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A
Rating: 4 out of 5
Large selection. No delivery problems and product conforms.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
Hello, I've just received my order (correct exchange) except that where I'm not happy is that in your sales description it says "hat delivered in its Stetson box" ..... still nothing, just a circle of cardboard. When I asked for an exchange, I told you about it, but your customer service didn't take it into account, but I did. I don't think I can recommend you.
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Response from HEADICT
Hello, thank you for your comment. Stetson is indeed out of stock of boxes and they will not be able to restock before the end of the summer. We apologize for the inconvenience. Sincerely, The Headict team
A
Rating: 4 out of 5
Fast delivery, original, high-quality caps and top-notch customer service. What else?
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A
Rating: 4 out of 5
Very nice product, but a little disappointed by the size (too big because snapback and I'm a woman). Maybe we should warn people about sizes. You'd expect one size to fit a woman, but not really...
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A
Rating: 4 out of 5
Unfortunately, the cost of customs clearance was not specified...
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Response from HEADICT
Hello, thank you for your order. For shipments outside the EU (such as Switzerland), packages are subject to customs duties and VAT and must be declared to the customs authorities. Best regards, The Headict team
A
Rating: 3 out of 5
I ordered 2 caps and only received one.
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Response from HEADICT
Hello, Thank you for your order. We were indeed waiting for restocking. Your cap was shipped yesterday and should arrive within 48 hours. Sincerely, The Headict team
A
Rating: 4 out of 5
Top
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A
Rating: 4 out of 5
I received my cap (which is exactly what I ordered) perfectly protected in the parcel, but a little late.
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G
Rating: 4 out of 5
the caps have long since been returned because they did not fit(have not yet been refunded the money, hence the low service rating
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A
Rating: 4 out of 5
Super site only reproach the lack of availability of the sizes because when the hat is too small or too large one never has the.possinilite to exchange it is necessary a credit note to order another modem too bad
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G
Rating: 3 out of 5
Unfortunately, I have not yet received the order. Due to an error by DPD, the order on the day of delivery was sent back to the sender. DPD has done nothing to resolve this. I had to arrange it myself with the supplier Fortunately, the contact with you guys was very pleasant, and my order was sent again. unfortunately, I do not have it in time.
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G
Rating: 4 out of 5
Delivery tracking and product on order No complaints
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A
Rating: 1 out of 5
I haven't received my order ( lost or stolen) It's been a week now and I still haven't been reimbursed... And there's been no reply to my e-mail about the inquiry with the postal services. I'm waiting to receive a sworn statement certifying that I didn't receive the parcel.
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Response from HEADICT
Hello, thank you for your comment. As agreed, we came back to you at the end of the survey and responded to your request. Sincerely, The Headict team
A
Rating: 4 out of 5
The color of my beret is beautiful and lasts after washing.
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V
Rating: 4 out of 5
Hello, I have ordered twice so far and last time everything was great, unfortunately not this time. The package arrived clearly damaged. Dented, partly open box. Fortunately the goods were undamaged.
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A
Rating: 4 out of 5
good but more description of items would be a plus. EXAMPLE: length of visors for caps. Free returns would also be appreciated in case you don't like the product.
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Response from HEADICT
Hello, Thank you for your comment. Please note that in the case of an exchange, the customer is responsible for return shipping costs, but the second shipment is free of charge. Sincerely, The Headict team
A
Rating: 4 out of 5
the lead time is still too long for customization
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Response from HEADICT
Hello, thank you for your comment. As announced on the site, 7 to 10 days are necessary for the personalization, preparation of order and forwarding of a product and this in spite of the periods of strong requests or festivals. We value our custo 100% made in France in our workshop. Sincerely, The Headict team
G
Rating: 4 out of 5
neat and fast well done
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G
Rating: 1 out of 5
I have not yet received my order. It was supposed to be delivered last Friday 8-6 in the afternoon but I haven't seen anything. Also no message seen from letter carrier oid. Can you please contact me 0646325676. Kind regards m.geers
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service at [email protected] Kind regards, The Headict team
A
Rating: 4 out of 5
The design of my personalized cap is a bit messy, but I'm proud to finally have it in my hands. The second cap, representing Mount Niseko, is really cool.
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
RAS
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A
Rating: 4 out of 5
Product conforms to the description on the website. Simple and efficient order tracking. I particularly appreciated the protective bag offered with the cap.
I recommend Headict
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I recommend Headict
A
Rating: 4 out of 5
Hello, are you charging me 32 for a product with a 30 manufacturer's label?
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A
Rating: 3 out of 5
I never received my parcel at the address indicated (in Ireland) so I had to deal with customer service in order to return it to my address in France. Fortunately, customer service is excellent.
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A
Rating: 1 out of 5
Ordered on June 3rd. Still not received. The status of the package has not changed for 9 days.
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Response from HEADICT
Hello, Thank you for your comment. Our customer service team will get back to you today to determine the status of your parcel. Sincerely, The Headict team
A
Rating: 4 out of 5
Products delivered on time, satisfied with the order as expected
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A
Rating: 4 out of 5
Delivery time as advertised. I ordered 3 caps, 2 of which I intend to give as gifts, and I'm a little disappointed that I didn't get 3 sliding pockets. The caps are of good quality and the embroidery is very well done. Pay attention to the embroidery on the side when simulating, the difference between MAJ and MIN is well done when edging.
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A
Rating: 4 out of 5
No unpleasant surprises when you open the package. Now we're waiting for Father's Day to find out if he'll like it.
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V
Rating: 4 out of 5
....Only the homepage is a bit difficult to handle.
But if you have a lot of time it works
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But if you have a lot of time it works
A
Rating: 3 out of 5
logo stitching added not well finished
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Response from HEADICT
Hello, thank you for your comment. It is possible that the cap went through our quality control during preparation. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
G
Rating: 3 out of 5
Plenty of choice and reasonably fast delivery. Unfortunately, my product was not to my liking. However, ridiculously expensive return shipping costs. This could/should be accommodated.
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A
Rating: 3 out of 5
following an error on the size of my hats at the time of my order I returned the products the next day but the treatment took more than 15 days.
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Response from HEADICT
Hello sir, As we informed you by telephone, your parcel arrived at our premises on June 25th and was processed on June 1st, one week later, due to a necessary vacation in our processing department. Sincerely, The Headict team
A
Rating: 4 out of 5
Impeccable Very pretty cape
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A
Rating: 4 out of 5
Not enough choice of fitted 59 fifty new era caps and colors.
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A
Rating: 4 out of 5
Due to a sorting error, I received my parcel 5 days too late.
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A
Rating: 4 out of 5
Hello Headict.com team, I am delighted with my order on your site, the product I ordered and the customer relationship I had with your team.
However, the TNT delivery in 24h is deplorable. No information or follow-up from them. You told me the relay point in question (on the other side of my house), and my parcel wasn't there, but in another relay point...
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However, the TNT delivery in 24h is deplorable. No information or follow-up from them. You told me the relay point in question (on the other side of my house), and my parcel wasn't there, but in another relay point...
Response from HEADICT
Hello, Thank you for your comment. We would like to apologize for the service provided by the carrier. The shipping costs have of course been refunded. Sincerely, The Headict team
A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Very good overall, I would have liked the black lines of the logo to be more pronounced and it would also be nice to be able to do an embroidery and a logo on the same cap for the panel 5.
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