If you are not aware of your quality of service .....que dire .
Translated reviews
Response from HEADICT
Hello, Your order of January 17 was dispatched the same day. You contacted customer service on January 20th for further information about the delivery of your package. As the company was closed over the weekend, we replied to your e-mail on Monday, as your parcel had been delivered in the meantime. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Disappointed, I still haven't received the bonnet. I hear you have to wait 2 or 3 more weeks??? Soon winter is over
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Customer manager who didn't understand my request and only cared about my transaction
Translated reviews
Response from HEADICT
We would like to remind you that you have been checked for bank fraud. Such a procedure would not have been necessary if your order had been paid in full.
A
Acheteur Vérifié
Rating: 1 out of 5
THIEF Did not respect my right of withdrawal after several emails they pretended not to understand I WILL NEVER ORDER AGAIN
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I haven't received anything yet, maybe tonight when I get home from work. Thank you
Translated reviews
Response from HEADICT
We have contacted the postal services, your package is announced delivered since 03/01/2017. In fact, it was shipped on 29/12/2016, it is natural that a slowdown occurs during the weekend that more is that of New Year's Day. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Very disappointed by the delivery: expressly planned "At home": in the middle of the day, the deliveryman cowardly sends a little SMS to say that he has dropped the parcel off directly at a relay.
It's intolerable that this person doesn't do his job, when we've set aside THE DAY to wait for him.
Translated reviews
Response from HEADICT
We guarantee shipment: your parcel was picked up by TNT on 22/12 for 24-hour delivery. However, laxity on the part of a delivery person may occur and this is beyond our control.
A
Acheteur Vérifié
Rating: 2 out of 5
You forgot to add the gift box, which I paid 5 for... I don't think it's just the little cloth bag that acts as a gift box...
Translated reviews
Response from HEADICT
Hello, We apologize for the inconvenience. You will be contacted by our customer service. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my order or any information as to when? however, the payment has been debited.
Translated reviews
Response from HEADICT
Hello, As detailed in our e-mail exchanges, an inquiry has been opened with the postal services in order to define the status of your package, which includes a French address for a selected delivery country outside the European Union. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The quality of the cap I ordered is mediocre.
Translated reviews
Response from HEADICT
Hello, if you wish, you can send us a photo of your cap to [email protected]. We'll work with you to identify any manufacturing defects. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Too bad... the quality is impeccable...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel even though on the colisimo website they say it was delivered yesterday. I've been waiting for my parcel to arrive, checking my letterbox frequently, but nothing. It's not the first time I've ordered from you and I usually don't have any problems. I'd like to have more information please, thank you.
Translated reviews
Response from HEADICT
Hello, Your order has been dispatched on time. It may happen that the postal service encounters problems with flashing or with the dispatch of parcels. Headict customer service has therefore launched an investigation to determine the traceability of the package and guarantee delivery. We have learned this morning that your parcel has been delivered. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Lack of follow-up and suggestions from the technical team Very disappointed by the product delivered compared to the visual of the product offered online FRENCH-MUD
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Photographs of caps mislead the buyer: for example, I ordered a cap that appeared to be entirely black when photographed, but on delivery it turned out that the underside of the visor was white.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
Translated reviews
Response from HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
No, because I paid for expensive delivery and it didn't arrive on time.
Translated reviews
Response from HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
To date I still have not received the cap Delivery much too long
Translated reviews
Response from HEADICT
Hello, As this is an order for a personalized product, it is clearly indicated at the time of ordering that a 10-day lead time is necessary. Your order was placed on 31/08 and shipped on 06/08. On 08/08, your parcel was announced to be on its way to the destination country. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
How do you expect me to rate a product I haven't even received yet, when delivery was estimated for August 24?
Translated reviews
Response from HEADICT
Your order has been dispatched on time. Following an inquiry with the postal services, your parcel has been sent to another sorting center than the one planned and will be delivered to you as soon as possible.
A
Acheteur Vérifié
Rating: 2 out of 5
Very long delivery. Instead of 10 days it took more than 3 weeks. One day I'm told that the order has left and the next day I'm told that it hasn't left yet.
Translated reviews
Response from HEADICT
We apologize for the longer-than-expected lead time. However, it took a few extra days to make your personalized cap, in order to guarantee a quality finish.
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received my order 0
Translated reviews
Response from HEADICT
Hello, We sent you your parcel the day after you placed your order. The post office had a problem, which we discovered when we received your email telling us that you had not received your parcel. We have immediately opened an investigation with the post office so that they can find your parcel. We hope this problem will be resolved soon.
A
Acheteur Vérifié
Rating: 1 out of 5
Coli never received, I would not compensate lilies on this site.
Translated reviews
Response from HEADICT
Hello, As we told you by email, the parcel tracker announces that your parcel has been delivered to the janitor. If your neighbours/janitors/caretakers don't have your parcel, please come back to us and we'll make an inquiry with the post office. This incident is not our responsibility. We sent your package on time.
A
Acheteur Vérifié
Rating: 2 out of 5
I chose a white cap and I can see that the seams are rough and the cap is not very clean. Micro yellow spots and blue marks. Not obvious, but still. I'm keeping it because I don't have time to return it, I'm going abroad tomorrow. Last and only time...
Translated reviews
Response from HEADICT
Hello, Could you please send us a photo of your cap so that we can double-check the quality of the embroidery? Thank you.
A
Acheteur Vérifié
Rating: 2 out of 5
I would like to understand how I can receive something so badly sewn for that price?
Spaces not respected Stitches badly sewn, finally a horror I would like to know how to proceed to a return, an exchange or even a refund Thank you Sincerely Maxime Huet
Translated reviews
Response from HEADICT
Hello, we will contact you to see how to proceed.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order
Translated reviews
Response from HEADICT
Hello, We sent your order within the time indicated by the site, the same day of your purchase (for an order placed before 2 p.m.). According to the postal tracking number, the package was delivered 2 days later.
A
Acheteur Vérifié
Rating: 2 out of 5
Very dry of the quality of the product. Should be classified as a Bob and priced at 30-35 like the Bob jean. Sorry but not happy.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
You know very well that you need foam between each hat so as not to deform it during shipment and also during storage, so why didn't you put this foam with my hat? Why no cork delivered with the shipment? our competitors deliver cork and foam... come on guys, make an effort, I wear a lot of hats and that's not good Mehdi!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
After 3 weeks, I still haven't received my order.
Translated reviews
Response from HEADICT
Hello, La Poste says your parcel was delivered on 29/02. We will contact you today for further information. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I was at home on the day of delivery and the driver didn't even ring. I simply received a text message telling me that in my "absence" the parcel had been dropped off at a relay point a long way from my home. TNT sent me back to Headict, with no reimbursement of shipping costs to date. To be avoided.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I was satisfied with my first order because I received the package on time and my credit card was charged correctly. I am not at all satisfied with my second order. I placed my order on 23.12.2015 and never received my package. Today is 02.03.2016 and still nothing.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order yet so I can't answer you but I will if you ask me again later F BERANGER
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Late delivery
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered a customizable snapback with a green underside, but I received an all-black cap and the typeface is small compared to the one on the site. Big disappointment.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The parcel arrived within 24 hours but not at home, the TNT service is incompetent, given that they always drop the parcels off at the relay services, citing absences from home Customer service cannot be reached by telephone? Very poor rating
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
out of 3 caps ordered and paid for, I've only received 2. When will I get the 3rd, which I'm missing because it's stuffed?
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
no i received the jacket but some buttons are missing bad quality
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I haven't received anything yet, so it's difficult for me to evaluate the product. Sincerely
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Package shipped very late, customer service unable to make up for the delay, did not call back even though they should have after asking... Embroidery on personalized caps not up to scratch... My previous orders were of far better quality. Not sure I would recommend...
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
the size did not fit we were obliged to send the item back for exchange at our expense
Translated reviews
Response from HEADICT
Hello, Thank you for your comment, in the case of an exchange we do a 50/50 split: the customer sends the product back at their expense and we send the exchange back at our expense. Best regards, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I can't judge the order was supposed to be there the 17th we are now the 22nd and I haven't got it yet
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
The order never arrived. I have not received any gels back
Translated reviews
Account suspended
Cette attestation de confiance n'est plus disponible.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 