Customer reviews of HEADICT

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
5 10,5k 79% 4 2 059 15% 3 373 3% 2 169 1% 1 193 1%

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Top-notch customer service... The quality of the products is spot on... On the other hand, the tnt service is really bad compared to other providers.
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Acheteur Vérifié
Rating: 5 out of 5
Everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
yes
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Acheteur Vérifié
Rating: 5 out of 5
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Items are as described on the website. These are genuine products, the sizes are as described and the colors are as described. Finally, the branding also conforms to the presentation made on the site (color, font and location). On-time delivery with tracking
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Acheteur Vérifié
Rating: 5 out of 5
very happy with this site good reception and my order I received as expected in the time provided
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Acheteur Vérifié
Rating: 4 out of 5
I'm always surprised by the quality of the embroidery when I personalize a cap, and there's nothing to complain about in terms of quality/time. My first personalized cap is still in perfect condition a year later.
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Acheteur Vérifié
Rating: 4 out of 5
Hello , I appreciate the fact of being able to personalize my cap , on the other hand the caps are not all identical in term of holding on the head certain caps are deformed , of little to be with transport I do not know and I find its shame just like the adjustment of the caps is not the same one has another on the other hand the personalization with the top ...
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Response from HEADICT
Hello, thank you for your feedback. It's true that all our caps don't have the same fit. The curves are softer than the snapbacks. The adjustment system also differs from one model to another. We will send you an e-mail as soon as possible to discuss the problem with you.
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Acheteur Vérifié
Rating: 5 out of 5
No complaints
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Acheteur Vérifié
Rating: 3 out of 5
Apart from the fact that I ordered a bit large, the quality of the product is not what you would expect from the photo. I returned the goods 3 days ago in their original packaging.
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Response from HEADICT
Hello, Stetson products are of good quality, made in Europe for the most part. We look forward to your feedback and will process it as soon as possible. Sincerely, the Headict team.
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Acheteur Vérifié
Rating: 5 out of 5
Impeccable, the cap arrived on time, it's identical to the one on the site, the material is great, hence the 5 stars on the merchandising. Only 4 for delivery because the time range is quite wide, but no worries there.
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Acheteur Vérifié
Rating: 5 out of 5
It was perfect
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Acheteur Vérifié
Rating: 5 out of 5
Fast and impeccable service, nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
No complaints Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
The cap is of very good quality, a little too big but that's because of my head :P Really serious site.
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Acheteur Vérifié
Rating: 5 out of 5
Fast delivery, everything ok.
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Acheteur Vérifié
Rating: 5 out of 5
Excellent site, clear, complete. Perfect product, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
Yes
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Acheteur Vérifié
Rating: 5 out of 5
It was a first for me to order personalized caps. I'm more than delighted with the products, great job and no worries about delivery.
Many thanks and see you soon for new orders. ....
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Acheteur Vérifié
Rating: 5 out of 5
Very fast delivery, great merchandise
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Acheteur Vérifié
Rating: 4 out of 5
Wide selection and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
It's so nice, but there could be a discount when you order more than one cap.
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Acheteur Vérifié
Rating: 5 out of 5
Fast and good quality Perfect
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Acheteur Vérifié
Rating: 5 out of 5
Fast delivery, I had previously ordered too large, after return, the situation was taken care of very efficiently.
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Acheteur Vérifié
Rating: 5 out of 5
Hello, I would have liked even more choice in the colors of the children's caps, more choice in the font and its colors ... Thanks
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Acheteur Vérifié
Rating: 5 out of 5
CLEAR... However, the cap smells a bit of fennec, even after washing. I hope this will fade with time.
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Response from HEADICT
Hello, we haven't seen any fennec at the warehouse... We'll keep an eye on the infra-red cameras in case they come out at night...
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Acheteur Vérifié
Rating: 4 out of 5
Yes
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Acheteur Vérifié
Rating: 5 out of 5
Very good - very good communication with customer service
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order 0
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Response from HEADICT
Hello, We sent you your parcel the day after you placed your order. The post office had a problem, which we discovered when we received your email telling us that you had not received your parcel. We have immediately opened an investigation with the post office so that they can find your parcel. We hope this problem will be resolved soon.
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Acheteur Vérifié
Rating: 5 out of 5
On-time delivery, easily accessible site
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Acheteur Vérifié
Rating: 4 out of 5
Hello Insufficient communication: order on 2/06; acknowledgement of receipt + invoice on 2/06 with no estimated delivery date in my account; I send an e-mail on 8/06; no reply; I send the e-mail again on 10/06; reply: I should have noted the estimated 10-day delivery time when ordering, i.e. 12/06. Cap received on 22/06. Selling on the internet is about building trust ;))
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Response from HEADICT
Hello, It's true that your first email got a bit lost in the mail stream, sorry about that. Our supplier was in inventory at the time of your order, which is why the delay was a little longer than expected. I hope the trust isn't totally broken : ) Have a nice day under your beret!
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Acheteur Vérifié
Rating: 5 out of 5
very good
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Acheteur Vérifié
Rating: 1 out of 5
Coli never received, I would not compensate lilies on this site.
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Response from HEADICT
Hello, As we told you by email, the parcel tracker announces that your parcel has been delivered to the janitor. If your neighbours/janitors/caretakers don't have your parcel, please come back to us and we'll make an inquiry with the post office. This incident is not our responsibility. We sent your package on time.
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Acheteur Vérifié
Rating: 5 out of 5
Order as per photo, good quality and delivery on time.
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Acheteur Vérifié
Rating: 5 out of 5
Thank you for everything Fast delivery in Canada
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Acheteur Vérifié
Rating: 4 out of 5
satisfied overall
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Acheteur Vérifié
Rating: 4 out of 5
The cap I ordered is great, exactly what I wanted, but why is it taking so long to receive it?
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Response from HEADICT
Hello, the delivery time for your product was a little longer than expected because we no longer had it in stock, so we had to recommend it to the supplier (who was also in inventory at the time, which further slowed down the delivery process...).
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Acheteur Vérifié
Rating: 5 out of 5
I am very satisfied with the fast and friendly service.
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