Customer reviews of HEADICT

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 07/05/2019 à 07h50

I did not receive my order placed on April 20

Translated reviews

Response from HEADICT Published on 14/05/2019

Thank you for your order. As Switzerland is outside the EU, shipments automatically go through customs and packages may be held for up to 10 days beyond our control. Sincerely, The Headict team

G

Geverifieerde koper

Rating: 1 out of 5

Published on 05/05/2019 à 07h14

Haven't received ordered product yet, was a mistake with the order. My house number had not come through on delivery. Order was accepted.
Can't give a full review, so far overall not too good.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 25/04/2019 à 08h13

nothing to say

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 24/03/2019 à 22h49

Order not received, and follow-up not efficient.

Translated reviews

Response from HEADICT Published on 26/03/2019

As indicated yesterday in our email exchanges, your parcel was held up in customs. This is a common situation for shipments to France overseas. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 10/03/2019 à 09h24

yes, I'm really not happy, I cancelled my order, you took it into account and now I won't be ordering anything from you again.

Translated reviews

Response from HEADICT Published on 11/03/2019

We exchanged emails on 01/03 and 07/03 and there was never any question of cancellation. The cap was shipped the same day as your order. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 04/03/2019 à 18h29

Customized product no comforme customer service not trying to understand my request so I gave up but I will not recommend it

Translated reviews

Response from HEADICT Published on 05/03/2019

As soon as your order was processed, an email was sent to you (on 22/01 with details and photo) to be sure of the personalization requested. You replied by email on 06/02 confirming the service, so we followed your instructions.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 03/03/2019 à 11h15

I've never been delivered

Translated reviews

Response from HEADICT Published on 04/03/2019

Hello and thank you for your new order. As announced on your tracking link, your package has been dropped off at the post office. Sincerely, The Headict team

G

Geverifieerde koper

Rating: 1 out of 5

Published on 08/02/2019 à 14h03

I still have not received/delivered my order that I made last week,this I do regret...Regards.Ismael.C PS: see my email sent earlier today ajb.....

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 03/02/2019 à 20h40

I ordered a cap and bonnet from you for Fr.45.- plus Fr. 7.- postage. I received your goods by post and was obliged to pay customs clearance and postage for the sum of Fr. 19.60 I find your way of proceeding not at all normal and moreover the cap does not suit me at all I await your reply. no cde UTHAMRIKW PA Monachon

Translated reviews

Response from HEADICT Published on 04/02/2019

When ordering from Switzerland (outside the EU), prices are exclusive of VAT. All shipments from abroad are subject to customs duties and VAT, and must be declared to the customs authorities. Please see the link below for information on exchanges and returns. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 26/01/2019 à 20h56

In the case of exchanges, return delivery is not offered, which makes sense to me. I will no longer be recommending this site.

Translated reviews

Response from HEADICT Published on 28/01/2019

Thank you for your order. As indicated in our returns policy, the customer is responsible for the return shipping costs and we offer the second shipment in case of exchange. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 20/01/2019 à 17h10

The same day I receive 2 messages: the 1st one telling me that you will send my order, and later another message saying that you are not able to fulfill this order. This is not very serious.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 26/12/2018 à 09h46

I thought I'd ordered custom embroidery on the cap I'd ordered. What happened? EL

Translated reviews

Response from HEADICT Published on 31/12/2018

Thank you for your order. We can confirm that the cap was ordered without any personalization. You should have clicked on the "add signature (+9)" box. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 25/12/2018 à 09h25

Bonsoir un bonnet très bien par contre le deuxième déjà décousu au bout de 2 jours

Translated reviews

Response from HEADICT Published on 31/12/2018

Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] Kind regards, The Headict team

V

Verifizierter Käufer

Rating: 2 out of 5

Published on 22/12/2018 à 16h22

Please do not draw any conclusions from these few points for Headict, goods were sent quickly, but with the supplier DPD, although the correct address was given (according to DPD) the supplier did not find it, and I live on a country thoroughfare. Unfortunately, no one has contacted me about the return shipment yet

Translated reviews

Response from HEADICT Published on 23/12/2018

Hello, we are sorry that DPD could not find your address. If you have any questions about the delivery, you can contact customer service at [email protected] at any time. Your parcel is on its way back to us. We will contact you as soon as the parcel arrives. Best regards from the Headict team.

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 21/12/2018 à 17h41

A shame for a site that "specializes" in headwear. I'm a size 58, so I ordered my 3 products in "medium" size 58-59. The 3 arrived in size 59, whereas these brands offer size 58. The site's visuals are insufficient to properly estimate the volume and material.... Anyway... in the future, I'll buy in store.

Translated reviews

Response from HEADICT Published on 31/12/2018

Thank you for your comment. As indicated on the site, the products are mostly in double size: M = 56/57, L = 58/59, ... And the larger size always appears on the label. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 18/12/2018 à 18h38

Chinese manufacture not good

Translated reviews

Response from HEADICT Published on 19/12/2018

Hello, Thank you for your comment. If the product does not meet your expectations, you can of course return it for a refund. You'll find the procedure in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 14/12/2018 à 06h42

I haven't received my article, even though I paid for fast delivery to my home. I'm still waiting.

Translated reviews

Response from HEADICT Published on 17/12/2018

Thank you for your order. Your parcel was dropped off at a parcel relay. We apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 10/12/2018 à 20h46

Customized product impossible exchange. First shipment perfect but as a response to an exchange request I received my cap without its beautiful headict.com protection and in a smaller box all crushed. After a few emails that sounded like talking to a computer, no commercial gesture will be granted to me, so I don't feel very serene for my next order.

Translated reviews

Response from HEADICT Published on 11/12/2018

As exchanged by email, we remind you that you have returned a personalized product. However, as indicated in our terms and conditions of sale and exchange, personalized products cannot be returned or exchanged.

G

Geverifieerde koper

Rating: 2 out of 5

Published on 09/12/2018 à 11h33

Never had such misery with a mail order. Delayed delivery due to french strike is understandable but not getting an answer to many mails is just nauseating.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 09/12/2018 à 11h11

The product received is not the product ordered. To return the latter, you must pay the colisimo fees, already paid once for delivery.

Translated reviews

Response from HEADICT Published on 10/12/2018

Thank you for your order. We apologize for any inconvenience this may have caused. Please contact our customer service department at [email protected] to resolve this issue. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 05/12/2018 à 16h02

Hello I received an email to give my evaluation but I still have not received my package ....

Translated reviews

Response from HEADICT Published on 06/12/2018

Thank you for your comment. Your package is however announced delivered since 29/11/2018. In case of non-receipt, please do not hesitate to contact our customer service via [email protected] Sincerely, The Headict team

G

Geverifieerde koper

Rating: 1 out of 5

Published on 25/11/2018 à 21h16

An item ordered and paid for more than 10 days ago has still not been delivered.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 14/11/2018 à 15h41

too bad about the cap, not at all like the picture, much too short, really disappointed, I guess the picture is subjective, sure, but it looked much bigger, moreover, I assure you, I'm small in head size, I thought, "it'll make it even bigger", well not at all, I pity anyone with a "normal" head size. sad for a product at 25 bullets mini.

Translated reviews

Response from HEADICT Published on 15/11/2018

Hello, Thank you for your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 13/11/2018 à 22h02

They sent me a size that was too small. The prices are in US dollars, I thought they were Canadian dollars. The color didn't match.

Translated reviews

Response from HEADICT Published on 14/11/2018

Hello, thank you for your comment. The data entered by customers when placing an order cannot be modified during the order preparation process. As exchanged by email, we acknowledge the error on our part and apologize for it. We have offered to return the product for a full refund. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 18/10/2018 à 09h03

I have already ordered it was nickel but second order the caps were not the same, bomber at the writing style squatter cap I do not like at all

Translated reviews

Response from HEADICT Published on 19/10/2018

Hello, thank you for your comment. On your first purchase, you ordered a "curve" type cap (curved peak), whereas for the latest one you chose a "snapback" model (flat peak), which explains the "skateboard" look. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 17/10/2018 à 09h32

I ordered a New Era NY "navy" cap to replace an identical model that had been lost. The cap that was delivered to me is black, and of a much lower quality than the one I ordered on Headict 18 months ago (no suedine visor, less noble materials, etc.). All for exactly the same price of 32. This is misinformation and abuse.

Translated reviews

Response from HEADICT Published on 18/10/2018

Thank you for your feedback. However, we can confirm that the cap shipped is navy blue in the mottled version. The current prices depend on the brands represented and we always respect the recommended retail prices. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 12/10/2018 à 23h47

I did not receive my hat on the 3rd as planned by the TNT service and yet I did not move from my home. I went to Guyana without a hat.

Translated reviews

Response from HEADICT Published on 15/10/2018

Hello, As announced during our exchanges last week, the shipping costs have been reimbursed and we have taken charge of a new shipment to Guyana. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 10/10/2018 à 16h22

What happens if I don't receive my parcel because of the strike in the Belgian postal network?

Translated reviews

Response from HEADICT Published on 12/10/2018

Hello, thank you for your comment. The strike is coming to an end and your parcel is back on the distribution circuit. It will be delivered shortly. Sincerely, The Headict team

V

Verifizierter Käufer

Rating: 2 out of 5

Published on 30/09/2018 à 10h53

I looked at the photo - and then searched in vain for the blue color If the color of the photo differs so much from the color of the product, something has been faked I didn't like it Barbara Hetzel

Translated reviews

Response from HEADICT Published on 01/10/2018

Hello, the multicolored poncho does not have a blue color on our product image on the Internet. However, some screens change the color. This is the only way we can assume that you have seen the color blue. You can return the poncho if you do not like it. Best regards from the Headict team

V

Verifizierter Käufer

Rating: 2 out of 5

Published on 14/09/2018 à 14h14

Unfortunately, the item did not arrive. The delivery was reported as delivered. However, it did not arrive at the agreed location. The supplier DPD has also not been able to help me so far.

Translated reviews

Response from HEADICT Published on 16/09/2018

Hello, as already clarified with you by email, you have given DPD permission to leave the parcel on your doorstep. Choosing a DPD store is the safe option if you are not at home and live in Munich. However, we have offered you a financial concession for a new order. Best regards from the Headict team.

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 02/09/2018 à 15h40

I am very very disappointed because I ordered a hat (which is very beautiful) for a birthday gift. I asked for tnt delivery to be delivered on Saturday 24th August. The parcel was supposed to be delivered on the 24th according to the delivery service. I waited for it all day. I stayed by my tenephone all day but the delivery man never came. The gift arrived 2 days later

Translated reviews

Response from HEADICT Published on 03/09/2018

Hello, Thank you for your comment. We have contacted the carrier TNT and it did not respect the service provided, we apologize. We have of course reimbursed your shipping costs. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 20/08/2018 à 08h29

I never received the coli, I made a request without success, I reordered maybe on the new order I would have a chance to evaluate the product.

Translated reviews

Response from HEADICT Published on 21/08/2018

Hello, Thank you for your new order. After your return on 21/08, our customer service immediately refunded your first order and arranged for the second to be dispatched as soon as possible. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 15/08/2018 à 08h02

I still haven't received my order. The delivery service is catastrophic, I am very disappointed.

Translated reviews

Response from HEADICT Published on 16/08/2018

Hello, Thank you for your order. The relay point selected for delivery is closed for summer vacations (see your tracking link), you will be informed of the availability of your package in a new point nearest you. We thank you for your understanding and apologize for the inconvenience. Sincerely, The Headict team

G

Geverifieerde koper

Rating: 1 out of 5

Published on 10/08/2018 à 13h15

Personalized cap ordered with own logo. This was very poorly digitally redrawn. Poorly finished. Had to wait a long time. Not satisfied with the cap for that money it should be much better.

Translated reviews

V

Verifizierter Käufer

Rating: 1 out of 5

Published on 10/08/2018 à 08h17

Delivery time was ok, but the wrong cap was delivered. Goods paid for when ordering, so the retailer had all the guarantees. Nevertheless, delayed return shipment, as I should have proven the wrong delivery by photo (?) - The burden of proof lies with the retailer Instead of regret, however, mistrust towards the buyer. Still waiting for replacement delivery - the process is dragging on like chewing gum. Weak.

Translated reviews

Response from HEADICT Published on 11/08/2018

Hello, we only asked for a photo of the incorrectly delivered product by e-mail so that we could arrange a replacement delivery. Unfortunately, you were not prepared to do this, which is why we were unable to act so quickly. As soon as we receive the return delivery, we will arrange the replacement delivery. Best regards from the Headict team.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 19/07/2018 à 08h00

Null and void to be avoided at all costs

Translated reviews

Response from HEADICT Published on 23/07/2018

Hello, Your package was returned to us due to a postal service error and following your instructions we have proceeded to refund your order. Sincerely, The Headict team

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 14/07/2018 à 22h25

I ordered a Stetson panama hat for a gift, on the website the hat is described (and illustrated) as delivered in an original packing box, yet I received it without any box, stacked with a second hat I bought. It goes without saying that my gift is not presentable; customer service is unwilling to make any effort, while the information on the website is clearly erroneous...

Translated reviews

V

Verifizierter Käufer

Rating: 1 out of 5

Published on 09/07/2018 à 18h49

I have not received the goods to date. They are not answering my e-mails. How can I get my money back? Or can I still expect a delivery at some point?

Translated reviews

Response from HEADICT Published on 10/07/2018

Hello, the goods were shipped on 29.06.18 and are still at customs in Switzerland. Customs can hold parcels for delivery outside the EU. We have no influence on this. Your email yesterday was answered immediately. Best regards from the Headict team

V

Verifizierter Käufer

Rating: 1 out of 5

Published on 08/07/2018 à 09h07

Very bad delivery never arrived please get my money back

Translated reviews

Response from HEADICT Published on 09/07/2018

Hello, your parcel was sent on the day of the order on 27.06.2918 and DPD has already tried to deliver it twice and unfortunately could not find you. Please contact customer service so that we can resolve the matter as quickly as possible. Best regards from the Headict team.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 23/06/2018 à 08h06

I haven't received my order ( lost or stolen) It's been a week now and I still haven't been reimbursed... And there's been no reply to my e-mail about the inquiry with the postal services. I'm waiting to receive a sworn statement certifying that I didn't receive the parcel.

Translated reviews

Response from HEADICT Published on 26/06/2018

Hello, thank you for your comment. As agreed, we came back to you at the end of the survey and responded to your request. Sincerely, The Headict team