Unfortunately the first order took a very long time. The items I ordered were different in size so I had to return them. The postage was 13 and I was charged another 9 for the exchange and the associated new postage. The bottom line is. I have paid a total of 31 in postage costs for one order and one exchange and will order elsewhere in the future.
Translated reviews
Response from HEADICT
Hello, according to our return conditions, the customer pays the return costs. As your address is in Austria and not in Germany, the shipping costs are considerably higher. However, we have covered the shipping costs for the exchange. It was not charged. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
Order placed on May 19, chronopost delivery expected 3 days later and still nothing...
Translated reviews
Response from HEADICT
Hello, Thank you for your order. Your parcel has been shipped and will be delivered today. The current sanitary conditions have delayed the delivery of your parcel. We apologize for any inconvenience. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
For the moment I still haven't received anything, so I can't assess the quality of the merchandise, but customer service-wise, it's not great because there's no order tracking and no confirmation of payment.
Translated reviews
Response from HEADICT
Thank you for your comment. We confirm that an order confirmation and your tracking link have been sent to you by email. Please check your SPAMS. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order and I've written to customer service twice, but they haven't replied.
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. We would like to confirm that we have not been contacted and invite you to do so by sending an email to the following address: [email protected] Yours sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Damaged caps Late delivery
Translated reviews
Response from HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Just a comment: I was unable to pick up my parcel at the post office indicated no one at reception or closed .... Coronavirus
Translated reviews
Response from HEADICT
Thank you for your comment. As indicated on your tracking link, your parcel has been transferred to a post office open during this period of confinement. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I think it's an automatic e-mail following my order. Due to the circumstances (coronavirus), the post office informed me that my colissimo had been returned directly to you. I have already written to you to find out if I can be reimbursed.... I hope to receive a non-automatic reply from you. Thank you in advance Cdt
Translated reviews
Response from HEADICT
Hello, We did indeed reply to your email of 18/03 within 2 hours of receiving it and have proposed several solutions. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
No communication on delivery dates and tracking. The product purchased was a replacement for an existing product ordered on your site 2 years ago. The product delivered was not the same as the one ordered two years ago. Customer service was rated at 3 stars pending action.
Translated reviews
Response from HEADICT
Thank you for your order. The tracking link sent by the post office was not delivered due to a malfunction. We apologize for the inconvenience. We would like to confirm that the hat you have just ordered does not correspond to the one you previously purchased, as they are two different models: one is a docker (as indicated in its title) and the other is a classic lapel hat. Kind regards, Headict
G
Geverifieerde koper
Rating: 2 out of 5
The website didn't allow adding custom text to a cap. For me it was really frustrating because we planned to add custom text. Why provide the option if the system doesn't allow it?
Translated reviews
G
Geverifieerde koper
Rating: 1 out of 5
delivered incorrectly, no response through customer service, but then none at all, and once the products surfaced they turned out to be not at all up to the quality the brands provide through other channels
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received my parcel
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. As indicated on the site, 10 days are necessary for shipping and delivery to Mayotte. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Poor packaging, expensive returns and misleading photos, I do not recommend this site.
Translated reviews
Response from HEADICT
Thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to give us your feedback and help us understand the problem you've caused us, as the Miki New Era we ordered was a victim of its own success. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, Apparently your carrier lost the package. So I still haven't received it. Apart from the fact that it's a pity because it was a Christmas present for my wife, which I won't have for the evening of the 24th, I'm surprised to receive a satisfaction survey. Yours sincerely, Pierre MARTIN-GRANEL
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. Our customer service will get in touch with you to resolve your order. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
not the right hat, not the right size (yet ordered the same size as usual)
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Almost 2 weeks since I ordered my package and I still haven't received anything... which is supposed to be a Christmas present... I'm not sure if I'll receive it on time or not... very disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I put 1 star because I could not not check anything but my opinion is "0" everywhere I placed order the 26.11 I have no order tracking, and especially I still have not received anything. I am very disappointed because to collect the money its never a problem.
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] to clarify and resolve the situation. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Impossible to evaluate for the moment as I still have no news of my order placed more than two weeks ago.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Aren't you able to provide the necessary information for customs clearance?
Translated reviews
Response from HEADICT
Thank you for your order. As a Swiss resident, you are subject to customs duties and VAT. The necessary documents (CN23 form) are glued to the package and customs clearance may take up to 10 days beyond our control. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
Goes better
Translated reviews
Response from HEADICT
Hello, thank you for your comment. We would be pleased if you could let us know what you are not satisfied with. Please contact customer service at [email protected]. Many thanks and best regards from the Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
Delivery more than a week late even though I paid the fast delivery supplement....
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. Our delivery times are indicated "from". We can also confirm that you have not selected the "24h delivery" supplement by TNT. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Wrong product description on the website. Dissatisfied with the return payment. Annual customer lost.
Translated reviews
Response from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service via [email protected] in order to find a solution ;-) Good day to you The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I have not received it yet greetings
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Disappointed I paid two caps never received
Translated reviews
Response from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I returned the package because the hat is too big.
Translated reviews
Response from HEADICT
Thank you for your comment. However, as indicated on the site, this is a beret and not a cap, hence the "wide" appearance. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I have just picked up the package for my order 299788 and the contents do not match. I had ordered a Hester copper hat and instead I received a brown wool Stetson hat with a feather, reference 2528101. Could you please explain to me how to obtain the product of my original order? cdt, Aurélien SICAUD
Translated reviews
Response from HEADICT
Hello, Thank you for your order. An email was sent to you on 06/08 to regularize the situation. Is this one in your SPAMS? Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I had ordered 2 caps... I've only received one so far...
I'll grade as I should depending on how my problem is treated
Translated reviews
Response from HEADICT
Hello, Thank you for your order. It has been sent in two parcels. You will receive the next one within 48 hours. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Package stored in Click&Collect with broken seals, therefore unworkable. In addition, due to inadequate packaging, the frame of the pair of glasses is broken (absence of foam or other protective materials).
Translated reviews
Response from HEADICT
Thank you for your comment. It is indeed possible that the parcel was damaged in transit. We apologize for this. Please contact our customer service department at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have to pay for delivery and returns, for a 28-euro product that didn't suit me, so I lost 13 euros. What's more, there's no pre-filled label for returns, so it's tedious and outdated.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Package not received
Translated reviews
G
Geverifieerde koper
Rating: 2 out of 5
Good afternoon I have ordered a hat is to 2 days arrived quickly but I was not satisfied with the model so sent back for almost 15 euros for another model and 20 euros extra payment because he was more expensive neatly transferred sent via DHL after 4 days myself had to inquire whether it had arrived got message of yes but am still waiting for the new model hat are already
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I had ordered a grey beanie and received a black one.
Translated reviews
Response from HEADICT
Hello, thank you for your comment. Please contact our customer service department at [email protected] with photos of your dark heather beanie. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order
Translated reviews
Response from HEADICT
Hello, An investigation has been opened to determine the location of your package. We will get back to you as soon as possible and thank you for your understanding. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
No 1-800 number and we trust that returns from Canada are very expensive.
Translated reviews
Response from HEADICT
Hello, Thank you for your order. We are indeed based in Annecy, France, which explains the time difference with Canada. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The cap I ordered is not the one I would have liked to have. It is different in visor size and cap height, even though I have the "same" model.
Translated reviews
Response from HEADICT
Thank you for your order. The New Era cap you have selected is correctly sized on the website. Sincerely yours, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Scam I ordered an embroidered cap. I end up with a very small embroidery on the side, nothing to do with the photos shown on the site.
1st and last order from you.
Translated reviews
Response from HEADICT
Thank you for your order. Your cap has been ordered as a product as it is not available on the personalization module.
G
Geverifieerde koper
Rating: 2 out of 5
Not happy , order not tiegekomen on name of den eede patrick
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received my order although it says delivered. I have contacted the post office who tell me to contact headict.
Translated reviews
Response from HEADICT
Thank you for your order. As indicated during our email exchanges, an investigation has been opened to determine the location of your package. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Late delivery and product not up to my expectations
Translated reviews
Response from HEADICT
Hello and thank you for your order. As indicated on the site, 7 to 10 days are necessary for personalization and delivery. Your parcel was delivered 10 days after validation of your order and we have respected the embroidery requested. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Embroidery really very limit person of the incomprehensible soap I am left like that with defects on my cap really on Not even a commercial gesture to offer
Translated reviews
Response from HEADICT
Thank you for your order. As indicated, the embroidery is done on already assembled caps and not flat. Slight lumps may therefore appear under the mesh. Please do not hesitate to contact us. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
I am sorry, but I did not receive the product I ordered from the web shop, at least the color pattern was completely different than shown in the web shop.Meanwhile, the 'wrong' product delivered has been returned. My complaint about this was simply dismissed with the statement; "We confirm it is the good item. I wonder if something will be done about this.
Translated reviews
Account suspended
Cette attestation de confiance n'est plus disponible.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 