Customer reviews of HEADICT

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
5 10,5k 79% 4 2 059 15% 3 373 3% 2 169 1% 1 193 1%

Reviews 1, 3 and 4 stars

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A
Acheteur Vérifié
Rating: 1 out of 5
Almost 2 weeks since I ordered my package and I still haven't received anything... which is supposed to be a Christmas present... I'm not sure if I'll receive it on time or not... very disappointed
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Acheteur Vérifié
Rating: 3 out of 5
Your internet site doesn't work When you click on the basket it doesn't take anything 1 time 2 times 3 times it ends up in the Hat Shop.
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Acheteur Vérifié
Rating: 4 out of 5
Pleasantly surprised, a porck épie is not easy to wear but it is beautiful and conforms to what I expected. One criticism, you lack a lot of size.
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Acheteur Vérifié
Rating: 4 out of 5
First order and very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Few items in large sizes. I had to cancel the order and look elsewhere. That said, the exchange went very well.
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Acheteur Vérifié
Rating: 4 out of 5
I haven't had to deal with customer service yet....
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Acheteur Vérifié
Rating: 3 out of 5
I placed an order for stock merchandise with a substantial discount for Black Freiday. I was charged directly to my credit card. Shortly afterwards, I received an e-mail saying that the main article was no longer available. I asked for the same discount on the chosen article (which was less suitable for me than the original article).
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Acheteur Vérifié
Rating: 3 out of 5
I had made a custom logo on the side of the cap .... Missing on delivery
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Verifizierter Käufer
Rating: 4 out of 5
The customer service is excellent. My inquiry was processed very quickly and my personal request could also be implemented without any problems and at no extra charge. The product is also excellent. Unfortunately, delivery with DPD did not work particularly well. I am still receiving messages saying that my parcel has been deposited in the parcel store. Although the parcel was delivered to me personally...
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms, good quality.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery and product as ordered
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Geverifieerde koper
Rating: 4 out of 5
Wide and distinctive assortment, quality brands. Only slightly longer delivery time but that can be brushed away considering we are tremendously spoiled today. Headict gets a 4/5 from me.
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Acheteur Vérifié
Rating: 4 out of 5
Average quality/price ratio
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Geverifieerde koper
Rating: 4 out of 5
After added loyal customer points with an amount that goes with it my points are gone but I receive no discount.
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A
Acheteur Vérifié
Rating: 4 out of 5
Second time I order from headict I love it
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A
Acheteur Vérifié
Rating: 4 out of 5
As ordered. Perfect delivery
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Acheteur Vérifié
Rating: 4 out of 5
disappointed because the feather adorning the hat was missing
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A
Acheteur Vérifié
Rating: 4 out of 5
Packages in good condition and on time
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A
Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 3 out of 5
I was surprised by the size of the choker I received, I wasn't expecting this type of item at all... May I suggest that you indicate the dimensions of this type of item in your online catalog... Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
It's not the cap I'd selected, nor the color or shape.
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Acheteur Vérifié
Rating: 3 out of 5
a justified change of product type, however it would have been appreciated if this had been indicated before placing a personalized order which is neither exchanged nor reimbursed. Too bad, because up to now it's been perfect.
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Geverifieerde koper
Rating: 4 out of 5
Am very satisfied with the product, only the delivery was not quite perfect. But everything was solved. my rating is an 8
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Acheteur Vérifié
Rating: 4 out of 5
Good site; well-presented articles
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Acheteur Vérifié
Rating: 4 out of 5
The only downside is that you have to pay to return it, otherwise you'll be bored.
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with product and delivery
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Geverifieerde koper
Rating: 3 out of 5
Ordered wrong product and in addition must send back at my own expense with track and trace, so beret of 40 euros cost me 18 euros on shipment and did not get desired product. I am still waiting my costs 40 euro refunded to my bank account
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Acheteur Vérifié
Rating: 4 out of 5
Compliant cap and quality engraving. Delivery on time.
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Acheteur Vérifié
Rating: 1 out of 5
I put 1 star because I could not not check anything but my opinion is "0" everywhere I placed order the 26.11 I have no order tracking, and especially I still have not received anything. I am very disappointed because to collect the money its never a problem.
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] to clarify and resolve the situation. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Aren't you able to provide the necessary information for customs clearance?
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Response from HEADICT
Thank you for your order. As a Swiss resident, you are subject to customs duties and VAT. The necessary documents (CN23 form) are glued to the package and customs clearance may take up to 10 days beyond our control. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Big delay in delivery but colissimo's fault
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Acheteur Vérifié
Rating: 4 out of 5
I've already ordered several hats on HEADICT, but I have a comment on the sizes of some of them, in particular this Stetson hat in size 56/57 that I've just bought. It was delivered to me in 57 M and fits a little tight on my head, so it's a bit of a shame...because I'm a normal 57 and I prefer to be offered a specific size rather than between two sizes.
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Acheteur Vérifié
Rating: 3 out of 5
Pay for the return pfffff and be forced to print a voucher when it is so simple to send us an invoice with a note for the return.
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Verifizierter Käufer
Rating: 4 out of 5
Mega
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Geverifieerde koper
Rating: 4 out of 5
Do think the caps could be packed more protectively
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Acheteur Vérifié
Rating: 4 out of 5
Top product
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Acheteur Vérifié
Rating: 4 out of 5
Very good workmanship, very high quality
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Acheteur Vérifié
Rating: 3 out of 5
Can't see our logo on the site properly. Received my hat quickly but can't see the logo at all. Very disappointed with my purchase
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Verifizierter Käufer
Rating: 3 out of 5
After ordering it took quite a long time until delivery Ca 14 days.
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Response from HEADICT
Hello, you have ordered a personalized snapback, as stated on our site it takes 7-10 days as we need time for personalization. Best regards from the Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
I just find the manufacturing time a little long (10 days between order and receipt for 1 cap) but otherwise great product.
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