Customer reviews of HEADICT

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/08/2018 à 12h18

Happy

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/08/2018 à 07h03

Excellent, I'm delighted, I recommend it. All I need is some advice on personal headwear care. Thank you for this delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/08/2018 à 08h05

Thank you for the quality and originality of your products.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/08/2018 à 00h05

magnificent hat, my husband is very happy. Thank you ;-)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/08/2018 à 14h25

well

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/08/2018 à 08h44

Very good service, easy to use (for the cap customization tool), fast delivery even if the delivery times are not clearly stated.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/08/2018 à 18h11

The hats are exactly what we expected. Delivery a little long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/08/2018 à 17h43

good quality

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/08/2018 à 10h34

Problem with Collissimo delivery with a closed collection point.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/08/2018 à 20h32

Satisfied with my order.corresponds well to my expectations.Fast delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/08/2018 à 15h28

Fast delivery, good quality.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/07/2018 à 05h34

I just thought that the cannotier would be a little rounder, but I'm very satisfied with the merchandise, the shipment is careful, I haven't had time to use the hats yet, but it all seems very promising. I've evaluated the customer service, but I haven't had any particular difficulty, so I can't really evaluate this service, since I haven't had to contact her.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/07/2018 à 09h15

Received quickly and the product is great, nothing to say excellent

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/07/2018 à 06h41

The embroidery isn't as beautiful as I expected... it's a mess... too bad.

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Response from HEADICT Published on 26/07/2018

Hello, Thank you for your comment. If you are unhappy with your order, please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/07/2018 à 18h57

perfect

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/07/2018 à 09h54

Everything went as planned, delivery time and quality of the items ordered.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/07/2018 à 09h10

Glue mark on a hat too bad otherwise everything was great

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Response from HEADICT Published on 25/07/2018

Hello, thank you for your comment. It is possible that the hat was overlooked during order preparation and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team

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Geverifieerde koper

Rating: 4 out of 5

Published on 23/07/2018 à 17h58

The first order. Fast and without error

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/07/2018 à 11h27

I'm a big hat enthusiast. Usually, I always buy in stores; but I found this site online and tried to buy a hat online for the first time (not for the rest). Nothing to say: fast, impeccable delivery. Just one small downside: hats need to be tried on, and mine is a little too big. Well, too bad :-(

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Response from HEADICT Published on 24/07/2018

Thank you for your order. If you wish, we can send you cork strips free of charge to adjust the size of your hat. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team

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Verifizierter Käufer

Rating: 4 out of 5

Published on 22/07/2018 à 06h14

Unfortunately, the specified hat box was not included.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/07/2018 à 14h34

customization time a little long, but otherwise low

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/07/2018 à 12h59

nice products

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Acheteur Vérifié

Rating: 3 out of 5

Published on 20/07/2018 à 06h59

Perfect site but delivery with TNT group just horrible

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Response from HEADICT Published on 23/07/2018

Hello, We have contacted TNT and they did not respect the planned service, we apologize for the inconvenience. We have refunded the delivery costs. Sincerely, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/07/2018 à 16h02

I recommend this site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/07/2018 à 11h38

well

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Acheteur Vérifié

Rating: 3 out of 5

Published on 19/07/2018 à 10h47

Despite a choice of 24-hour express home delivery (and therefore a higher price), I received the parcel more than 48 hours later, which I had to collect from a relay point because the deliveryman was too lazy to come to my house and explain why I wasn't there, even though there were 4 of us at home at the time indicated. Apart from that, great product as usual.

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Response from HEADICT Published on 23/07/2018

Hello, Thank you for your comment. As indicated in our email exchange, we have proceeded to reimburse the shipping costs and apologize for the inconvenience. Sincerely, The Headict team

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/07/2018 à 08h00

Null and void to be avoided at all costs

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Response from HEADICT Published on 23/07/2018

Hello, Your package was returned to us due to a postal service error and following your instructions we have proceeded to refund your order. Sincerely, The Headict team

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Verifizierter Käufer

Rating: 4 out of 5

Published on 18/07/2018 à 08h40

Fast delivery, beautiful hat.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 18/07/2018 à 08h16

Unfortunately, the delivery has not yet arrived, although the specified delivery date has long since passed.

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Response from HEADICT Published on 20/07/2018

Hello, as stated on our site, personalization takes 10-14 days. Your order arrived on 03.07.18 and was shipped on 17.07.18. The delivery took place on 19.07.18. Best regards from the Headict team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/07/2018 à 08h08

Fast delivery. Good quality products.
Product return at buyer's expense. Manual return procedure, no online tracking.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/07/2018 à 09h01

The items are of excellent quality, but if you are not satisfied with part of your order, you can return it for a refund, which is a great plus. Overall, I'm satisfied and would probably buy from you again. Thank you for your professionalism.

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Geverifieerde koper

Rating: 4 out of 5

Published on 17/07/2018 à 08h50

Very helpful when the mail order company lost my package. Friendly, fast and excellent service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/07/2018 à 08h13

Delivery as expected and product well packaged.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/07/2018 à 09h29

Cayler&sons used to supply its products in a "box", that was classy, now it's not..... Too bad. Information about returned products leaves much to be desired .....forcely there is none.

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Response from HEADICT Published on 23/07/2018

Hello sir, Thank you for your comment. Cayler no longer supplies boxes with their logo, however, a tab dedicated to exchanges and returns is available on your space and at the bottom of each page of the site. Sincerely, The Headict team

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Acheteur Vérifié

Rating: 3 out of 5

Published on 14/07/2018 à 11h36

I like the product. Delivery problem but due to Tour de France

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Acheteur Vérifié

Rating: 3 out of 5

Published on 14/07/2018 à 08h30

I had to redo the delivery method 2 times because the delivery drivers either don't call or ask me to leave my house and find them in their "badly parked" spot, they tell me. Or they don't take the time to call a 2nd time, they've already left. What's more, I don't understand why they call because I'm the one making the appointment, so I'm at home. Du coup point relais. Abused

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Response from HEADICT Published on 23/07/2018

Hello, thank you for your order. The delivery person who contacted you probably has to deliver a parcel from another site, the Colissimo parcels from us are delivered by your usual letter carrier and yours was indeed dropped off at a relay point as requested on 09/07. Sincerely, The Headict team

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Geverifieerde koper

Rating: 4 out of 5

Published on 14/07/2018 à 08h11

I found the hat here that was sold out everywhere. Top

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/07/2018 à 11h48

Nickel

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Verifizierter Käufer

Rating: 1 out of 5

Published on 09/07/2018 à 18h49

I have not received the goods to date. They are not answering my e-mails. How can I get my money back? Or can I still expect a delivery at some point?

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Response from HEADICT Published on 10/07/2018

Hello, the goods were shipped on 29.06.18 and are still at customs in Switzerland. Customs can hold parcels for delivery outside the EU. We have no influence on this. Your email yesterday was answered immediately. Best regards from the Headict team

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Verifizierter Käufer

Rating: 1 out of 5

Published on 08/07/2018 à 09h07

Very bad delivery never arrived please get my money back

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Response from HEADICT Published on 09/07/2018

Hello, your parcel was sent on the day of the order on 27.06.2918 and DPD has already tried to deliver it twice and unfortunately could not find you. Please contact customer service so that we can resolve the matter as quickly as possible. Best regards from the Headict team.