Hello, Your customer service is receptive (reply to my email quickly with reimbursement of shipping costs), but I am extremely disappointed by embroidery 9 (it is only on the side of the cap in very small???), if the choice of the brand does not allow to have an embroidery on the front of it might as well not offer it because the result is insignificant ... Sincerely.
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Response from HEADICT
Hello, The embroidery is identical to the simulation shown on the site. However, it is possible to embroider a cap on the front. You'll find all the details in the "customize" module on our site. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I am very disappointed with the quality of my custom cap. There was a black thread on the top which is red, the visor is sewn askew, the materials are of mediocre quality...
I intend to obtain a commercial gesture, as the price is unjustified.
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Response from HEADICT
Hello, We apologize for the inconvenience. Customer service has contacted you by e-mail to rectify this incident. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
the box was open when it was delivered, it had been badly closed and the post office had to add tape... for the beret, very good quality but the size was too small so I had to send it back, too bad there is no size above...
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Response from HEADICT
Hello, We pay particular attention to the packaging of our headwear. It is possible that your package was checked during transit, which would explain why it was opened. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
The French postal service was extremely slow, and then there were the customs formalities. It took a whole month from the first order with return shipment because the cap was too big to the replacement cap.
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G
Geverifieerde koper
Rating: 1 out of 5
Order received but not in the right size. Sent everything back including mail but heard nothing to date. Tried to contact with no luck. COMPLETELY UNRELIABLE STORE
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G
Geverifieerde koper
Rating: 3 out of 5
The product in itself was good but too big and its own return shipping cost does not invite me to try another size. I have not yet received the amount paid back either.
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G
Geverifieerde koper
Rating: 3 out of 5
Product was supposed to come from France but took 5 working days. I regularly receive packages from Germany which is much faster.
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A
Acheteur Vérifié
Rating: 3 out of 5
trot de taimp for delivery
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Response from HEADICT
Hello, It took 8 days for your package to be delivered because it was checked by the Belgian customs service. We apologize for the inconvenience. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order
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Response from HEADICT
Hello Mr Cresta, As indicated on the site, a delay of 7 to 10 days is necessary to make personalized products. Your beanie was shipped on 09/02/2017 and after discussion with the postal services, it is currently being delivered. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery was good and the product well packaged. However, I would be curious to know the nature of the leather because it has an unpleasant smell. It looks like goat.
Can you give me this information.
Cdlt.
JF BLANCHARD
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Response from HEADICT
Hello, your cap is made from pigskin. The smell of leather depends on the animal it comes from. Woollen hides and goatskins tend to have a strong smell, while lambs, calves and reptiles are much more discreet, even odorless. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Fast delivery. Unfortunately the size was too small. Unfortunately return shipping is very expensive otherwise I would order more often. Nice website with a lot on offer. Too bad there is not such a shop in the Netherlands.
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V
Verifizierter Käufer
Rating: 3 out of 5
Good quality goods, but in my case they didn't fit. The delivery service used by headict was unreliable - incorrect information about delivery times, I then had to collect the parcel myself from a remote parcel store. Returning goods is also a bit cumbersome and has to be borne and tracked by the customer, as headict does not provide a guarantee.
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G
Geverifieerde koper
Rating: 1 out of 5
We are still waiting for the delivery of the hat Can't say anything about the product or service yet.
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A
Acheteur Vérifié
Rating: 1 out of 5
Disappointed, I still haven't received the bonnet. I hear you have to wait 2 or 3 more weeks??? Soon winter is over
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A
Acheteur Vérifié
Rating: 3 out of 5
Hello, In order to justify my notes, I would like to let you know that I ordered a cap that was supposed to be made in Germany, but on the label it says made in Czech Republic. Is this false advertising? What's more, after wearing it for 6 days, it no longer fits on my head, having shrunk by one size. To think that I almost bought two of them...
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Response from HEADICT
Hello, We've noticed that the Herringbone range from Stetson is no longer made in Germany. We're currently making the change on the website, and apologize for the inconvenience. We apologize for the inconvenience, but it seems strange that your cap should loosen so easily. You will be contacted by our customer service to resolve this.
V
Verifizierter Käufer
Rating: 3 out of 5
I did not get everything I ordered...
It's a pity I will leave my money with another store next time. It's the second time I've ordered and something has gone wrong which is not good
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A
Acheteur Vérifié
Rating: 1 out of 5
Customer manager who didn't understand my request and only cared about my transaction
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Response from HEADICT
We would like to remind you that you have been checked for bank fraud. Such a procedure would not have been necessary if your order had been paid in full.
A
Acheteur Vérifié
Rating: 1 out of 5
THIEF Did not respect my right of withdrawal after several emails they pretended not to understand I WILL NEVER ORDER AGAIN
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A
Acheteur Vérifié
Rating: 3 out of 5
je suis déçu pas les taille il et impossible voire la taille 58 dans votre site c'est bien dommage car les casquettes son très jolie la finition et bien
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Response from HEADICT
Hello, few brands offer their products in the full range of sizes from 55 to 61 or 63. They prefer to combine sizes in S (54-55cm) / M (56-57cm) / L (58-59cm) / XL (60-61cm). Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Fast delivery and good quality product but be careful with the size, the one size is small. It's just a shame that return shipping costs are at the buyer's expense, especially with colissimo shipping required.
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Response from HEADICT
One-size-fits-most cups are 55 to 60 cm around the head. The return by colissimo is not imposed but recommended. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery received on time but I had asked for white embroidery and I got green embroidery, given the waiting times for a possible exchange I didn't want to wait any longer so I settled for the green embroidery.
I hope my next order goes better.
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Response from HEADICT
Hello, We apologize for the inconvenience. It is possible that the cap has been overlooked. Please send us a photo of the embroidery to [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
good evening i put medium on merchandise and customer service because i was disappointed by the fact that the beret was made in china whereas i didn't find the information on your site, the answer from customer service didn't convince me either. I thought these products were made in Europe or the USA. Brixton doesn't look Chinese. Having said that, they are quite correct. cordialemen
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Response from HEADICT
Hello, As mentioned in our e-mail conversation, when products are made in Europe or the USA, a note is added to the product description. In the world of ready-to-wear clothing, most brands choose to manufacture their products in Asia (China, India, Vietnam, etc.). Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Photo on website not explicit enough.
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Response from HEADICT
We work hard to make our visuals as easy and accessible as possible. Regarding your last order, all Stetson photos are supplied to us by the brand itself, and we improve their rendering as much as possible.
A
Acheteur Vérifié
Rating: 3 out of 5
Very disappointed by the return method in the event of a problem. At the buyer's expense and no news at the time of return I just received another size 1 week later.
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Response from HEADICT
A confirmation e-mail was sent to you on 04/01 to let you know that the hat had been resent. It may have gone into SPAMS? We do our utmost to process returns on a daily basis during the holiday season.
A
Acheteur Vérifié
Rating: 3 out of 5
Very good quality cap, nothing to complain about. Friendly customer service... But as far as my two deliveries are concerned, it's really something to be reconsidered... I'll really think before coming back to this site...
It's a pity, because I'm satisfied with the quality but unreliable about the delivery.
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A
Acheteur Vérifié
Rating: 3 out of 5
I got CHF 30 in extra Swiss VAT on a CHF 150 order and you didn't even deduct the French VAT.
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Response from HEADICT
Having ordered from a Swiss IP address, no VAT was applied to the order.
A
Acheteur Vérifié
Rating: 3 out of 5
The product I received did not meet my expectations at all. The quality was far inferior to what the photos on the site and the price of the product suggested. Nevertheless, the refund was quick, even if I regret that the delivery was not refunded and that I had to pay for the return of the product.
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Response from HEADICT
Laulhère is a 100-local brand, which explains the higher price. We will take your comment into account to modify the product description.
A
Acheteur Vérifié
Rating: 3 out of 5
Hello For a bonnet ordered on 29/11, shipping cost 5.50 in Collisimo, delivery in 48 h, I received my bonnet today ... I must say that my pleasure is greatly reduced ... I feel that the Collisimo service has not been respected and I request a refund of the shipping costs ...
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Response from HEADICT
Hello, your parcel was dispatched on the day of your order, i.e. 29/11. However, the postal services have announced that the parcel was redirected to another address at the request of the recipient on 01/12, the scheduled delivery date. Any change of address during postal transit will automatically incur late delivery penalties. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
material of the article not found on the site, I thought it was wool, it's acrylic ...
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Response from HEADICT
Hello, We apologize for the inconvenience. If you would like to make a return, please do not hesitate to contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The hat was too big despite the measurements taken on the advice of the site. Product returned yesterday.
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Response from HEADICT
Hello, Your return has been processed and we have issued a refund. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The cap is of good quality. However, the color of the embroidery for personalization is nothing like the one displayed on the site. I asked for a burgundy red, and I ended up with a sort of bright violet/pink. Luckily I had a burgundy red textile felt on hand to correct this. For the price of the cap and the wait, it's expensive.
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Response from HEADICT
Hello, We apologize for the inconvenience. Do you have the possibility to send us a picture via [email protected]?
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, One hat is very good, the other one, the superman for kids, the pompom came off on the 2nd day.
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Response from HEADICT
Hello, if you wish, you can send us a photo of the cap via [email protected] so that we can correct this faulty element. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The cap isn't what I expected and it doesn't specify how you can return an item (to exchange it for another), for example.
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Response from HEADICT
Hello, you'll find all the details about returns in the link below. http://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The photo of the cap was not accurate enough to show a slightly square shape on the front, which does not suit me. The size I ordered is too large, even though I had measured my head correctly and was within the suggested size range. Best regards.
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Response from HEADICT
Hello, as this cap is part of the "curve" line, the back of the bell is always softer than the front (above the visor). This rigidity ensures that the cap stays in place. However, only snapbacks have a slightly square shape. If you wish, you can send a return via the form available on the site.
A
Acheteur Vérifié
Rating: 3 out of 5
I expected a better quality product for the price.
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Response from HEADICT
Hello, Our products are checked before shipment and the reputation of the Stetson and Bailey brands (corresponding to your order) is well established. However, it may happen that a defect is overlooked. Please do not hesitate to contact us if you find a faulty item via [email protected]. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Moderately satisfied
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Response from HEADICT
Hello, An e-mail has been sent to you so that we can understand your dissatisfaction together and repair it if necessary. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel even though on the colisimo website they say it was delivered yesterday. I've been waiting for my parcel to arrive, checking my letterbox frequently, but nothing. It's not the first time I've ordered from you and I usually don't have any problems. I'd like to have more information please, thank you.
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Response from HEADICT
Hello, Your order has been dispatched on time. It may happen that the postal service encounters problems with flashing or with the dispatch of parcels. Headict customer service has therefore launched an investigation to determine the traceability of the package and guarantee delivery. We have learned this morning that your parcel has been delivered. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
My package has not been delivered. The package was returned directly to the shipper. I will change my mind when I receive my package.
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A
Acheteur Vérifié
Rating: 3 out of 5
Non contractual visual. Very disappointed with the quality compared to my previous purchase.
Embroidery much thicker than shown in image.
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A
Acheteur Vérifié
Rating: 3 out of 5
No I bought a cap from you on the pretension that it was made in France It's made in Bangladesh It's a lie I'm disgusted...
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