Customer reviews of HEADICT

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9,4 /10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
5 10,5k 79% 4 2 059 15% 3 373 3% 2 169 1% 1 193 1%

Reviews 1 and 3 stars

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M
Mark U.
Rating: 1 out of 5
following a purchase from 05/02/2025
Return very difficult, item was sent back from France twice, no return has taken place, suitable size was not available, refund has not occurred
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Michael M.
Rating: 1 out of 5
following a purchase from 16/02/2025
In response to my return request, I was informed that Headict is insolvent and that a return and refund are not possible. After a week, the shop is still online unchanged and orders can be placed. Even after 3 weeks, there is no change. A follow-up inquiry was not even answered. This is really absolutely terrible! I strongly advise against purchasing from Headict!
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Stefano M.
Rating: 3 out of 5
following a purchase from 15/02/2025
The return shipping costs are paid, and since the package is to be shipped to France, it was about €25.
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Victor V.
Rating: 1 out of 5
following a purchase from 29/01/2025
I received my package on 10/02. I returned it on 21/02 for a refund. Return within 14 days = refund. Return within 30 days = store credit. And you send my package back to me without any explanation?!
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Monfils J.
Rating: 1 out of 5
following a purchase from 14/02/2025
Did not receive the complete order and still no refund
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Stephen M.
Rating: 1 out of 5
following a purchase from 09/02/2025
Great range and speedy delivery which was well packaged. Very satisfied with service .
J
Johan P.
Rating: 1 out of 5
following a purchase from 10/02/2025
Toto has had a very bad experience, received the wrong bar and after consulting, returned it with the received return label. Now there is a discussion that my return shipment has not been received. In short, I paid and so far, everything is out of my control, NOTHING.
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Heiner G.
Rating: 1 out of 5
following a purchase from 25/01/2025
However, the fabric is knitted so thinly that light shines through, and consequently, the wind blows through as well. Unfortunately, I could not recognize this flaw from the images beforehand. Additionally, I received a dark blue hat with a cable pattern, although I had accepted a black one without a braid. Be that as it may, in colder weather, I wear both hats on top of each other. I am completely satisfied with previous orders. Kind regards from H. Göpfert.
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Agathe V.
Rating: 1 out of 5
following a purchase from 05/02/2025
As for the red beret: despite the instructions received by email to enlarge the opening, it is still too small for me (I don't have a big head). Beautiful red color, but really too small for an adult woman. The navy beret does not suit my complexion, the 'navy' color is closer to black than blue. I am disappointed.
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Johann G.
Rating: 1 out of 5
following a purchase from 31/01/2025
The specified sizes are incorrect
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Johann G.
Rating: 1 out of 5
following a purchase from 31/01/2025
The specified sizes are incorrect
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Halil-Özüm K.
Rating: 1 out of 5
following a purchase from 24/01/2025
I have not received my order even after four weeks. How can I rate an item that I paid for but did not receive? I have informed PayPal about this, that I cannot rate an order that I have not received. I have informed PayPal...
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Olivier C.
Rating: 1 out of 5
following a purchase from 02/02/2025
2 purchases made and I still don't have a hat :( Beware of sizes that are sold in S or M or XL and not in 56 or 58 or 60... Frustrated with the enjoyment of my purchases, I spent significant amounts on shipping costs for sending and returning due to errors that lack common sense in business and are especially non-refundable :( I still haven't received a response from management after 5-6 emails sent... Headict should pamper its customers so that they become ADDICTED to their hats :))
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Rob R.
Rating: 3 out of 5
following a purchase from 01/02/2025
Headict itself ok but the carrier DPD bad.I still have not received it . It was sent back .
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pascal D.
Rating: 3 out of 5
following a purchase from 30/01/2025
Received the product, unfortunately incomplete, missing the tightening lace. Clearly visible in the photos. I contacted customer service who explained that it may be sold without it. Surprising considering the original price (mine bought on sale). Otherwise, the product itself suits me.
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Umberto C.
Rating: 3 out of 5
following a purchase from 26/01/2025
I would have preferred packaging that better protected the hat considering that Borsalino offers dedicated hat boxes. Unfortunately, couriers often do not respect packages, so the seller should take this into account.
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Peter B.
Rating: 3 out of 5
following a purchase from 23/01/2025
Hat ordered on sale. Seemed nice and roomy in the photo on the website. But turned out to be much smaller and therefore too tight for me. Caps always have a size listed. With hats, maybe there could also be an overview of especially the 'height/length' of the hat, so you have some more info on how much room you have at the top of the hat.
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Natasja H.
Rating: 3 out of 5
following a purchase from 17/01/2025
Fast delivery, quality and size are excellent.
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Mario D.
Rating: 3 out of 5
following a purchase from 18/12/2024
Great delivery , but 2 out of 3 items have damage. But I have so no desire to return it that I will just keep it....
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Response from HEADICT
Dear,

We are sorry to hear that you received a defective item. In such cases, please feel free to contact us at [email protected]. Our dedicated team is here to assist you with replacing defective items or those that are not the correct size. We remain at your disposal via this email address.

Wishing you a pleasant day.

Kind regards,
The Headict Team
M
Marie B.
Rating: 3 out of 5
following a purchase from 15/12/2024
Hat too small
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Response from HEADICT
Dear Marie, thank you for your feedback regarding the cup size. We are sorry to hear that it did not meet your expectations and we invite you to consult our size guide to help you in your future purchases. Please do not hesitate to contact us if you require any further assistance.
M
Mcarmen M.
Rating: 1 out of 5
following a purchase from 04/12/2024
Mala
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Response from HEADICT
Hello,
Thank you for your order.
We shipped your package in accordance with our terms and conditions and within the specified time frame, to the address you provided during your order. Once the package was delivered, you contacted us to inform us that it was at the wrong address. However, the package was waiting at the address you provided during the purchase. We offered to resend the item at our expense to the address of your choice.
We remain at your disposal for any further information and wish you a pleasant day.
Kind Regards
Headict team
T
Thomas M.
Rating: 1 out of 5
following a purchase from 25/10/2024
Hello, No refund or commercial gesture for the error of order on a personalized hat.
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Response from HEADICT
Hello,

Thank you for your order.

In accordance with our general terms and conditions of sale and return, available on the site, it is clearly stated that personalized items cannot be returned or exchanged.
The error was not of our making, as we embroidered the hat with the lettering indicated on the order. As a result, we are unfortunately unable to accept returns against reimbursement, as you requested.

We remain at your disposal for any further information and wish you a pleasant day.

Best regards,

The Headict team
E
Eric M.
Rating: 3 out of 5
following a purchase from 27/10/2024
Can we exchange for a different size?
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Response from HEADICT
Hello,

Please find below the link to the procedure to follow for exchanges and returns.

https://www.headict.com/fr/content/7-echange-retours

We remain at your disposal for any further information and wish you an excellent day.

Best regards,

The Headict team
G
Glenda P.
Rating: 1 out of 5
following a purchase from 21/10/2024
I did not receive the package
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Response from HEADICT
Dear,
Your package was sent and is marked as delivered.
You contacted us to report that it hadn’t arrived and we have been working together to resolve this issue as quickly as possible. However to proceed with the replacement of your order we sent you a message that we have not yet received a response to.
In accordance with our terms and conditions I cannot process the replacement of the package without your response and the necessary confirmations to proceed. We are still awaiting your reply and the completed document.

You can reach me at [email protected], and I wish you a pleasant day.

Best regards,

Swan
S
Susanne J.
Rating: 3 out of 5
following a purchase from 05/10/2024
Unfortunately, the color is completely different from the picture and does not match my idea. The hat is otherwise top quality!
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Response from HEADICT
Thank you for your comment. We have compared the original product with the illustration. A color deviation is obvious. We will update the photo on our website as soon as possible.
A
Alessandro S.
Rating: 3 out of 5
following a purchase from 22/09/2024
Shortly after receiving my purchase, I found the same item on sale for over 20€ less at another retailer. Quite disappointing. Very fast shipping, as always...
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Acheteur vérifié
Rating: 1 out of 5
Not so good
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Response from HEADICT
Thank you for your order. We remain at your disposal for any complaint at the following address: [email protected] We wish you an excellent day. Sincerely, The Headict team
A
Acheteur vérifié
Rating: 3 out of 5
Delivery and processing times are too long
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Response from HEADICT
Hello, your order arrived on 19.06.24 and was dispatched on the same day and delivered on 25.06.24. We are very surprised by your review. Faster delivery is possible for an additional charge, please select the DPD Express shipping method and it will be delivered within 2 days. Best regards from the Headict team.
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Acheteur vérifié
Rating: 3 out of 5
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Acheteur vérifié
Rating: 1 out of 5
As of today, chronopost has not delivered the parcel despite my repeated reminders.
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Response from HEADICT
Thank you for your order. Your parcel has been waiting since the 25/06 in the relay point indicated on the parcel tracking, it will be reshipped to our premises within 7 days if it is not claimed. For further information, please contact us at [email protected] We wish you a pleasant day. Sincerely The Headict team.
A
Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 3 out of 5
Shipping fine. Only very bad that it is not clearly stated that a return has to be sent to France at own cost. These are double from the Netherlands
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Response from HEADICT
Dear, Thank you for your order. The return procedure is available on the website at any time and it is clearly stated that the return is to be sent to France at the customer's expense. For any further information, we are available at the following address: [email protected] We remain at your disposal and we wish you a pleasant day. Kind regards. Headict team.
A
Acheteur vérifié
Rating: 1 out of 5
Paid 6 euros for the 48 h service,after 5 days still not delivered.With track and trace code you don't get any wiser either.
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Response from HEADICT
Dear, You contacted us through our customer service and we promptly responded by acknowledging the delay in delivery due to a "postal sorting error". Furthermore we issued a refund for the shipping charges. We remain at your disposal and we wish you a pleasant day. Kind regards Headict Team
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Acheteur vérifié
Rating: 3 out of 5
Difficult to get in touch.
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Acheteur vérifié
Rating: 1 out of 5
It's been 10 days since I ordered. I've been charged but the order hasn't even been shipped yet.
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Response from HEADICT
Hello, Thank you for your order. You finalized your purchase on 04/06 and we sent the parcel the same day. Further to your comment, I note, indeed, that there is an incident during the routing by Colissimo. I'm opening an investigation and will get back to you by email. When a problem like this arises, please don't hesitate to contact our customer service department; that's what we're here for. [email protected] Sincerely, The Headict team
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Acheteur vérifié
Rating: 1 out of 5
Never received the package
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Response from HEADICT
Hello, Thank you for your order. You placed your order on the evening of 03/06, and the parcel was dispatched as soon as we got back on 04/06. We have just checked the tracking of the parcel and, indeed, the routing seems blocked within the Chronopost network. We are opening an investigation to find out more. In the event of a problem similar to this one, please contact Headict customer service; we are perfectly capable of providing you with information and managing the incidents that a dysfunctional delivery can cause. [email protected] We remain available and wish you a pleasant day. Sincerely, The Headict team.
A
Acheteur vérifié
Rating: 1 out of 5
I had bought an expensive cap which unfortunately I picked up too late and sent it back first I still haven't got my money back
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Response from HEADICT
Dear, Thank you for your attention. We received your package back at our premises because no one picked it up from the pickup point. We sent you a message on 11/03, and you have not yet responded to our message.... Therefore, your parcel is still pending at our premises. Awaiting your reply we wish you a pleasant day. Kind regards. Headict Team.
A
Acheteur vérifié
Rating: 1 out of 5
I've ordered in the past, sometimes from abroad. Today, it takes more than a week to drive 500 km. You'd think it would arrive by donkey. Change carriers.
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Response from HEADICT
Hello, Thank you for your order. You have selected a pick-up delivery (4 working days). Your order is waiting for you in the relay point, you can go there to collect it. We wish you a pleasant day. Sincerely, The Headict team
A
Acheteur vérifié
Rating: 3 out of 5
You can improve on the presentation of the origin of your products, I can explain, I ordered on your site a cap on the picture, we can see a Belgian flag, I deduced that it was made in Belgium, big mistake made in China, you have the right to sell products made in these countries, but clearly indicate the origin. Disappointed customer
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Acheteur vérifié
Rating: 1 out of 5
The sun hat I ordered 9-5 was never delivered by dpd. I will contact about it soon, but due to my illness and treatment it hasn't happened yet
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Response from HEADICT
Dear, Thank you for your attention. Your order was placed on 05/09, and you chose a 7-day pickup delivery option. We dispatched it on 05/10, and it was delivered on 05/14 in accordance our shipping terms. We remain at your disposal and we wish you a pleasant day. Kind regards. Headict Team

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