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Rating: 4 out of 5
Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
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Improve cap size
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I've ordered from them before. The delivery times are usually a bit longer than with other mail order companies. I have had a complaint about every 2nd order, but they have dealt with it (usually embroidery errors with Individua Cape)
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Fast delivery Bravo
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very nice hat, received on time
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Product received corresponds to request, fast delivery
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Fast delivery. No problems
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
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Rating: 1 out of 5
Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
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Rating: 1 out of 5
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
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Rating: 4 out of 5
I customize caps and bonnets for the whole family only on this great site. Delays are sometimes long but we understand why
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Rating: 1 out of 5
The site is inoperable, impossible to connect. Looks like a fake
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Response from HEADICT
Hello, you placed an order with us on 15/05, your hat was shipped on 16/05 and delivered by Chronopost on 20/05. If you are unable to connect to your account, you can do a "forgotten password" (we invite you to look in your spam if you do not receive the link reconnection) Otherwise, do not hesitate to return to our customer service by mail or phone (
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Rating: 1 out of 5
Part does not conform to the customization requested
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Response from HEADICT
Hello, We're sorry to hear that the product you ordered did not meet your expectations. We try to offer our customers a very wide choice of customizations. The personalization corresponds to the order you placed with us. You have made a request in addition to your order which is outside the scope of the customizations offered by our site and which therefore
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Rating: 1 out of 5
The writing required is not straight and aligned, or even centered. The cap faded in less than a week. The fastening system forms an unsightly overlay. Hardly ever worn...
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Response from HEADICT
Hello, We try to offer our customers quality products and service. Nevertheless, there may be a few mistakes from time to time and we are here to take responsibility for them. I see that you haven't reported the problem to our customer service department. I invite you to do so in order to correct it. Have a nice day. The Headict team
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Rating: 1 out of 5
Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
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Rating: 1 out of 5
Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
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Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
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Rating: 1 out of 5
No response to my mail to change a cap (too small)
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Response from HEADICT
Hello, Thank you for your interest. We process emails daily and are committed to responding to all requests as soon as possible. For information, please visit the following email address: [email protected] I wish you a pleasant day. Best regards Swan
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Returns are not free
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Rating: 3 out of 5
More precise sizing. Returns available.
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Rating: 3 out of 5
No return possible. Head size imprecise (between 55 and 56 or 57cm).
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Rating: 1 out of 5
Order has not yet been delivered and to date no money has been refunded.
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Response from HEADICT
Hello, For all refund requests please write to the following address. [email protected] I remain available for any information and I wish you a pleasant day. Best regards Swan
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Rating: 4 out of 5
tkudorp iooM
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Rating: 1 out of 5
I ordered and paid for a cap 21/11 but still nothing. Only 3x a message that there is a delay after I sent an email. Too bad.
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Response from HEADICT
Hello, You can contact our customer service. We only registered one order from you on 27/06 and it was shipped on 28/06. Have a nice day. Headict team
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Account suspended
Cette attestation de confiance n'est plus disponible.