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A
Rating: 4 out of 5
product delivered on time and compliant.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I'm pleased
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A
Rating: 4 out of 5
Always a little light and stingy on the information concerning the sizes or the measurement of the products as well as the nature of the fabric, sometimes
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A
Rating: 4 out of 5
Relatively fast delivery, compliant products.
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A
Rating: 4 out of 5
Nothing to complain about, easy to order, fast delivery.
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A
Rating: 3 out of 5
Delivered one day late.
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Response from HEADICT
Hello, Thank you for your comment. However, Colissimo deliveries are always announced "from". Only TNT deliveries are guaranteed 24 hours. Sincerely, The Headict team
V
Rating: 4 out of 5
Again and again
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A
Rating: 4 out of 5
Ras
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A
Rating: 1 out of 5
I was not delivered as you chose to use colissimo and the delivery person obviously decided to return it to sender. I'm waiting for your responsiveness so that I can finally receive my parcel.
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Response from HEADICT
As your address was incomplete, it was not possible to deliver the parcel. That's why our customer service department went directly to the address you gave us to check that it was impossible to get to the residence. You were able to collect your parcel from our premises 48 hours ago, and the postage costs were reimbursed.
A
Rating: 4 out of 5
The delivery was perfect, even if the postage is a bit expensive, especially if you only buy one item. Otherwise, I have no complaints about the merchandise, but concerning the site, I would have greatly appreciated it if the material (cotton, polyester, wool...) had been indicated in the presentation of the textile products. Sincerely
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A
Rating: 4 out of 5
Top
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A
Rating: 4 out of 5
thank you
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G
Rating: 4 out of 5
One hat was slightly damaged on the top. I did not complain for reason they were cheap. would like to see a wider range of the Herman brand success
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A
Rating: 3 out of 5
It's difficult to comment on a product that hasn't yet been received...
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Response from HEADICT
Thank you for your order. Your parcel has been shipped, but it is common for deliveries to Switzerland (outside the EU) to be held in customs for 24 to 72 hours. Sincerely, The Headict team
A
Rating: 3 out of 5
Hello , deplorable delivery service Invoiced at home and forced to pick it up at a relay point ... . Too bad
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Response from HEADICT
Hello, Thank you for your feedback. We have contacted TNT and they have confirmed that you were absent during the initial delivery. As the parcel is delivered against signature, it is left at a relay point if the recipient is absent. Sincerely, The Headict team
A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
Expensive delivery price
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A
Rating: 4 out of 5
My only regret is that 2 caps are stacked in a small cardboard box, resulting in inevitable distortion.
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A
Rating: 4 out of 5
Product corresponds well to the order. Clear and intuitive website. Delivery OK.
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A
Rating: 4 out of 5
Perfect product thank you only downside express delivery ... I had to pick up the package on the platform because the driver did not deliver as expected ...
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Response from HEADICT
Thank you for your order. We have contacted the carrier TNT and it did not respect the service provided, we apologize. The delivery costs have been reimbursed. Sincerely, The Headict team
A
Rating: 3 out of 5
Hello, I give a bad mark for the delivery because the package arrived very damaged and shows the goods. The strapping is very loose. Perhaps an attempted theft. Fortunately, the beret was inside. Sincerely
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Response from HEADICT
Hello, Thank you for your comment. It is indeed possible that your package was damaged in transit. We have informed the postal service. Sincerely, The Headict team
A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
error in the order, one hat out of 3 items ordered does not correspond to the model ordered nor the size is right, I have written my dissatisfaction and I am waiting for a reply
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A
Rating: 4 out of 5
nice product, looks quality
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A
Rating: 4 out of 5
Very good Responsive customer service and very fast delivery
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A
Rating: 4 out of 5
When I got home at the end of the day I found the parcel in front of my door, and when I checked the tracking link I saw that it had been delivered at the beginning of the day when it could have been given to me at the post office, and left a message or sent a notification by text message, it could have been stolen. thank you for reviewing this.
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A
Rating: 4 out of 5
Very good product; fast shipping; however, not many sizes available.
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G
Rating: 4 out of 5
Lots of choice and beautiful caps, shipping time was 5 days
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A
Rating: 4 out of 5
The hat had a small, but impossible-to-remove black stain when unpacked.
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Response from HEADICT
Hello, We apologize for the inconvenience. Please contact our customer service department at [email protected] Sincerely, The Headict team
A
Rating: 3 out of 5
the parcel in the letterbox was opened, the product was inside but I don't know if there was anything else like an invoice or an advert.
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Response from HEADICT
Hello, Your parcel should not have been damaged and we apologize for this. The postal services have been informed and you have of course been reimbursed for the postage costs. We would also like to inform you that no advertising or invoices were included in the parcel, as these documents are only sent by e-mail. Sincerely, The Headict team
A
Rating: 4 out of 5
Top quality Thank you
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A
Rating: 3 out of 5
cap ordered on April 17, received on May 4. This is not serious, the delivery time announced on the site for this type of order was 4/5 days.
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Response from HEADICT
Hello, Thank you for your feedback. As indicated on the site, personalized products require 7 to 10 days for delivery. However, it is true that the postal services were delayed before delivery and we apologize for this. We have, of course, refunded your postage costs. Sincerely, The Headict team
V
Rating: 4 out of 5
Everything perfect, except for: the lettering on the side of all caps is crooked (runs upwards towards the front) I didn't have the green area on the snapbacks (underside of the roof) on my wish list. Maybe future labeling in the configurator.
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Response from HEADICT
Hello, thank you for your comment. Regarding the lettering, you are welcome to contact our customer service at [email protected]. Some caps have a visor with a green underside, this information can be found in the product description. Best regards from the Headict team.
A
Rating: 4 out of 5
I'm not going to comment on every order good product delivered as expected no problemo here's my opinion keep it well because it's boring to repeat over and over again
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Response from HEADICT
Hello, Trusted Shop is an independent rating service for the site and the order. Your review provides a rating from 0 to 5, which ranks the site according to a trust index. Your opinion is also visible on the site anonymously. Sincerely, The Headict team
A
Rating: 4 out of 5
Postage paid for delivery and in addition for exchanges. A real shame.
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A
Rating: 4 out of 5
well packaged and protected goods, nice hat
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A
Rating: 4 out of 5
It's good work.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 1 out of 5
I never received my parcel, I sent an email to report this and never received a reply.
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Response from HEADICT
Hello, Your e-mail was sent last Friday evening and we are unable to reply until Monday, as our offices are closed. We have contacted the postal services and they have confirmed delivery. However, an investigation has been opened to determine the position of your cap. We will get back to you as soon as possible. Sincerely, The Headict team
A
Rating: 3 out of 5
Very disappointed, I wanted a text in Japanese, on the home page it appeared "????". But on the order form my text was in Japanese, so I didn't worry about it. I called the after-sales service, but unfortunately they can't do anything with the visual. Very disappointed, especially for the price paid.
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Response from HEADICT
Hello, We can confirm that some typographies do not include certain characters or numbers, and it is of course the visual of the personalization module that prevails. Sincerely, The Headict team
Account suspended
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