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A
Rating: 2 out of 5
The product was delivered nearly a month and a half after purchase. Product quality is ok. Not recommended
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1 and 2 stars
Reset filtersG
Rating: 2 out of 5
Good and beautiful products but very slow shipping and response.
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Response from HEADICT
Hello, Thank you for the comment and we will do the best we can to satisfy you 100% as a customer. Kind regards, The Headict team
A
Rating: 2 out of 5
Low quality material! Not good at all
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Response from HEADICT
Hello, Thank you for your order. We can confirm that the 3 caps you ordered are from the latest New Era collection, the world leader in caps. Sincerely, The Headict team
G
Rating: 1 out of 5
Thanks for your email. Couldn't reach you myself. My order was never delivered unfortunately. Like to hear from you how to solve this. Goodbye Johan van de Laar
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Response from HEADICT
Dear, Thank you for your order and we apologize for the inconvenience. Do not hesitate to contact our customer service at [email protected] Best regards, The Headict team
A
Rating: 2 out of 5
Description of the beret on the website is different from what I received... Disappointed
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Response from HEADICT
Hello and thank you for your order! Please do not hesitate to contact our customer service department at [email protected] so that we can offer you a solution. Kind regards, The Headict team
A
Rating: 1 out of 5
Hello, I'm a bit surprised to receive this e-mail as I still haven't received the package, which also surprises me. It's impossible to contact the delivery company. Could you give me more information?
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Response from HEADICT
Hello, Thank you for your order. We invite you to click on the tracking link previously sent. It was updated this morning (day of arrival in Portugal). Kind regards, The Headict team
G
Rating: 2 out of 5
No return service
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Response from HEADICT
Dear, Thank you for the comment. Please find all the details about exchange and returns on the footer and your account. We remain at your disposal. The Headict team
G
Rating: 2 out of 5
free return please and state more clearly that it has to come from so far
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Response from HEADICT
Dear, Thank you for your comment. All the details about refund and exchanges are available on the footer and your account. We remain at your disposal. Best regards, The Headict team
G
Rating: 1 out of 5
HEAD341331 was shipped on March 5 last. Now, on March 16, the package has still not been delivered. According to IMX, the status of this is unknown.I hope this message can help ensure that the package is still delivered or the purchase price will be returned.Frank van Mosseveld
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Response from HEADICT
Dear, Thank you for the order. The parcel is at your disposal on a post office. Please check the Post NL tracking link. We wish you a nice day. The Headict team
G
Rating: 1 out of 5
Bad. To date nothing has been delivered. Two or three weeks back a message saying it would be on its way.
Your survey is faster than the service and delivery.
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Your survey is faster than the service and delivery.
Response from HEADICT
Hello, Thank you for the message. As mentioned on the website, we need 7 to 10 days to customized products. Best regards, The Headict team
G
Rating: 1 out of 5
Delivery took forever (>14 days) and your company is unreachable - the color of the cap did not match the specification. You have lost us as a customer.
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Response from HEADICT
Dear, Thank you for your order. Do not hesitate to contact our customer service at [email protected]. However, we need extra time to customized items. Kind regards, The Headict team
G
Rating: 1 out of 5
Haven't received an order after 10 days so can't give a review yet. Only that it has been a long time now.
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Response from HEADICT
Dear, Thank you for your attention. We confirm the delivery of your parcel. We wish you a pleasant day. The Headict team
A
Rating: 1 out of 5
I got nothing
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Response from HEADICT
Hello and thank you for your order. Your parcel is being cleared through customs. A delay is necessary for the administrative formalities between France and Canada. Your parcel will be delivered shortly. Best regards, The Headict team
A
Rating: 2 out of 5
Delivery time in Switzerland for 2 items.
Too long (more than 10 days).
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Too long (more than 10 days).
Response from HEADICT
Hello, Thank you for your comment. As we are outside the EU, the parcel must systematically go through customs, which imposes this delay. Sincerely, The Headict team
G
Rating: 1 out of 5
ordered 2021-03-02 ref ste1811102-71-m ref OAKO1005-SM still not received after mail of 9March WISSE van der Graaf mvg Milpas A
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Response from HEADICT
Dear, The house number was missing and you didn't receive the parcel. Following your instructions we proceeded to a full refund of your order. Best regards, The Headict team
A
Rating: 2 out of 5
I did not receive the colors I requested
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] in order to proceed with the exchange. Kind regards, The Headict team
A
Rating: 2 out of 5
I haven't received the right order and I haven't heard anything about what's going to happen next. I'm still waiting, but I'll try again.
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Response from HEADICT
Hello, We confirm that we have immediately taken into account your request to resolve the problem within 24 hours. Kind regards, The Headict team
A
Rating: 1 out of 5
Very disappointed. This is the 1st and last time I order from this site. The amount of the articles has been cashed but I still haven't received them ... Despite several reminders! Site to be avoided, I advise you against it !!!
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Response from HEADICT
Thank you for your comment. It is true that you were the victim of a lost package and we are very sorry. However, we have taken your request into account and will send you a new parcel by express delivery within 24 hours so that you can receive your hats. Sincerely, The Headict team
A
Rating: 1 out of 5
Hello not received delivery on 14/02/21
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Response from HEADICT
Hello, We apologize for the delay and we have done everything necessary to ensure that your parcel is delivered as quickly as possible. Sincerely, The Headict team
A
Rating: 1 out of 5
I bought a personalized cap, 82$ ( conversion 50 in Canadian $) no tracking and this despite 13 MORE! 3 weeks of waiting (after shipping) and still nothing! Really disappointed - customer from Canada
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Response from HEADICT
Hello, A tracking link was sent to you when your order was dispatched and, as indicated during our various email exchanges, your package was in customs clearance (status indicated on the link). We have of course considered this to be long despite the busy period and have proceeded to reimburse the shipping costs for your order. Kind regards, The Headict team
A
Rating: 1 out of 5
I have not received my order
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Response from HEADICT
Hello, Thank you for your order. The delivery address was incomplete and your package was returned to us. Our customer service has contacted you by email in order to schedule a new shipment. Kind regards, The Headict team
A
Rating: 1 out of 5
I received an e-mail asking me to evaluate the product, but I still haven't received it...
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Response from HEADICT
Hello, Thank you for your order. As your package is outside the EU, it was held in customs for verification by the relevant authorities. It has now cleared customs and will be delivered as soon as possible. Sincerely, The Headict team
A
Rating: 2 out of 5
Livreson left with an unknown person in the building. We had to go round the building to find her. So strange situation.
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Response from HEADICT
Hello, Thank you for your comment. We will pass on the information to the relevant departments. Kind regards, The Headict team
A
Rating: 2 out of 5
I have not yet received the goods ordered. I received an email saying that the delivery address is not correct... I've lived here for 12 years... sorry for this bad note but I'm very disappointed.
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A
Rating: 1 out of 5
Cardboard torn or in poor condition in letterbox and very poor quality cap (visor cannot be adjusted by folding, no material in the visor) cap thrown in the garbage can, unable to send it back due to the condition of the cardboard and cost of sending it back by colissimo.
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Response from HEADICT
Thank you for your feedback. As indicated on the website, this is a folding cap (link below). https://www.headict.com/fr/24135-casquette-light-wight-nylon-packable-9twenty-la-royal-butternut.html However, you can return it to us in a different box if the first one was damaged in transit. Kind regards, The Headict team
A
Rating: 1 out of 5
Hello, I still haven't received my order. Sincerely Clarenn Steeve
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Response from HEADICT
Hello and thank you for your order. The Belgian sorting centers were indeed saturated at the end of November and shipments were suspended by Colissimo. We apologize for the inconvenience. We can confirm that your parcel is on its way and will be delivered as soon as possible. Yours faithfully The Headict team
G
Rating: 1 out of 5
Still haven't received the hat due to using dpd who just flat out lie that you weren't home and then make you wait almost another week until you can pick it up yourself at a collection point
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A
Rating: 1 out of 5
i still haven't received the hat!!!
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Response from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
A
Rating: 1 out of 5
I can only judge the delivery since I still haven't received it.
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Response from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
G
Rating: 2 out of 5
Hat for is too small for a man
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Response from HEADICT
Dear, Thank you for your attention. You can send the product back. Please fin all the details on the link below. https://www.headict.nl/content/7-ruilen-en-retouren Best regards, The Headict team
A
Rating: 1 out of 5
I haven't received my order for over a week!
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Response from HEADICT
Hello and thank you for your order. Your parcel will be delivered today. Due to the current pandemic and the large flow of parcels in national transit, delivery times may be delayed. We apologize for any inconvenience. Kind regards, The Headict team
A
Rating: 2 out of 5
Nothing to say about the delivery. My order arrived as expected. But the colors of the caps are not as described, the black for example looks like sky blue or dark gray.
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A
Rating: 2 out of 5
Poor quality, no lining, super fragile waistband. Expected between 7 and 10 days delivery and finally 15 days, super...
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A
Rating: 2 out of 5
Bonjour je n'est toujour pas reçu ma cap la poste doit vous tenir au courant car je les et appelé pour leur dire que depuis le 17/07 toujour pas de colis merci romain cabaud
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A
Rating: 2 out of 5
I chose Colissimo delivery and it was impossible to evaluate the product as it never arrived ... I suspect that the problem is not with your site but with the service provider (who is often incompetent) but I'll take advantage of this review to see if any action on your part is possible.
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Response from HEADICT
Hello, Thank you for your comment. As indicated on the tracking link, your package could not be delivered and is in return shipper. We invite you to return to our customer service via [email protected] to confirm your delivery address. Kind regards, The Headict team
A
Rating: 2 out of 5
Response by email to my requests on order tracking within 3 to 4 days Delivery to the deconfinement within 3 weeks. No information on order if no reminders. Shame.
Otherwise quality product. To be seen over time. 3 embroidered caps
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Otherwise quality product. To be seen over time. 3 embroidered caps
A
Rating: 1 out of 5
Nickel
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A
Rating: 2 out of 5
Delivery very late, disappointed by the commercial gesture
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A
Rating: 2 out of 5
Very long delivery (no stock so waiting for supplier) Product quite different from the website photo Very quick refund, which is very positive.
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A
Rating: 2 out of 5
The photo did not match the product.
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Account suspended
Cette attestation de confiance n'est plus disponible.