Return postage paid by customer Poor after-sales service
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Response from HEADICT
Hello, We confirm that return shipping costs are at the customer's expense. We offer the second shipment in case of exchange and shipping costs are automatically offered to you in metropolitan France from 75 of purchase. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I'm missing a cap and it took longer than expected and more expensive too.
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Response from HEADICT
Hello, We had indeed noticed the error and immediately sent a second shipment. We apologize for the inconvenience. Regarding shipments to Switzerland, it can happen that packages are checked by customs, which can of course lengthen delivery times. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received the cap I ordered
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Response from HEADICT
Hello, As indicated on your tracking link, the parcel has been at your disposal in the selected relay point since 12/07. A confirmation e-mail should have been sent to you by the postal services. We remain at your disposal for any further information. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
40 a poor quality cap....
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Response from HEADICT
Hello, We pay particular attention to the personalization of our caps. If this does not meet your expectations, please contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
The continue order button doesn't work, they wrote me an email to say it was already working but it wasn't, the cap arrived with a typo, instead of a dot they put a weird symbol, I'm so disappointed :(
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Response from HEADICT
We would like to confirm once again that the link we sent you worked. Screenshots of the Swiss and French tracking sites have been sent to you by e-mail, as well as a 3rd screenshot of the simulation of your cap. In fact, for the "Barata" typeface selected at the time of your order, the dot does not exist and has been replaced by another character. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
the product photo did not match the product. A great disappointment.
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Response from HEADICT
Hello, Most of the photos on this site are supplied by the brands represented. However, it's possible that a pantone is changed during the course of a collection, in which case it's no longer under our control. In this case, please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hat sent in wrong size. Customer service very slow and extremely uncooperative. To be avoided.
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Response from HEADICT
Hello, We had indeed noticed the size error when your package was shipped. As soon as we read your e-mail, we put in place the necessary procedure for the exchange, the shipment of a new hat and the reimbursement of shipping costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have still not been delivered, no news of my package, very disappointed.
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Response from HEADICT
Hello, You have been informed by our customer service department that an inquiry has been opened with the postal services in order to determine the status of your parcel. As this was delayed, we decided to reship your order and it should be delivered today. Good day to you, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
Delivery: - for the fact that it is delivered from France it was relatively fast Goods: - Snapback is significantly higher than e.g. the model from New Era, so does not fit me In addition, my gray cap had a green tag on the bottom, which was not apparent in the ordering process Customer service: - no contact, therefore not rated average
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Response from HEADICT
Hello, our snapback models are the same size and shape as the New Era snapback. Some models have a green underside, this information is mentioned in the description of the cap.
A
Acheteur Vérifié
Rating: 1 out of 5
I asked for 3 embroideries on my cap and there is only one.
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Response from HEADICT
Hello, As indicated on your invoice sent by e-mail, only front embroidery has been taken into account. In order to validate the side and back options, you need to click on the add text box (6,00) located under the text to embroider box. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The deliveryman didn't even look for my name on the letterbox and told me he couldn't find it, even though it was there. He also didn't mention sending a collection slip by e-mail. It's a pity because I could have avoided waiting for the receipt by post.
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Response from HEADICT
Hello, We confirm that your delivery address has been filled in accurately and in detail and it is not normal that the letter carrier did not find your letterbox. We apologize for the inconvenience, but the shipping costs have been refunded. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
Only half of the caps are labeled....
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Response from HEADICT
Hello, the texts on the side or back are options. It is necessary that you click on Add text(6,00) so that these are confirmed. You have ordered a cap with only one text on the front and we have embroidered it.
A
Acheteur Vérifié
Rating: 2 out of 5
What can I say ... I'm still waiting for my products after 2 weeks of ordering with no response from after-sales service.
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Response from HEADICT
Hello, all e-mails from our customers are systematically processed and after checking we have replied to your requests, they may be in SPAMS? As indicated on the website, your hat was ordered directly from Stetson, which explains the longer-than-usual delivery times. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
There were wrong sizes on the hat I wanted to order so it didn't fit. If I returned it again to get my money back I had to pay shipping costs again (shipping costs to send it to France, by the way). Furthermore, the response to my emails is short. Bad service.
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G
Geverifieerde koper
Rating: 2 out of 5
Information requested. Fobbed off with return form
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G
Geverifieerde koper
Rating: 2 out of 5
The hat is way too small. 'Adaptable' is obviously to be taken with a very large grain of salt. Nor can I return it because it happened to be a bargain.
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A
Acheteur Vérifié
Rating: 1 out of 5
Merchandise never received ? order and payment since July 19, 2017 and it's already July 27 ??? Sorry, really disappointed ?
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Response from HEADICT
Hello, Your order was validated on 19/06/2017 and shipped the next day. We have contacted the postal services and opened an investigation, indeed it is possible that for a DOM the package was intercepted by the customs service for a control. We will get back to you as soon as possible. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
The product I ordered turned out to be too small after delivery. This while I had measured beforehand according to the instructions on the site. Shipping costs 5.50. To return you pay 10.75. All in all, I paid 16.25 for nothing.
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V
Verifizierter Käufer
Rating: 2 out of 5
I am very disappointed with the returns service.
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G
Geverifieerde koper
Rating: 2 out of 5
In itself fine, but my hat is too small and return is not an option on an amount of 30 euros you seem to pay 18 euros return which is really a ridiculously high amount...is part of the service seems to me
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G
Geverifieerde koper
Rating: 2 out of 5
Super poor quality caps and poor return service
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Response from HEADICT
Dear, Do not hesitate to contact the customer service via [email protected] if you have any problem with your order. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The product itself is very good. However, it arrived 5 days late, so the birthday had passed and it was the planned gift... I am therefore dissatisfied with the service but not with the product. I would advise you to plan ahead.
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Response from HEADICT
Hello, we have contacted the postal services and they confirm that your parcel was delivered 48 hours after dispatch, i.e. on schedule. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I have just received my order and I am not satisfied because an embroidery is missing on the back of the cap and on the right side.
Best regards M.Barrère.
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Response from HEADICT
As indicated on your invoice, only the front text has been validated. You need to validate the side and back customizations in order for them to be taken into account. Best regards, The Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
The delivery did not arrive on time. There was no notification of a later delivery date and the shipment tracking in French does not provide any explanation.
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Response from HEADICT
Hello, you ordered a personalized cap on 26.05.17. We dispatched this on 02.06.17 and delivered it 2 working days later on 07.06.17. Delivery 10-14 days is indicated on our site. The link is in French but the language can be changed to German by clicking on the German flag. Yours sincerely, Your Headict Team.
G
Geverifieerde koper
Rating: 1 out of 5
I have not received my order
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A
Acheteur Vérifié
Rating: 2 out of 5
The cap is much too big. The shape doesn't suit me at all. I can't return the product when I'm not satisfied because it's a personalized cap.
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Response from HEADICT
Hello, We take care to provide a description of each of our products, whether it's shape or size. As the embroidery is your choice, the cap cannot be returned to us. However, it is possible that a defect may have been overlooked, in which case we invite you to contact customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
missing product + sav a la sieste... pro??
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Response from HEADICT
Hello, We apologize for the inconvenience. We have taken into account your request and your item will be shipped today, our premises are indeed closed on weekends. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
As stated in my previous correspondence, delivery is out of the advertised 20 days. Customer service is not always responsive. I can't rate the merchandise because I went away for the weekend to the place where I was supposed to offer the cap, which may have arrived today. For the record, last year I placed an order and everything was fine. How about next year?
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Response from HEADICT
Hello, In order to guarantee a quality result, it has been necessary to recalibrate our embroidery machines. We apologize for the delay. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order.
I sent an email to report it and never got a reply.
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Response from HEADICT
Hello, We have responded to your complaint as soon as we have taken it into account. The parcel was indeed damaged in transit, so we have proceeded to a full refund of your order. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Bad photos on the site
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G
Geverifieerde koper
Rating: 2 out of 5
After the blunder (not noticing and registering my payment) of me asking an opinion on Headict is not really helpful, nor is the outcome surprising.
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Response from HEADICT
As mentioned on the web site, we were waiting for a restocking from Stetson brand, your hat has been ship after replenishment. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
According to your track and trace system, my package arrived at the distribution center in Amsterdam on 12-04-17. It is now 18-04-17 and still I have not received my package.So far the delivery of the hat is very poor. An excuse regarding weekend and or easter is out of the question, because well before that I should have had my hat a long time ago.
Worthless.
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Response from HEADICT
Dear, Your order could not be delivered because it lacks the house number on the parcel. You have been contacted by e-mail to find a solution. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Ordered a cap for 20 euros, unfortunately the size was not right so I wanted to return it. Once I arrived at the post office I was told that returning it would cost 13 euros. Now it is not worth it for me to send it back and I am stuck with a cap that is too small for me. Baal there strongly.
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Response from HEADICT
Dear, We can propose you another cap. The expenses of return are chargeable to the customer, we offer the second sending in case of exchange. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
You say my product is supposed to be delivered but I haven't received anything yet
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A
Acheteur Vérifié
Rating: 2 out of 5
Please return the hat box to me. If it was just to save on postage, I should have done the same thing. I would like the box back so I can store the hat. Thank you
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Response from HEADICT
Hello, Stetson is unable to supply these as they are out of stock. As the original box was damaged in transit, we have destroyed it and a new one will be sent to you on receipt. We apologize for the inconvenience. The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Order received but not in the right size. Sent everything back including mail but heard nothing to date. Tried to contact with no luck. COMPLETELY UNRELIABLE STORE
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A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order
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Response from HEADICT
Hello Mr Cresta, As indicated on the site, a delay of 7 to 10 days is necessary to make personalized products. Your beanie was shipped on 09/02/2017 and after discussion with the postal services, it is currently being delivered. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
fast transaction, on the other hand delivery too long, no mail of confirmation of order, missing customer service I think that lack of communication, in spite of everything I will recommend on the site DA COSTA
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Response from HEADICT
Hello Mr Da Costa, As indicated on the website, the Stetson hat was available within 7 to 10 days. As soon as the order is placed, an e-mail confirming the order is automatically sent. Perhaps this e-mail has gone into your SPAMS? Headict customer service remains at your disposal on 04 50 45 80 02 or via [email protected] Sincerely, The Headict team.
V
Verifizierter Käufer
Rating: 2 out of 5
Unfortunately, the parcel was sent by a third-rate parcel service provider. They didn't manage to get to the specified delivery address and instead left the delivery at a store 5 km away without notifying me. It was only by chance that I found out where my parcel had gone on a French tracking site. It is a cheek to have to pay shipping costs for this as well
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Geverifieerde koper
Rating: 1 out of 5
We are still waiting for the delivery of the hat Can't say anything about the product or service yet.
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