The item which I ordered was delivered within a few days. However, because the size did not fit correctly I returned the article. That procedure resulted in high shipping costs and the package had to be sent to France by registered mail with Track and Trace code. The return communication was in English, the payment is still pending.
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A
Acheteur Vérifié
Rating: 1 out of 5
I'm missing a cap and it took longer than expected and more expensive too.
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Response from HEADICT
Hello, We had indeed noticed the error and immediately sent a second shipment. We apologize for the inconvenience. Regarding shipments to Switzerland, it can happen that packages are checked by customs, which can of course lengthen delivery times. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received the cap I ordered
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Response from HEADICT
Hello, As indicated on your tracking link, the parcel has been at your disposal in the selected relay point since 12/07. A confirmation e-mail should have been sent to you by the postal services. We remain at your disposal for any further information. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I'm a little disappointed with the quality of one of the caps, in terms of the fabrics used and the finish. I don't know if it's because it's made in china, but I own 4 "Stetson" caps and it's the first time I've had a "made in china" cap. The others were made either in Germany or Bulgaria and are of much better quality.
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Response from HEADICT
Hello, Depending on the shape of the product and the materials used, the countries of manufacture will vary from Europe to Asia, although brands like Stetson will prefer to manufacture in Europe. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Textile visiere mal tendus .
Embroidery quality very average.
Decus for a product at 40E.
I was going to make a series of 10 but I think I'll wait for better quality.
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Response from HEADICT
Hello, the suede fabric is indeed placed on a visor already assembled (cardboard or plastic), it may however be that the cap has passed under our vigilance at the preparation of the order in which case we apologize. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
The continue order button doesn't work, they wrote me an email to say it was already working but it wasn't, the cap arrived with a typo, instead of a dot they put a weird symbol, I'm so disappointed :(
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Response from HEADICT
We would like to confirm once again that the link we sent you worked. Screenshots of the Swiss and French tracking sites have been sent to you by e-mail, as well as a 3rd screenshot of the simulation of your cap. In fact, for the "Barata" typeface selected at the time of your order, the dot does not exist and has been replaced by another character. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The size of the hat I received does not match the size I ordered. I ordered a size 55 and the hat I received is at least a size 58. Much too big. I will return my order. Best regards.
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Response from HEADICT
Hello, We apologize for the inconvenience. We will immediately proceed to an exchange, you have just been contacted by our customer service via e-mail. Have a nice day, Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
shipping costs at the customer's expense, for a return, I find that expensive.
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A
Acheteur Vérifié
Rating: 3 out of 5
read mail of 21/7/2017 thank you
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Response from HEADICT
Hello, there was indeed a change of size in the preparation of the order, please excuse us for the gene caused. We will of course send you a return label and proceed with a new shipment. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Another hat too big , on 3 orders two are not the right size . I won't be ordering from headict again.
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Response from HEADICT
Hello, our customer service is at your disposal via [email protected]. Please do not hesitate to contact us for any information you may require to facilitate your orders. If you wish, we can send you cork bands to adjust the size of your hats. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have still not been delivered, no news of my package, very disappointed.
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Response from HEADICT
Hello, You have been informed by our customer service department that an inquiry has been opened with the postal services in order to determine the status of your parcel. As this was delayed, we decided to reship your order and it should be delivered today. Good day to you, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I asked for 3 embroideries on my cap and there is only one.
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Response from HEADICT
Hello, As indicated on your invoice sent by e-mail, only front embroidery has been taken into account. In order to validate the side and back options, you need to click on the add text box (6,00) located under the text to embroider box. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
wrong hat size no stock in my size..return at my expense
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Response from HEADICT
Hello, as the hat initially selected was a victim of its success, stocks are effectively sold out. However, you can select another item, a credit code valid for one year on the entire site or a refund of your order. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I found my parcel left outside. Luckily one of my roommates picked it up before the rain, but more importantly, before a rain check. Otherwise very pleased with the product
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Response from HEADICT
Hello, thank you for your comment. We have contacted the postal services to send them the information as this method of delivery is obviously unsuitable. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
DELIVERY TIME TOO LONG
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Response from HEADICT
Hello, As indicated on the site, product personalization takes 7 to 10 days. These days are necessary for embroidery or engraving, as well as for order preparation and shipping. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
You give the wrong information on the size guide.
You advise us to round up to the next size up, when it's actually below, and we have to pay for returns. It's getting expensive for a hat.
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Response from HEADICT
Hello, we recommend that you round up the size of your headgear by one unit. However, you should be aware that size differences vary from 1.5 to 2 cm depending on the brand. Please also note that we offer a second shipment in the event of an exchange. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello Sir/Madam, I did not receive my parcel, my Belgian letter carrier would have given the notice of passage to another home, and this other person has been removed your package and set appropriate. Good day I sent you an e-mail yesterday concerning this unfortunate story........
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Acheteur Vérifié
Rating: 1 out of 5
Merchandise never received ? order and payment since July 19, 2017 and it's already July 27 ??? Sorry, really disappointed ?
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Response from HEADICT
Hello, Your order was validated on 19/06/2017 and shipped the next day. We have contacted the postal services and opened an investigation, indeed it is possible that for a DOM the package was intercepted by the customs service for a control. We will get back to you as soon as possible. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
I am waiting for return shipment , taking very long
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A
Acheteur Vérifié
Rating: 3 out of 5
I ordered a PANAMA size L and received a PANAMA size XXL, so I sent it back by Collissimo and I'm looking forward to you sending me back a PANAMA size L. I'll take the liberty of making a new assessment at that time.
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Response from HEADICT
Hello, We have received your return and apologize for the inconvenience. It was indeed an error on our part when preparing the order. We have dispatched the correct hat and refunded 30% of your order. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
The product I ordered turned out to be too small after delivery. This while I had measured beforehand according to the instructions on the site. Shipping costs 5.50. To return you pay 10.75. All in all, I paid 16.25 for nothing.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a hat twice in a row that doesn't fit (too small) even though I know my size and was careful to order the right size (60): the first 55-60 doesn't fit on my head, the second 60 is perched on the top of my head and doesn't fit. Very disappointed.
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Response from HEADICT
Hello, The cuts and patterns may indeed change depending on the models offered on the site and particularly on those of the Brixton brand. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The product is very small for a 59, and of such poor quality that I'm still wondering if it's a real Borsalino.
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Response from HEADICT
Hello, We can assure you that the hat you sent is from the Italian brand Borsalino. The lightness and fineness of the rabbit felt may indeed be surprising. Nevertheless, we invite you to contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
delivery takes too long and costs too much. In this case, it should be marked on the invoice or better shown.
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Response from HEADICT
Hello, For personalized products (embroidery or laser engraving), lead times are a maximum of 10 days before delivery. You'll find the details in the header of the personalization module. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Disappointed, I thought I'd get a thicker bandana. Also, it doesn't say made in USA, but designed in USA. Where are they made then, in China? - No gift-wrapping, because nice packaging reserved for Christmas parties.
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Response from HEADICT
As the bandana is made from organic cotton, it will be naturally thin, and is indeed made in Asia. In response to your pre-shipment request, we have provided a fabric pouch to protect your order.
A
Acheteur Vérifié
Rating: 3 out of 5
Good quality product Relay delivery, the deliveryman never came to the address indicated, at 10euros the service it's really limited ... too bad. Thank you all the same, good continuation.
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Response from HEADICT
Hello, We have contacted the carrier and they did not deliver as requested. We have reimbursed the initial shipping costs and apologize for the inconvenience. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
The delivery did not arrive on time. There was no notification of a later delivery date and the shipment tracking in French does not provide any explanation.
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Response from HEADICT
Hello, you ordered a personalized cap on 26.05.17. We dispatched this on 02.06.17 and delivered it 2 working days later on 07.06.17. Delivery 10-14 days is indicated on our site. The link is in French but the language can be changed to German by clicking on the German flag. Yours sincerely, Your Headict Team.
A
Acheteur Vérifié
Rating: 3 out of 5
The font on the cap face is not the same as the one ordered on the website...
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Response from HEADICT
Hello, We make every effort to respect the typefaces selected by our customers. However, it is possible that an embroidery may be overlooked, so we invite you to contact customer service at [email protected] Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I have not received my order
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Acheteur Vérifié
Rating: 3 out of 5
Cap too big, and impossible to adjust even though the site says it is possible. Returned at my expense for exchange.
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Response from HEADICT
Hello, We can confirm that, as mentioned on the website, the Rector cap by Stetson has an adjustable strap with metal buckle. The one-size items shown on the site are size 55-60 cm. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I don't appreciate receiving an evaluation request when the products have not yet arrived.
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Response from HEADICT
Hello, the evaluation request is sent to you automatically 10 days after your order. It was announced that it was delivered on 29/05. Have you received anything? If so, please contact customer service at [email protected] Have a nice day, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery did not arrive on the day announced
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Response from HEADICT
Hello, We can confirm that delivery times have been respected. In fact, the standard shipping method (Colissimo) allows for delivery within 72 hours. Your package was shipped on 09/05 and delivered on 11/05. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order.
I sent an email to report it and never got a reply.
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Response from HEADICT
Hello, We have responded to your complaint as soon as we have taken it into account. The parcel was indeed damaged in transit, so we have proceeded to a full refund of your order. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The font is too small when there is a way to use more space on the helmet. And the site doesn't mention how to change the font. In short, a good cassette but a bad text font.
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Response from HEADICT
Hello, Concerning leather patch engraving, we respect the dimensions of the simulation presented on the site. We also offer 15 typefaces, 5 colors and 7 patch shapes. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
The cap were for my 7 year old child . 1 Cap was too small and the other was too big.
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Geverifieerde koper
Rating: 1 out of 5
According to your track and trace system, my package arrived at the distribution center in Amsterdam on 12-04-17. It is now 18-04-17 and still I have not received my package.So far the delivery of the hat is very poor. An excuse regarding weekend and or easter is out of the question, because well before that I should have had my hat a long time ago.
Worthless.
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Response from HEADICT
Dear, Your order could not be delivered because it lacks the house number on the parcel. You have been contacted by e-mail to find a solution. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I received the products in good condition but one of the products did not correspond to what I had ordered.
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Response from HEADICT
Hello, It is possible that one of our caps was overlooked during the order preparation process and we apologize for this. An e-mail has been sent to you to resolve this misunderstanding. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
You say my product is supposed to be delivered but I haven't received anything yet
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Acheteur Vérifié
Rating: 3 out of 5
Bad experience for my first order which was cancelled and refunded without even asking me my opinion... I expected a better commercial gesture from you.
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Response from HEADICT
Following an unavailability, you immediately benefited from a promotional code entitling you to a 20% discount on the whole of our site, as well as a full refund of your order, enabling you to make a new purchase at the best price.
G
Geverifieerde koper
Rating: 3 out of 5
Ordered personalized snapback. 1 day after ordering I found out that the text I had entered was incorrect. Through the contact form on the site immediately asked if this could still be changed. This form indicates a response within 1 business day, unfortunately no response and my question was not answered nor was it resolved. Bad service.
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