed with us. You have made a request in addition to your order which is outside the scope of the customizations offered by our site and which therefore
A
Acheteur Vérifié
Rating: 1 out of 5
The writing required is not straight and aligned, or even centered. The cap faded in less than a week. The fastening system forms an unsightly overlay. Hardly ever worn...
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Response from HEADICT
Hello, We try to offer our customers quality products and service. Nevertheless, there may be a few mistakes from time to time and we are here to take responsibility for them. I see that you haven't reported the problem to our customer service department. I invite you to do so in order to correct it. Have a nice day. The Headict team
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Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
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Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
G
Geverifieerde koper
Rating: 1 out of 5
No response to my mail to change a cap (too small)
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Response from HEADICT
Hello, Thank you for your interest. We process emails daily and are committed to responding to all requests as soon as possible. For information, please visit the following email address: [email protected] I wish you a pleasant day. Best regards Swan
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Acheteur Vérifié
Rating: 1 out of 5
Returns are not free
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Geverifieerde koper
Rating: 1 out of 5
Order has not yet been delivered and to date no money has been refunded.
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Response from HEADICT
Hello, For all refund requests please write to the following address. [email protected] I remain available for any information and I wish you a pleasant day. Best regards Swan
G
Geverifieerde koper
Rating: 1 out of 5
I ordered and paid for a cap 21/11 but still nothing. Only 3x a message that there is a delay after I sent an email. Too bad.
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Response from HEADICT
Hello, You can contact our customer service. We only registered one order from you on 27/06 and it was shipped on 28/06. Have a nice day. Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Very slow delivery with little communication.
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Response from HEADICT
Hello, you are right, that's why since your last order, we have changed our providers for the delivery with now much shorter delays. Thank you Headict Team
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Verifizierter Käufer
Rating: 1 out of 5
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Verifizierter Käufer
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Geverifieerde koper
Rating: 1 out of 5
Wanted to return order but never had response from webshop
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Response from HEADICT
Hello, Following your August email a reply was sent to you, perhaps it was in your spam. Please find below the link with the procedure to follow for exchanges and returns. https://www.headict.nl/content/7-ruilen-en-retouren For further information we remain available at the following address: [email protected] I wish you a pleasant day. Best regards Swan
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Verifizierter Käufer
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Geverifieerde koper
Rating: 2 out of 5
My order was days late and the product is different from the one shown on the website.
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Response from HEADICT
Hello, Thank you for your order, we apologize for the slight difference between the online item and the received item. We have changed deliverers and delivery times are now shorter and generally respected. For more information I remain available at [email protected] I wish you a pleasant end of the day. Kind regards
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received my parcel.
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Response from HEADICT
Hello, Thank you for your order. For overseas shipments and following the Covid 19 pandemic, shipments are subject to naval transit instead of air transit, which delays delivery times. We sincerely apologize for this inconvenience and confirm that your parcel is on its way. Yours sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
The product is different from the photo
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Response from HEADICT
Hello and thank you for your order. Please send photos and details of the product received to our customer service department at [email protected]. We will of course find a suitable solution. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have received nothing
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Response from HEADICT
Hello, shipments outside the EU require customs clearance, which can take up to 10 days depending on the number of parcels in transit. We're sorry about this and can confirm that your parcel is on its way. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
I bought a NASA truckercap from you and the power supply had a weave defect and in the packaging was no return option described therefore I ordered another one de was flawless
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Response from HEADICT
Hello, we are sorry that you have received a defective cap. Please contact customer service at [email protected] so that we can resolve the matter to your satisfaction. Best regards from the Headict team.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, good on the whole but I was not asked to validate the 2nd embroidery on the side of the cap which is completely illegible, I invested 450 euro in 10 caps and the writing on the side is ILLEGIBLE, WHY? not to have sent me my validation also for the 2nd embroidery!!!!
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Verifizierter Käufer
Rating: 1 out of 5
My goods have still not arrived after 2 weeks
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Response from HEADICT
Hello, unfortunately your parcel has been lost. As discussed, we have resent the cap to you and thank you for your understanding. Best regards from the Headict team
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order so I can only assess that it is long and that you are asking me for an evaluation without considering whether the product has been delivered.
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Response from HEADICT
Hello and thank you for your order. The parcel was delivered on the day of your comment. Please bear in mind that shipments outside the EU are subject to customs clearance, which can lengthen delivery times. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed, The cap arrived stained (blue ink dot on white surface) And the seam relief has many threads that stand out on a letter.
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Response from HEADICT
Hello and thank you for your order. Please contact our customer service department at [email protected] and we will find a solution to the problem. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
I would NEVER buy from this site.
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Acheteur Vérifié
Rating: 2 out of 5
Many bugs when ordering, in the end, errors due to resets during bugs and customized products that don't match.
Customer service makes no effort to respond to requests.
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Response from HEADICT
Hello, Thank you for your order. We invite you to send an email to [email protected] in order to see the personalized products received which do not correspond. However, we did reply to your previous emails. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
5.50 EUR shipping costs for a cap, then you have to fill out the return form by hand and pay the return costs yourself, others can do that better.
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Response from HEADICT
Hello, thank you for your comment. From 49 we deliver free of shipping costs. According to our return conditions, the buyer bears the return costs. Best regards from the Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Still after over two weeks nothing received and no response to emails
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Response from HEADICT
Dear, Thank you for the comment. We invite you to check your SPAMS, we sent you several emails. The parcel has been delivered last Wednesday. Best regards, The Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
Kak delivery
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Response from HEADICT
Hello, unfortunately your parcel has been lost. We have resent your order as requested. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
Not at all satisfied with the quality of the caps I ordered, the fabric was too thick for what I was expecting! Ordered and delivered after 15 days, when the website said it would take between 7 and 10 days...
I was only satisfied with the responsiveness of customer service.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I still haven't received my cap. Did it get lost on the way? I can't track it. Thank you for your patience.
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Response from HEADICT
Thank you for your order. Your package was in customs clearance and arrived in Canada on 02/07. Delivery is scheduled for 08/07. Best regards, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
It took over 3 weeks before I got my ordered cap. I contacted customer service several times, who first sent me the wrong link from another customer.
The quality of the product is fine and after more than 3 weeks of delivery, I am satisfied with the quality though.
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Response from HEADICT
Thank you for the comment. The customized cap has been shipped as fast as possible for a delivery 6 days later. Best regards, The Headict team
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Geverifieerde koper
Rating: 2 out of 5
Dutch website, but products from France so had to wait almost 2 weeks while it says 'immediately available'. Not incorrect but misleading. Then return very complicated and shipping for own account. Also good to know: only if you exchange within 7 days you get a refund. This makes ordering from a giant more attractive...
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Response from HEADICT
Dear, Headict is a French company based in Alps and the website is translated into 6 languages. Please find all the informations on the link below. https://www.headict.nl/content/3-algemene-verkoopvoorwaarden Kind regards, The Headict team
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Geverifieerde koper
Rating: 2 out of 5
Despite proper measuring was with the large. Had to send back and huge return cost. Had to email several times about receipt date because track and trace was not working. Now waiting for the smaller size cap
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Response from HEADICT
Hello, We received the parcel and proceeded to the exchange. We wish you a pleasant day. The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Until today I have not received delivery of my order!!!!!!! And you guys already dare to ask what I think of Headict.Where is my cap??????
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Response from HEADICT
Dear, Thank you for your comment and we apologize for the inconvenience. We contacted BPOST and opened an investigation. We will keep you informed as soon as possible. Best regards, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
After 11 days I still have not received my order and I have no idea when I will get it. I have not received any information about this from Headict or from and from the carrier of the order. Very disappointing.
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Response from HEADICT
Thank you for the comment. Several emails have been sent to you. We invite you to check the SPAMS. The parcel has been delivered yesterday. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, It's 15 days later and I still haven't received my order. It's apparently still being shipped to Belgium... so I don't even know when I'll receive it. I'm quite disappointed with this situation. I can't yet assess the quality of the product, which I hope to receive shortly. Customer service is reactive but remains very high level in the face of the problems encountered.
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Response from HEADICT
Hello, Thank you for your order. It takes 7 to 10 days to personalize a product. We apologize for the delay in delivery. Your parcel was delivered yesterday. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
Very late delivery (18 days to deliver a cap when they said it could be delivered in 10-12 days!..!)
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Response from HEADICT
Hello and thank you for your order. Shipments to Switzerland require customs clearance which, beyond our control, may be delayed by the dedicated services. We apologize for this inconvenience. Kind regards, The Headict team
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Geverifieerde koper
Rating: 1 out of 5
I haven't received anything yet, also have a hard time getting in touch with you guys and when looking for my package it says in shipment, but had an email saying I should have received my package by now...?
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Response from HEADICT
Dear, Thank you for your order. The parcel has been delivered the same day of your comment. ;-) Kind regards, The Headict team
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