Following a model error, it was not possible for me to see the final order, customer service was not helpful.
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Response from HEADICT
As indicated in our conversation, in the customization module you can select the front, side and back view of your cap. As soon as you add it to your basket, a visual with a description is displayed, followed by the one in your basket. You therefore have three opportunities to check your personalization before purchasing. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The second NY cap ordered is a fake, a countermark ;((((((
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Response from HEADICT
Hello, Thank you for your order. Please be aware that the resale of counterfeits is illegal and that the caps received are both New Era. Please do not hesitate to contact our customer service via [email protected] for any further information. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I paid for delivery to my home address and did not receive the parcel. I had to collect it from the post office.
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A
Acheteur Vérifié
Rating: 1 out of 5
I never received the coli, I made a request without success, I reordered maybe on the new order I would have a chance to evaluate the product.
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Response from HEADICT
Hello, Thank you for your new order. After your return on 21/08, our customer service immediately refunded your first order and arranged for the second to be dispatched as soon as possible. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I would have appreciated it if you had specified that a potential customs tax would be levied for deliveries in Switzerland. On your website, you seem to deliver to Switzerland without any problems, but you don't mention this issue. This customs tax is not insignificant, it's about 1/3 or 1/2 of the order price, so you really need to make your customers aware of this.
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Response from HEADICT
Hello, thank you for your comment. However, any purchase made outside the E.U. to an E.U. country is subject to this tax. For example, this will apply to all your purchases made in France from Switzerland. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
It's a pity not to be able to choose the exact size of the product ordered. Re-shipping costs as well as postage costs are not refunded when returning an item, it's a pity; I don't think I'll be coming back to your site one day.
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A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my order. The delivery service is catastrophic, I am very disappointed.
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Response from HEADICT
Hello, Thank you for your order. The relay point selected for delivery is closed for summer vacations (see your tracking link), you will be informed of the availability of your package in a new point nearest you. We thank you for your understanding and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Plus shipping costs
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G
Geverifieerde koper
Rating: 1 out of 5
Personalized cap ordered with own logo. This was very poorly digitally redrawn. Poorly finished. Had to wait a long time. Not satisfied with the cap for that money it should be much better.
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V
Verifizierter Käufer
Rating: 1 out of 5
Delivery time was ok, but the wrong cap was delivered. Goods paid for when ordering, so the retailer had all the guarantees. Nevertheless, delayed return shipment, as I should have proven the wrong delivery by photo (?) - The burden of proof lies with the retailer Instead of regret, however, mistrust towards the buyer. Still waiting for replacement delivery - the process is dragging on like chewing gum. Weak.
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Response from HEADICT
Hello, we only asked for a photo of the incorrectly delivered product by e-mail so that we could arrange a replacement delivery. Unfortunately, you were not prepared to do this, which is why we were unable to act so quickly. As soon as we receive the return delivery, we will arrange the replacement delivery. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The TNT carrier claims to have been there, even though we haven't left our home. As a result, I had to collect the parcel from a remote and squalid location. This is not the first time that this carrier has deceived me even though the home delivery service has been paid for. The response from their customer service is infuriating. This is my last order to Headict in protest.
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Response from HEADICT
Hello, We have noted that the TNT carrier did not provide a service and we apologize for this. We have of course reimbursed your shipping costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Perfect site but delivery with TNT group just horrible
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Response from HEADICT
Hello, We have contacted TNT and they did not respect the planned service, we apologize for the inconvenience. We have refunded the delivery costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Despite a choice of 24-hour express home delivery (and therefore a higher price), I received the parcel more than 48 hours later, which I had to collect from a relay point because the deliveryman was too lazy to come to my house and explain why I wasn't there, even though there were 4 of us at home at the time indicated. Apart from that, great product as usual.
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Response from HEADICT
Hello, Thank you for your comment. As indicated in our email exchange, we have proceeded to reimburse the shipping costs and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Null and void to be avoided at all costs
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Response from HEADICT
Hello, Your package was returned to us due to a postal service error and following your instructions we have proceeded to refund your order. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, the delivery has not yet arrived, although the specified delivery date has long since passed.
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Response from HEADICT
Hello, as stated on our site, personalization takes 10-14 days. Your order arrived on 03.07.18 and was shipped on 17.07.18. The delivery took place on 19.07.18. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
I like the product. Delivery problem but due to Tour de France
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A
Acheteur Vérifié
Rating: 3 out of 5
I had to redo the delivery method 2 times because the delivery drivers either don't call or ask me to leave my house and find them in their "badly parked" spot, they tell me. Or they don't take the time to call a 2nd time, they've already left. What's more, I don't understand why they call because I'm the one making the appointment, so I'm at home. Du coup point relais. Abused
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Response from HEADICT
Hello, thank you for your order. The delivery person who contacted you probably has to deliver a parcel from another site, the Colissimo parcels from us are delivered by your usual letter carrier and yours was indeed dropped off at a relay point as requested on 09/07. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
I have not received the goods to date. They are not answering my e-mails. How can I get my money back? Or can I still expect a delivery at some point?
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Response from HEADICT
Hello, the goods were shipped on 29.06.18 and are still at customs in Switzerland. Customs can hold parcels for delivery outside the EU. We have no influence on this. Your email yesterday was answered immediately. Best regards from the Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
Very bad delivery never arrived please get my money back
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Response from HEADICT
Hello, your parcel was sent on the day of the order on 27.06.2918 and DPD has already tried to deliver it twice and unfortunately could not find you. Please contact customer service so that we can resolve the matter as quickly as possible. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I've just received my order (correct exchange) except that where I'm not happy is that in your sales description it says "hat delivered in its Stetson box" ..... still nothing, just a circle of cardboard. When I asked for an exchange, I told you about it, but your customer service didn't take it into account, but I did. I don't think I can recommend you.
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Response from HEADICT
Hello, thank you for your comment. Stetson is indeed out of stock of boxes and they will not be able to restock before the end of the summer. We apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered 2 caps and only received one.
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Response from HEADICT
Hello, Thank you for your order. We were indeed waiting for restocking. Your cap was shipped yesterday and should arrive within 48 hours. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Unfortunately, I have not yet received the order. Due to an error by DPD, the order on the day of delivery was sent back to the sender. DPD has done nothing to resolve this. I had to arrange it myself with the supplier Fortunately, the contact with you guys was very pleasant, and my order was sent again. unfortunately, I do not have it in time.
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A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order ( lost or stolen) It's been a week now and I still haven't been reimbursed... And there's been no reply to my e-mail about the inquiry with the postal services. I'm waiting to receive a sworn statement certifying that I didn't receive the parcel.
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Response from HEADICT
Hello, thank you for your comment. As agreed, we came back to you at the end of the survey and responded to your request. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I have not yet received my order. It was supposed to be delivered last Friday 8-6 in the afternoon but I haven't seen anything. Also no message seen from letter carrier oid. Can you please contact me 0646325676. Kind regards m.geers
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I never received my parcel at the address indicated (in Ireland) so I had to deal with customer service in order to return it to my address in France. Fortunately, customer service is excellent.
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A
Acheteur Vérifié
Rating: 1 out of 5
Ordered on June 3rd. Still not received. The status of the package has not changed for 9 days.
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Response from HEADICT
Hello, Thank you for your comment. Our customer service team will get back to you today to determine the status of your parcel. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
logo stitching added not well finished
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Response from HEADICT
Hello, thank you for your comment. It is possible that the cap went through our quality control during preparation. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Plenty of choice and reasonably fast delivery. Unfortunately, my product was not to my liking. However, ridiculously expensive return shipping costs. This could/should be accommodated.
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A
Acheteur Vérifié
Rating: 3 out of 5
following an error on the size of my hats at the time of my order I returned the products the next day but the treatment took more than 15 days.
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Response from HEADICT
Hello sir, As we informed you by telephone, your parcel arrived at our premises on June 25th and was processed on June 1st, one week later, due to a necessary vacation in our processing department. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Delivered one day late.
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Response from HEADICT
Hello, Thank you for your comment. However, Colissimo deliveries are always announced "from". Only TNT deliveries are guaranteed 24 hours. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I was not delivered as you chose to use colissimo and the delivery person obviously decided to return it to sender. I'm waiting for your responsiveness so that I can finally receive my parcel.
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Response from HEADICT
As your address was incomplete, it was not possible to deliver the parcel. That's why our customer service department went directly to the address you gave us to check that it was impossible to get to the residence. You were able to collect your parcel from our premises 48 hours ago, and the postage costs were reimbursed.
A
Acheteur Vérifié
Rating: 3 out of 5
It's difficult to comment on a product that hasn't yet been received...
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Response from HEADICT
Thank you for your order. Your parcel has been shipped, but it is common for deliveries to Switzerland (outside the EU) to be held in customs for 24 to 72 hours. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello , deplorable delivery service Invoiced at home and forced to pick it up at a relay point ... . Too bad
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Response from HEADICT
Hello, Thank you for your feedback. We have contacted TNT and they have confirmed that you were absent during the initial delivery. As the parcel is delivered against signature, it is left at a relay point if the recipient is absent. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I give a bad mark for the delivery because the package arrived very damaged and shows the goods. The strapping is very loose. Perhaps an attempted theft. Fortunately, the beret was inside. Sincerely
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Response from HEADICT
Hello, Thank you for your comment. It is indeed possible that your package was damaged in transit. We have informed the postal service. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
the parcel in the letterbox was opened, the product was inside but I don't know if there was anything else like an invoice or an advert.
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Response from HEADICT
Hello, Your parcel should not have been damaged and we apologize for this. The postal services have been informed and you have of course been reimbursed for the postage costs. We would also like to inform you that no advertising or invoices were included in the parcel, as these documents are only sent by e-mail. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
cap ordered on April 17, received on May 4. This is not serious, the delivery time announced on the site for this type of order was 4/5 days.
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Response from HEADICT
Hello, Thank you for your feedback. As indicated on the site, personalized products require 7 to 10 days for delivery. However, it is true that the postal services were delayed before delivery and we apologize for this. We have, of course, refunded your postage costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my parcel, I sent an email to report this and never received a reply.
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Response from HEADICT
Hello, Your e-mail was sent last Friday evening and we are unable to reply until Monday, as our offices are closed. We have contacted the postal services and they have confirmed delivery. However, an investigation has been opened to determine the position of your cap. We will get back to you as soon as possible. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Very disappointed, I wanted a text in Japanese, on the home page it appeared "????". But on the order form my text was in Japanese, so I didn't worry about it. I called the after-sales service, but unfortunately they can't do anything with the visual. Very disappointed, especially for the price paid.
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Response from HEADICT
Hello, We can confirm that some typographies do not include certain characters or numbers, and it is of course the visual of the personalization module that prevails. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I never received my parcel and I am very dissatisfied.
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Response from HEADICT
Hello, Following your contact last Friday, we found your package delivered to a relay point near you and proceeded to a full refund of the delivery costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
-Product descriptions to be improved to obtain more information. (length of visor for caps or height of head, precision if there is an adjustment at the back of the cap, photos of the inside and 360°...) -No tab dedicated to care and storage accessories -No even size for Stetson caps at least -Paying returns.
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