Very satisfied with the delivery time, but the cap I ordered arrived with a manufacturing defect and customer service told me that the model was no longer available for exchange...
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Acheteur Vérifié
Rating: 3 out of 5
I bought the same brand of cap but in a different color on stylefile, the returns are free.
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Acheteur Vérifié
Rating: 1 out of 5
To date I still have not received the cap Delivery much too long
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Response from HEADICT
Hello, As this is an order for a personalized product, it is clearly indicated at the time of ordering that a 10-day lead time is necessary. Your order was placed on 31/08 and shipped on 06/08. On 08/08, your parcel was announced to be on its way to the destination country. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 3 out of 5
Hi Headict team, yes I received my Trucker cap with good quality embroidery. The small problem is that for me, it seems that a TRUCKER cap has 3 sides in mesh and not canvas as received on delivery, so there is missing data in the technical description of this product.
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Response from HEADICT
Hello, there are three types of "TRUCKER" cap: -a model without mesh, with an adjustable strap for the size, -a similar model without strap, with different sizes, -a model with mesh and adjustable strap. These three models can be further varied in terms of materials and cap rigidity. We apologize for the inconvenience.
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Acheteur Vérifié
Rating: 1 out of 5
How do you expect me to rate a product I haven't even received yet, when delivery was estimated for August 24?
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Response from HEADICT
Your order has been dispatched on time. Following an inquiry with the postal services, your parcel has been sent to another sorting center than the one planned and will be delivered to you as soon as possible.
A
Acheteur Vérifié
Rating: 3 out of 5
Quality product, but delivery a little too slow for my taste, probably due to the previous bank holiday.
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Response from HEADICT
The delivery of your order has been delayed due to the public holiday.
A
Acheteur Vérifié
Rating: 3 out of 5
Order received quickly but size smaller than ordered, for both caps... being in the dom Tom, too expensive to send back... too bad.
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Response from HEADICT
Shipping costs for French overseas departments and territories are indeed high, and we are also dependent on them. However, the reshipment of a new item is our responsibility.
A
Acheteur Vérifié
Rating: 3 out of 5
Missing in the delivery tracking linked to colissimo
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Response from HEADICT
Your order has been dispatched as promised. It is true that once the parcel has been handed over to the postal services, the label may be damaged in transit, making it impossible to scan and locate the parcel.
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Acheteur Vérifié
Rating: 3 out of 5
The finish of the hat is deplorable, with poorly glued edges. Even if the price is low, the product should at least be properly made. That's how you build customer loyalty, even if the customer service on the website is good.
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Acheteur Vérifié
Rating: 3 out of 5
Delay and delivery error, partly made up for by your customer service and an express parcel.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Paying shipping costs, I am very disappointed with the delivery time, I ordered on Friday, July 22 and I received it on Wednesday, August 3. Regarding the products, satisfied. Sincerely
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Response from HEADICT
We apologize for the inconvenience. Unfortunately, during the summer months, road freight is paralyzed in order to reduce pollution peaks, so delivery times may be longer.
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Acheteur Vérifié
Rating: 3 out of 5
I'm waiting for the package to be returned and for the cap to be shipped in my SIZE.
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Acheteur Vérifié
Rating: 3 out of 5
The website told me that the cap would arrive between 5 and 10 days after the order. I wanted to give it as a present on Saturday 23rd after having ordered it on Thursday 15th, so to find out if I would be able to give it as a present I sent a message to customer service who never replied.
Finally, the cap arrived yesterday (Tuesday 26/07), 11 days after the order, which is a shame. Great quality!
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Acheteur Vérifié
Rating: 3 out of 5
Corresponds to my expectations "
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Acheteur Vérifié
Rating: 3 out of 5
The website and the quality of the products are excellent. On the other hand, tnt are amateurs...
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Acheteur Vérifié
Rating: 3 out of 5
Apart from the fact that I ordered a bit large, the quality of the product is not what you would expect from the photo. I returned the goods 3 days ago in their original packaging.
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Response from HEADICT
Hello, Stetson products are of good quality, made in Europe for the most part. We look forward to your feedback and will process it as soon as possible. Sincerely, the Headict team.
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order 0
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Response from HEADICT
Hello, We sent you your parcel the day after you placed your order. The post office had a problem, which we discovered when we received your email telling us that you had not received your parcel. We have immediately opened an investigation with the post office so that they can find your parcel. We hope this problem will be resolved soon.
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Acheteur Vérifié
Rating: 1 out of 5
Coli never received, I would not compensate lilies on this site.
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Response from HEADICT
Hello, As we told you by email, the parcel tracker announces that your parcel has been delivered to the janitor. If your neighbours/janitors/caretakers don't have your parcel, please come back to us and we'll make an inquiry with the post office. This incident is not our responsibility. We sent your package on time.
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Acheteur Vérifié
Rating: 3 out of 5
The cap I ordered from Cayler & Son "Legalize it" is not exactly what I received. The little leaf motifs on the cap have been replaced by a hat and a pair of scissors. Disgraceful, this is the last time I order from your site.
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Response from HEADICT
Hello, you should have contacted us as soon as you received your cap. C&S sent us back this cap as the "legalize it" cap without informing us that they had changed the design. So we put it back on line without taking any photos of it... Following your feedback, we're going to change it.
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Acheteur Vérifié
Rating: 3 out of 5
A label on the bottom of the cap left a trace of glue on my visor.
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Acheteur Vérifié
Rating: 1 out of 5
I never received my order
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Response from HEADICT
Hello, We sent your order within the time indicated by the site, the same day of your purchase (for an order placed before 2 p.m.). According to the postal tracking number, the package was delivered 2 days later.
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Acheteur Vérifié
Rating: 3 out of 5
The product delivered has many imperfections at the seams and the color is faded. I will return this product to you in the hope that the next one will be of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
Merchandise.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel was well packaged and arrived in good condition. Unfortunately, the hat is too big for me, so I sent it back to the sender. Your sizing system seems unreliable. You're almost the only company on the market where it works like that. I don't think I'll do it again.
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Acheteur Vérifié
Rating: 3 out of 5
The photos are average, which means that the product received is far from what was expected.
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Acheteur Vérifié
Rating: 3 out of 5
Everything could be perfect, unfortunately I received a different item than the one on the website photo.
There is orange on the product I received which was not present on the photo. If I had seen the orange on the product I would not have ordered it. This is an annoying fact and should be reported.
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Acheteur Vérifié
Rating: 1 out of 5
After 3 weeks, I still haven't received my order.
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Response from HEADICT
Hello, La Poste says your parcel was delivered on 29/02. We will contact you today for further information. Best regards, The Headict team
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Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order yet so I can't answer you but I will if you ask me again later F BERANGER
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Acheteur Vérifié
Rating: 3 out of 5
Many difficulties in registering a delivery address different from the billing address
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Acheteur Vérifié
Rating: 3 out of 5
shipping costs not indicated for Switzerland a third of the price of the caps is too much
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Acheteur Vérifié
Rating: 1 out of 5
out of 3 caps ordered and paid for, I've only received 2. When will I get the 3rd, which I'm missing because it's stuffed?
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Acheteur Vérifié
Rating: 3 out of 5
Poor quality. it's "made in china" (not indicated on the site for a hat). I expected better. the return went well despite a late refund.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I haven't received anything yet, so it's difficult for me to evaluate the product. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
I sent you a return for an exchange of the unpcomqmh order, to this day I still have not received the product. Delcour Franck
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Acheteur Vérifié
Rating: 3 out of 5
The gift box arrived completely ripped off and impossible to use.
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Acheteur Vérifié
Rating: 3 out of 5
a problem with a debited payment that had not validated my order. It's a pity that we have to do the research to prove the payment, make copies of bank statements and so on, when the service should be provided by the supplier. Fortunately, all's well that ends well....
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Acheteur Vérifié
Rating: 3 out of 5
Approximate delivery date to be regularly updated on the customer account in case of parcel delivery problems. Don't wait for the customer to contact you before reacting in case of parcel delivery problems; even if the customer service reaction was quick.
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Acheteur Vérifié
Rating: 3 out of 5
The cap arrived crumpled and in a simple cardboard box with no protection, I've already received caps where the back was rigid while this one wasn't at all... But the embroidery and colors are very well done.
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Response from HEADICT
Hello, We are surprised by your return, we take great care to send caps in a rigid cardboard box the size of the product. Was the box damaged on receipt? Concerning the back of the cap, it's flexible like the classic snapback models from New Era or Obey, which makes it possible to adapt to everyone's head. Have a nice day, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
The hat is one size but it is super large, it's a shame for such a price with the embroidery rather small on it. I am generally satisfied but it is a bit the "black point" of the order super large hat.
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Geverifieerde koper
Rating: 1 out of 5
I can't judge the order was supposed to be there the 17th we are now the 22nd and I haven't got it yet
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