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G
Rating: 4 out of 5
Delivery took a little too long - had hoped for next day
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Everything was very good, satisfactory and fast. Unfortunately, however, I would not order again as I have to pay the return costs myself. These are quite high in the case of a hat and the chance that it will be returned is quite high, as these are size-fitting items. In my case, unfortunately, the item doesn't fit at all.
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Response from HEADICT
Hello, we cover the shipping costs from 75. The customer bears the return costs. In the event of an exchange, we will cover the costs for the exchange. Best regards from the Headict team.
A
Rating: 4 out of 5
Fast delivery, satisfied Thanks Headict.com
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G
Rating: 4 out of 5
Order went fine, everything delivered within expected time and kept informed from shipping to delivery.Fine
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A
Rating: 4 out of 5
Very good quality
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A
Rating: 3 out of 5
The color of the hat ordered does not match the color shown on the website.
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Response from HEADICT
Hello, In case of error on our part, we invite you to contact our customer service via [email protected] and apologize for the inconvenience. Sincerely, The Headict team
V
Rating: 4 out of 5
Fast, safe delivery. Unfortunately, the goods were dirty. Customer service asked for an immediate refund of the purchase price as a gesture of goodwill, as a replacement delivery was not possible. I am satisfied so far.
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G
Rating: 4 out of 5
The cardboard box the cap was shipped in was partially broken. And there was a white strap (tie-rip)missing around the box. Product itself was whole.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
very good value for money
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A
Rating: 4 out of 5
Good product, good quality and efficient delivery I don't know how to rate customer service because I haven't needed to use it Top
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A
Rating: 3 out of 5
I sent an email the same day or the day after the order for a small change. I'm still waiting for a reply ...
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Response from HEADICT
Hello, Thank you for your order. We took your e-mail into account and replied on 28/02 at 10:58 am. This one may have gone to SPAMS? Sincerely, The Headict team
A
Rating: 4 out of 5
No worries, a quality product and fast delivery.
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A
Rating: 4 out of 5
Satisfactory first experience
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G
Rating: 4 out of 5
An 8 because unfortunately it is not delivered the next day.
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A
Rating: 3 out of 5
difficult to know the right size since the choice goes by 2 sizes (example l 58/59 xl60 /61) knowing that the return is paying. these two points are thus to be improved; Cordially,
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A
Rating: 4 out of 5
I wasn't expecting the little bag that goes with it, thank you.
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G
Rating: 1 out of 5
We ordered a cap on Feb. 9 and it has still not arrived (March 1). The address on the package was incorrect whereupon we provided our address again (on Feb. 20). Then instead of our address, my husband's name was taken as the street name. The cap was then returned to France. Yesterday we received the message that it is on its way again. Hopefully it will arrive
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A
Rating: 4 out of 5
Beautifully made hat corresponding to our expectations and the description on the site. Chronopost delivered to the relay point 1 day after indicating that delivery had been made.
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A
Rating: 4 out of 5
No size choice for a women's cap, too bad I had to send it back as it was too small.
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A
Rating: 4 out of 5
No complaints
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A
Rating: 4 out of 5
No worries...still a bit more than 40 aine euros for a trucker, a bit too much. But nice product.
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A
Rating: 4 out of 5
Fast delivery. Choice and quality. Just disappointed with the packaging because on the site we see a box of the brand of the cap which makes a nice gift and in the end received in a banal headict bag. An average gift.
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Response from HEADICT
Hello, Thank you for your comment. Cayler & Sons are indeed out of stock of cardboard boxes. We apologize for the inconvenience. Sincerely, The Headict team
G
Rating: 3 out of 5
delivery last Thursday, ordered the Friday before, track and tracing does not/barely works.
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A
Rating: 4 out of 5
Top quality product but I ended up with a completely crushed parcel.
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A
Rating: 4 out of 5
Hello I ordered CGXTQQRPZ the 05.02.2018 a beret 504wool red, unfortunately for me the item was too big, I made the request to exchange no problem but it cost me 8.65 return shipping plus 10 because the purchase was more expensive. The beret cost me in the end 63.15 too expensive for me.Pensez not pay the return shipping.
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A
Rating: 3 out of 5
Delivery announced for Feb 14. The deliveryman claims to have given the parcel to the janitor of my building against signature on Feb 15 when the lodge was closed...following my call the deliveryman launched an inquiry...my parcel was finally delivered on Feb 17 without further information or apology.
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Response from HEADICT
Hello, Thank you for your comment. We have contacted the postal services to pass on the information. However, the shipping method chosen (Colissimo) announces a delivery date "from". This does not guarantee a delivery date. Sincerely, The Headict team
A
Rating: 4 out of 5
I was very worried when the parcel arrived, because it was damaged and open, and the items were easy to reach and steal. Perhaps the absence of a "serflex"-style tie explains this condition? Fortunately, the entire order is intact, and the items meet our expectations and descriptions.
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Response from HEADICT
Thank you for your feedback. It's possible that your parcel was checked during transit as we take great care in packaging our products before dispatch and they are indeed strapped. Sincerely, The Headict team
A
Rating: 4 out of 5
Hat too small.
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A
Rating: 4 out of 5
very well
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G
Rating: 4 out of 5
Too bad it's not ordered today delivered tomorrow. The track and trace is also unclear. BUT the hat itself is really beautifully made. Good materials. Perfect size. Kudos
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V
Rating: 4 out of 5
The beret I bought from Laulhere is characterized by design quality with the best functionality.
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A
Rating: 4 out of 5
Good buying experience
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A
Rating: 4 out of 5
Very happy with your service and products, delivery ahead of schedule, what more could you ask for? Just perfect for Valentine's Day I'll be back to order from you with pleasure.
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A
Rating: 4 out of 5
Delivery doesn't just depend on Headict. The parcel was delivered 48 hours late after "a sorting error". This is a great pity for a colissimo, especially as the order had been programmed according to the delivery time. The order was for hats for my sister, who was leaving for the mountains on Saturday 10/02. The hats arrived after her departure.
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A
Rating: 4 out of 5
Having never dealt with customer service before, I can't comment on it.
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G
Rating: 4 out of 5
The cap meets the quality expectation however I find the embroidery (mainly the letter O) not 100 finished as expected .
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A
Rating: 4 out of 5
Everything is perfect, the merchandise, the customer service...Just the delivery was late in coming. The deadlines were not met. However, as we had the snow episode in Ile de France, I can understand that it took longer.
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V
Rating: 4 out of 5
Nice job
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A
Rating: 4 out of 5
Very good overall.
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