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A
Rating: 4 out of 5
5 is perfect, and as everyone knows, there's no such thing as perfect, so 4 is good, very good.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Colissimo delivery, as always, late. The product itself is of good quality, but size too big. I wouldn't send it back because I'm tired of paying return shipping. Your customer service is top-notch, but next time I'll order directly from Stetson, with more choice, more information and perfect sizing.
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A
Rating: 4 out of 5
I had chosen delivery in two working days and I received the parcel 5 days after ordering. On the other hand, the item I ordered met my expectations, and that's the main thing.
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A
Rating: 4 out of 5
Nice item, but much too big. Fast and careful delivery. Negative point: return for a fee, but the exchange was quick. I'm sorry I didn't ask for a credit note and take advantage of the 30 balance (almost 18) within 2 days....
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A
Rating: 4 out of 5
A little delay on the delivery, it took 4 working days to receive the package. Otherwise everything was fine and arrived in good condition.
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A
Rating: 4 out of 5
Very happy with the product
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A
Rating: 1 out of 5
I have not received my parcel
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Response from HEADICT
Hello, Thank you for your comment. As indicated on the site, 10 days are necessary for shipping and delivery to Mayotte. Best regards, The Headict team
G
Rating: 4 out of 5
High quality beret
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A
Rating: 4 out of 5
The site is beautiful and clear. The filters make it easy to find what you're looking for, and the prices are right for anything that isn't personalized. On the other hand, for personalized items, the price rises quickly. The final personalized product is top-notch (embroidered cap front and back). Fast production and delivery (thanks Angie).
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A
Rating: 4 out of 5
Low prices with early-year discounts. On-time delivery with tracking. Well packaged. Product in good condition as described but fabric not very thick.
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G
Rating: 4 out of 5
The delivery was indicated on Saturday, then disappeared from the screen, and the following week on Tuesday in the bus done . otherwise fine though
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A
Rating: 4 out of 5
Super Good fast delivery and top items
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A
Rating: 4 out of 5
Order received. Caps in good condition. No error on sizes. Nickel plated.
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A
Rating: 4 out of 5
One-size-fits-all chapka received promptly. A little big for a lady, though, so we had to sew inside so it wouldn't sink in too much.
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A
Rating: 4 out of 5
Satisfied overall
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V
Rating: 3 out of 5
You should reconsider the parcel service. And customer service responds very quickly but is playing for time. Parcel was hanging somewhere in Melle in a depot for a few days. Could have been there sooner.
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Response from HEADICT
Hello, thank you very much for your opinion. You ordered the hat on 23.12.19 in the evening and we shipped it on 24.12.19. Due to the many holidays, DPD was only able to deliver on 02.01.20. Best regards from the Headict team.
A
Rating: 4 out of 5
Fast delivery,a plus.see you soon
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G
Rating: 4 out of 5
Color of hats may disappoint if photo does not match reality
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A
Rating: 4 out of 5
This is my second cap. The first one fits very well, but the second one is too big, even though I ordered the same size. Too bad you didn't have the same brand as my first purchase.
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A
Rating: 4 out of 5
I'm hataddicted. Your stock-software has a headache. Delivery delayed due to strikes. I like Marie Flore. The parcel comes tomorrow. Adieu ...
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A
Rating: 4 out of 5
Perfection is not of this world..but you're getting close...
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V
Rating: 4 out of 5
Many thanks for the fast service. Gladly again. LG
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A
Rating: 4 out of 5
All goods except return at own expense
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G
Rating: 4 out of 5
The caps themselves were too deep on my head. My ears were inside the caps instead of outside of them. As intended.
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A
Rating: 3 out of 5
The package did not arrive within 48 hours as announced. I was out of town when it arrived. Fortunately I got it back without any problem when I came back. So 2 stars.
The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
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The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
Response from HEADICT
Hello, Thank you for your order. However, as indicated on the site when selecting delivery methods, it takes 5 to 6 days to send a letter from France to Canada. Kind regards, The Headict team
A
Rating: 4 out of 5
Good quality but a bit expensive
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A
Rating: 4 out of 5
I've been following you for years and thought you were adding stickers or goodies.
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A
Rating: 4 out of 5
Cap received too big (58cm measured for head size but on the site 58-59 so size L so too big. To be clear, you need a 56-57, i.e. size M, when you're a 59. Size chart to be reviewed.
The brand's metal label arrived damaged.
In both cases, it's not my fault, but I still had to pay for the return... The return policy should be reviewed...
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The brand's metal label arrived damaged.
In both cases, it's not my fault, but I still had to pay for the return... The return policy should be reviewed...
Response from HEADICT
Hello and thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to resolve any queries ;-) Kind regards, The Headict team
A
Rating: 4 out of 5
on-time delivery to meet customization requirements
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A
Rating: 4 out of 5
Excellent experience, unfortunately the product did not meet my expectations.
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A
Rating: 4 out of 5
quite satisfied
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A
Rating: 1 out of 5
Poor packaging, expensive returns and misleading photos, I do not recommend this site.
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Response from HEADICT
Thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to give us your feedback and help us understand the problem you've caused us, as the Miki New Era we ordered was a victim of its own success. Sincerely, The Headict team
A
Rating: 4 out of 5
Quality selection with good service and fast delivery.
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A
Rating: 4 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
Very good product quality
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A
Rating: 1 out of 5
Hello, Apparently your carrier lost the package. So I still haven't received it. Apart from the fact that it's a pity because it was a Christmas present for my wife, which I won't have for the evening of the 24th, I'm surprised to receive a satisfaction survey. Yours sincerely, Pierre MARTIN-GRANEL
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Response from HEADICT
Hello, Thank you for your comment. Our customer service will get in touch with you to resolve your order. Kind regards, The Headict team
V
Rating: 3 out of 5
I find it impertinent of you not to enclose a returns bill with the ordered goods. This means that the customer is stuck with the postage costs and pays twice if he returns a hat.
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Response from HEADICT
Hello, thank you for your message. According to our return conditions, the customer bears the return costs. https://www.headict.de/content/7-ruckgabe-und-umtausch Best regards from the Headict team
A
Rating: 3 out of 5
First experience with headict: negative I have just returned the defective product, at my expense I am waiting for headict to follow up ...
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Response from HEADICT
Hello, Thank you for your comment. We apologize for the inconvenience and invite you to contact our customer service via [email protected] so that we can resolve this. Kind regards, The Headict team
A
Rating: 4 out of 5
everything is perfect fast, careful delivery
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A
Rating: 4 out of 5
Capeline advertised as one-size-fits-all, but it isn't. We're crossing our fingers for Christmas that the size is right.
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