I have not yet received my order. It was supposed to be delivered last Friday 8-6 in the afternoon but I haven't seen anything. Also no message seen from letter carrier oid. Can you please contact me 0646325676. Kind regards m.geers
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Ordered on June 3rd. Still not received. The status of the package has not changed for 9 days.
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Response from HEADICT
Hello, Thank you for your comment. Our customer service team will get back to you today to determine the status of your parcel. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Fun and games
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G
Geverifieerde koper
Rating: 2 out of 5
Product is slower than this survey Haven't received a package yet, when will the package arrive?
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A
Acheteur Vérifié
Rating: 1 out of 5
I was not delivered as you chose to use colissimo and the delivery person obviously decided to return it to sender. I'm waiting for your responsiveness so that I can finally receive my parcel.
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Response from HEADICT
As your address was incomplete, it was not possible to deliver the parcel. That's why our customer service department went directly to the address you gave us to check that it was impossible to get to the residence. You were able to collect your parcel from our premises 48 hours ago, and the postage costs were reimbursed.
G
Geverifieerde koper
Rating: 2 out of 5
The color does not match, quality of the fabric is poor. Lots of stitching errors.Only positive is the delivery time.I will not order here again, have to pay 45,- for something worth about 15-20,-.
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G
Geverifieerde koper
Rating: 2 out of 5
Bad experience. Personalized item was way too small. Tried to contact but send no response and leave me with it. Bad.
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A
Acheteur Vérifié
Rating: 2 out of 5
Paid for tnt delivery to pick it up at a relay 20km from my home.
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Response from HEADICT
Thank you for your feedback. We have contacted TNT and we note that they did not respect the planned service, we apologize for this, the shipping costs have of course been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I received the wrong item. Chicago bulls cap with NY link.
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Response from HEADICT
Hello, We apologize for the inconvenience. It is indeed possible that an inversion of article took place with the preparation of order. Our customer service will contact you shortly. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my parcel, I sent an email to report this and never received a reply.
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Response from HEADICT
Hello, Your e-mail was sent last Friday evening and we are unable to reply until Monday, as our offices are closed. We have contacted the postal services and they have confirmed delivery. However, an investigation has been opened to determine the position of your cap. We will get back to you as soon as possible. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I never received my parcel and I am very dissatisfied.
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Response from HEADICT
Hello, Following your contact last Friday, we found your package delivered to a relay point near you and proceeded to a full refund of the delivery costs. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
I really liked the online store, but my delivery has been waiting for a week. not ok
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Response from HEADICT
Hello, thank you for your comment. Your personalized cap was ordered on 9.4.18, shipped on 13.4.18 and delivered on 21 April. Unfortunately, the shipping took a little longer than usual, but the delivery was made within 10-14 days as stated on our site. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
Asked on the 15th to evaluate a product that is still undelivered on the 16th Shipping costs 5.50 Disappointed
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Response from HEADICT
Hello, Thank you for your feedback. Your order was placed on 06/04 and delivered on 16/04. As indicated on the site, personalized products require 7 to 10 days before delivery. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
I received a message that my payment had failed, while,the amount was debited. I received two replies, fast by the way, that the payment had failed. I still have not received anything, although I was promised that the cap was sent......I will wait and see.
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A
Acheteur Vérifié
Rating: 2 out of 5
I made an exchange because the bowler hat was too small and now I've just received the parcel and the big joke is that you've delivered a top hat when I asked for the same bowler hat in a larger size. I'm not going to pay delivery charges again because you've sent me the wrong product. What solution do you suggest?
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Response from HEADICT
Hello, We apologize for the inconvenience. You will be contacted today by our customer service department. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
We ordered a cap on Feb. 9 and it has still not arrived (March 1). The address on the package was incorrect whereupon we provided our address again (on Feb. 20). Then instead of our address, my husband's name was taken as the street name. The cap was then returned to France. Yesterday we received the message that it is on its way again. Hopefully it will arrive
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A
Acheteur Vérifié
Rating: 2 out of 5
I paid an extra 10 euros for home delivery, and it arrived at a relay point. So I had to pick it up there instead of having it delivered directly to moivu, which I paid for. I would like to be reimbursed for the delivery costs.
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Response from HEADICT
Hello, We would like to confirm that your order was not delivered by TNT and would like to apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I have been waiting two weeks now for my order of 2 New Era caps that should have been delivered within a few days (maximum). Contacted customer service twice without any response... Very poor service, definitely will not recommend you to third and definitely do not plan to order any product from you again.
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G
Geverifieerde koper
Rating: 1 out of 5
Have not received product yet unfortunately
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G
Geverifieerde koper
Rating: 1 out of 5
I have not received my package yet, hopefully it will arrive today otherwise I will email you again.Regards Frenklin Vos
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G
Geverifieerde koper
Rating: 1 out of 5
So far nothing received, so for now only negative rating. something like minus 10 stars. I hope, that you can do something about it. my preference is for the ordered, but my money back is also good.J. van der Spek
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G
Geverifieerde koper
Rating: 2 out of 5
Product is really bad. I paid almost 50 euros for a cap whose text on the side is crooked. The text on the front is as much as twice the size as the example indicated during ordering. I deliberately chose small font because it is now too conspicuous. The color text on the cap is also totally different than on example. Would like to come to a solution. Regards karlijn
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A
Acheteur Vérifié
Rating: 2 out of 5
Hat received with a defect, the mails were undone on one spot making a hole the size of a 2 coin, sending the item back would have cost me more than having it repaired by myself. Last time I order clothes online. Delivery on time RAS.
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Response from HEADICT
Hello, We apologize for the inconvenience. We look forward to hearing from you and in the event of a similar problem, please contact our customer service department at [email protected] or 0450458002. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Items are often not available in different sizes, and the desire to satisfy the customer is rather weak (there's no enthusiasm for finding a solution to a size/head size problem like the one I encountered recently).
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Response from HEADICT
Hello, We had indeed informed you that following your exchange request of 06/12, the cap requested in size S was no longer available. This product belongs to a past collection and is no longer produced. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
I ordered a cap with my own lettering. The lettering was to be engraved. The leather emblem was not sewn in the middle and the engraving was unclean and some letters were illegible. Unfortunately, I was very disappointed. I had expected much more.
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Response from HEADICT
Hello, it looks like we have overlooked something. We apologize for the oversight. Please contact customer service at [email protected] and send us a picture so that we can resolve the matter to your satisfaction. Best regards, Your Headict Team
A
Acheteur Vérifié
Rating: 1 out of 5
Bonnet never received
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Response from HEADICT
Hello Sir, An investigation has just been opened with the postal services. We will get back to you as soon as possible and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I didn't receive one item of my order ... the one I was waiting for the most. The personalized hat ... at 30 ...
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Response from HEADICT
Hello, we have contacted the postal services and your parcel was announced as delivered on 08/12. Have you still not received anything? If so, please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
The package was delivered to the wrong address and I haven't heard back from customer service ....
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Response from HEADICT
Hello, An e-mail was sent to you on 08/12 at 11am. It may have gone to SPAMS? Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
not satisfied
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A
Acheteur Vérifié
Rating: 2 out of 5
Shameful Dear, no customer service and defective item and poor quality.
In process of refund with paypal
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Response from HEADICT
Hello, You contacted us by e-mail on 22/11 at 16h58 and a reply was sent to you at 17h09. The e-mail may have gone into SPAMS? Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I received a patchwork gapette different from those shown in the picture. Customer service will tell you that it's the model that wants it that way and will offer you a refund when you want a cap ... Hardly understandable, especially if you're not told before you buy that the orange and blue cap you ordered is in fact yellow and green.
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Response from HEADICT
Hello, the "Patchwork" models are different for all brands. The locations, materials and patterns of the different patches will vary from one model to another. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I'm still waiting for my delivery and I can't get any information about the delivery of my item by collisimo. We have to take into consideration that the customer needs to be reassured about his purchase, because he is the lifeblood of the company.
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Response from HEADICT
Hello sir, An e-mail from Colissimo was sent to you the day before your notice to inform you that your hat had been dispatched, along with your tracking link. We have also contacted the postal services and your parcel is on its way to you and should be delivered shortly. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
A little disappointed at the end of the first day of use of my beanie, the threads are starting to come off as if it was hooked on something when it wasn't. The stitching threads on the custom leather are also coming off. The stitching threads on the personalized leather are also coming off. Very nice but very disappointed with the quality for the price and delivery time. Shame...
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered this beanie on Tuesday 07/11 morning. The quickest (and cheapest) way was to pick it up at the store because the website indicated: to be collected on Wednesday 08/11. I showed up in the evening on rue filaterie (with the 3 children after having struggled 15min to find a place) and the little lady replied: "ah well no I don't have your bonnet I'm delivered on Tuesday and Friday".
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Response from HEADICT
Hello, We apologize for the inconvenience. We do indeed indicate availability "as of", which is why each customer is contacted by telephone as soon as the order is available in store. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Fake mess.
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G
Geverifieerde koper
Rating: 1 out of 5
Delivery takes far too long,seven daysMany other companies take less than a dayThat the product is out of stock I can understand.But then remove the product from your sale on the internet.After I was told that the product was out of stock.The next day it was just back on your internet page.It's just not taken away after thatAnd the product itself is disappointing.
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G
Geverifieerde koper
Rating: 1 out of 5
Worthless bad have not received or heard anything yet MVG Dinant
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V
Verifizierter Käufer
Rating: 2 out of 5
i don't know what happened with the delivery but the cap is totally spoiled and doesn't look good. i'm really a bit disappointed that it was delivered in a thick envelope instead of a package.
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Response from HEADICT
Hello, your cap was sent in a parcel as usual. It is possible that your parcel was opened, checked and repackaged by customs in Switzerland. We apologize for the inconvenience. You are welcome to contact our customer service ([email protected]) and send us a picture. Best regards - Your Headict Team.
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered two Stetson hats at 70 pieces. Received in one box, I would have liked to have two. And the return for size change is at the customer's expense. Few sites still charge for returns. I find this even worse on products priced at 70.
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Response from HEADICT
Hello, Stetson boxes can hold up to three "Trilby" hats. You will have to pay for the return shipment. In case of exchange, the second shipment will be free of charge. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have not yet received my parcel....
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Response from HEADICT
Hello, personalized products require 7 to 10 days to be made. We have contacted the postal services and your parcel arrived in French Guiana yesterday. It should be delivered shortly. Best regards, The Headict team
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