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Rating: 4 out of 5
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
I'm satisfied with my purchase, but I think it's too expensive: 40 euros for a cap, even a personalized one, is too much in my opinion.
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Response from HEADICT
Hello,
Thank you for your order and your comment,
Our caps can be personalized starting at 34.9€, for a quality cap and personalization.
The embroidery, engraved patches and stitching are made individually in our workshop in Annecy, France.
The cap you've chosen costs 36.90€ because it's made from eco-responsible materials (recycled cotton, recycled polyester).
Few websites or stores are able to offer a personalized, high-quality cap made from eco-responsible materials at the price of a "classic" brand cap.
I hope I've explained what's behind the price!
Thanks and see you soon on Headict!
The Headict team.
Thank you for your order and your comment,
Our caps can be personalized starting at 34.9€, for a quality cap and personalization.
The embroidery, engraved patches and stitching are made individually in our workshop in Annecy, France.
The cap you've chosen costs 36.90€ because it's made from eco-responsible materials (recycled cotton, recycled polyester).
Few websites or stores are able to offer a personalized, high-quality cap made from eco-responsible materials at the price of a "classic" brand cap.
I hope I've explained what's behind the price!
Thanks and see you soon on Headict!
The Headict team.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
The fast delivery and tracking of the shipment were satisfactory. At the collection point (a kebab store) I accepted the somewhat battered box, the contents were undamaged.
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Response from HEADICT
Hello, thank you for your message. We are sorry that your parcel arrived in such a condition. It shouldn't be like this. Nevertheless, we are pleased that the contents were fortunately undamaged. Best regards from the Headict team
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Rating: 4 out of 5
The product is of very good quality. Fast shipping Just a little trouble navigating the site and customizing: pages wouldn't open, images wouldn't display. I had to make a lot of attempts to complete my customization.
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Rating: 4 out of 5
Satisfactory result but size a bit small
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Rating: 4 out of 5
Delivered within 4 5 days. During the ordering process it was not clear that the products are delivered from France
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Rating: 4 out of 5
Item selection and shipping great. The returns process is a bit outdated. Print out the paper, look up the item numbers from the order confirmation, fill out the form by hand - just like in the catalog days.
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Rating: 4 out of 5
Delivery in a very good time. Satisfied with the quality of the product ordered. Very good value for money.
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Rating: 1 out of 5
Not so good
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Response from HEADICT
Thank you for your order. We remain at your disposal for any complaint at the following address: [email protected] We wish you an excellent day. Sincerely, The Headict team
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Rating: 4 out of 5
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Rating: 3 out of 5
Delivery and processing times are too long
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Response from HEADICT
Hello, your order arrived on 19.06.24 and was dispatched on the same day and delivered on 25.06.24. We are very surprised by your review. Faster delivery is possible for an additional charge, please select the DPD Express shipping method and it will be delivered within 2 days. Best regards from the Headict team.
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Rating: 3 out of 5
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Rating: 1 out of 5
As of today, chronopost has not delivered the parcel despite my repeated reminders.
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Response from HEADICT
Thank you for your order. Your parcel has been waiting since the 25/06 in the relay point indicated on the parcel tracking, it will be reshipped to our premises within 7 days if it is not claimed. For further information, please contact us at [email protected] We wish you a pleasant day. Sincerely The Headict team.
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 1 out of 5
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Rating: 3 out of 5
Shipping fine. Only very bad that it is not clearly stated that a return has to be sent to France at own cost. These are double from the Netherlands
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Response from HEADICT
Dear, Thank you for your order. The return procedure is available on the website at any time and it is clearly stated that the return is to be sent to France at the customer's expense. For any further information, we are available at the following address: [email protected] We remain at your disposal and we wish you a pleasant day. Kind regards. Headict team.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 1 out of 5
Paid 6 euros for the 48 h service,after 5 days still not delivered.With track and trace code you don't get any wiser either.
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Response from HEADICT
Dear, You contacted us through our customer service and we promptly responded by acknowledging the delay in delivery due to a "postal sorting error". Furthermore we issued a refund for the shipping charges. We remain at your disposal and we wish you a pleasant day. Kind regards Headict Team
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Rating: 3 out of 5
Difficult to get in touch.
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Rating: 1 out of 5
It's been 10 days since I ordered. I've been charged but the order hasn't even been shipped yet.
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Response from HEADICT
Hello, Thank you for your order. You finalized your purchase on 04/06 and we sent the parcel the same day. Further to your comment, I note, indeed, that there is an incident during the routing by Colissimo. I'm opening an investigation and will get back to you by email. When a problem like this arises, please don't hesitate to contact our customer service department; that's what we're here for. [email protected] Sincerely, The Headict team
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Rating: 4 out of 5
Thank you, Hello, a little disappointed with the spiderman cap, the visor is a little stiff but maybe it will soften with time. I am satisfied with the delivery time and the quality of the products.
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Rating: 1 out of 5
Never received the package
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Response from HEADICT
Hello, Thank you for your order. You placed your order on the evening of 03/06, and the parcel was dispatched as soon as we got back on 04/06. We have just checked the tracking of the parcel and, indeed, the routing seems blocked within the Chronopost network. We are opening an investigation to find out more. In the event of a problem similar to this one, please contact Headict customer service; we are perfectly capable of providing you with information and managing the incidents that a dysfunctional delivery can cause. [email protected] We remain available and wish you a pleasant day. Sincerely, The Headict team.
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Rating: 4 out of 5
Good customization work Effort to do on the packaging of the cap for shipping because no protection against possible crushing, overlay of package during delivery or other, package crushed visor side, I was lucky.
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Rating: 4 out of 5
Large selection. Delivery a little slow.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 1 out of 5
I had bought an expensive cap which unfortunately I picked up too late and sent it back first I still haven't got my money back
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Response from HEADICT
Dear, Thank you for your attention. We received your package back at our premises because no one picked it up from the pickup point. We sent you a message on 11/03, and you have not yet responded to our message.... Therefore, your parcel is still pending at our premises. Awaiting your reply we wish you a pleasant day. Kind regards. Headict Team.
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Rating: 1 out of 5
I've ordered in the past, sometimes from abroad. Today, it takes more than a week to drive 500 km. You'd think it would arrive by donkey. Change carriers.
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Response from HEADICT
Hello, Thank you for your order. You have selected a pick-up delivery (4 working days). Your order is waiting for you in the relay point, you can go there to collect it. We wish you a pleasant day. Sincerely, The Headict team
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
You can improve on the presentation of the origin of your products, I can explain, I ordered on your site a cap on the picture, we can see a Belgian flag, I deduced that it was made in Belgium, big mistake made in China, you have the right to sell products made in these countries, but clearly indicate the origin. Disappointed customer
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Rating: 4 out of 5
Tax-free shipping in doms tax in France and re-tax in overseas territories (Guadeloupe)
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Rating: 4 out of 5
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Rating: 4 out of 5
Quality caps and customization.
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Rating: 4 out of 5
Everything went well with the order. The delivery was made to a dpd office. Maybe there will be home delivery.
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Response from HEADICT
Hello, we also offer the "home delivery" option with DPD for a small surcharge. Just keep scrolling and you will see this option, which you can select. Best regards from the Headict team
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Rating: 4 out of 5
Well taken care of
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Rating: 1 out of 5
The sun hat I ordered 9-5 was never delivered by dpd. I will contact about it soon, but due to my illness and treatment it hasn't happened yet
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Response from HEADICT
Dear, Thank you for your attention. Your order was placed on 05/09, and you chose a 7-day pickup delivery option. We dispatched it on 05/10, and it was delivered on 05/14 in accordance our shipping terms. We remain at your disposal and we wish you a pleasant day. Kind regards. Headict Team
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Rating: 4 out of 5
Meets my expectations
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Rating: 4 out of 5
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Account suspended
Cette attestation de confiance n'est plus disponible.