The cap size is standard, so it's just right for some people. Logo space is small. Nice rendering. Unfortunately it's expensive, given the points of dissatisfaction.
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Response from HEADICT
Hello, sorry to read that you are not entirely satisfied. Indeed, the size of our caps respect the standards, that is to say, for a head circumference ranging from 55 to 59 cm as indicated in the product sheet. We are very attentive to the quality of our products. Our customizable caps are of "brand" quality and have recently been made from eco-responsible materials (recycled cotton).
A
Acheteur Vérifié
Rating: 1 out of 5
Order placed and message sent after validation and payment. Out of stock. Bad management
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Response from HEADICT
Hello, Sorry for the inconvenience, it happens (very rarely!) that we have a stock error. We notified you right away to see if you wanted to exchange with another product or a refund. Following your instructions we proceeded with the refund immediately. Have a nice day The headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Cap not collected 9 days after order and payment. Impossible to get any information from chronopost. (Headict customer service told me that the cap was probably lost or stolen and that they would check with Chronopost. I would have liked a more commercial approach of sending a new cap because to date I have paid and received nothing.
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Response from HEADICT
Hello, Thank you for your feedback. Your order was placed on Friday 7/04 , we sent it on 11/04 (Monday 10/04) being a holiday :) And it was delivered on 20/04 by Chronopost. We're sorry that our partner Chronopost took so long to deliver, which is unusual (more like 3 days on average). The tracking link has been sent to you. We invite you to have a look
A
Acheteur Vérifié
Rating: 3 out of 5
Sewing quality is not crazy
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Geverifieerde koper
Rating: 1 out of 5
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Response from HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery times
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Response from HEADICT
Hello, The caps you ordered were to be personalized. Additional time is required to complete the embroidery in our workshop. This is indicated on our website. (plus a bank holiday during delivery...) have a nice day Team Headict
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
G
Geverifieerde koper
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Average textile quality: the basic black cap has already lost some of its blackness in just a few months. The logo, on the other hand, is still in good color, black and white.
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery times not respected. On 2 occasions.
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Response from HEADICT
Hello, Thank you for your orders. I have noticed a problem with the delivery of one of your orders. Your parcel was dispatched within the timescale to which we commit ourselves. I have no further information on the reasons for this delay from Colissimo. For the second shipment, you selected delivery within 48 hours and the delivery time was respected. Supported tracking
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery not great
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A
Acheteur Vérifié
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 3 out of 5
The shape of the cap is not great with the angle in the middle. Quality embroidery and fast delivery.
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A
Acheteur Vérifié
Rating: 3 out of 5
Improve cap size
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A
Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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Verifizierter Käufer
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
A
Acheteur Vérifié
Rating: 1 out of 5
-
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
A
Acheteur Vérifié
Rating: 1 out of 5
The site is inoperable, impossible to connect. Looks like a fake
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Response from HEADICT
Hello, you placed an order with us on 15/05, your hat was shipped on 16/05 and delivered by Chronopost on 20/05. If you are unable to connect to your account, you can do a "forgotten password" (we invite you to look in your spam if you do not receive the link reconnection) Otherwise, do not hesitate to return to our customer service by mail or phone (
A
Acheteur Vérifié
Rating: 1 out of 5
Part does not conform to the customization requested
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Response from HEADICT
Hello, We're sorry to hear that the product you ordered did not meet your expectations. We try to offer our customers a very wide choice of customizations. The personalization corresponds to the order you placed with us. You have made a request in addition to your order which is outside the scope of the customizations offered by our site and which therefore
A
Acheteur Vérifié
Rating: 1 out of 5
The writing required is not straight and aligned, or even centered. The cap faded in less than a week. The fastening system forms an unsightly overlay. Hardly ever worn...
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Response from HEADICT
Hello, We try to offer our customers quality products and service. Nevertheless, there may be a few mistakes from time to time and we are here to take responsibility for them. I see that you haven't reported the problem to our customer service department. I invite you to do so in order to correct it. Have a nice day. The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
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Geverifieerde koper
Rating: 1 out of 5
No response to my mail to change a cap (too small)
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Response from HEADICT
Hello, Thank you for your interest. We process emails daily and are committed to responding to all requests as soon as possible. For information, please visit the following email address: [email protected] I wish you a pleasant day. Best regards Swan
A
Acheteur Vérifié
Rating: 1 out of 5
Returns are not free
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A
Acheteur Vérifié
Rating: 3 out of 5
More precise sizing. Returns available.
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Acheteur Vérifié
Rating: 3 out of 5
No return possible. Head size imprecise (between 55 and 56 or 57cm).
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Geverifieerde koper
Rating: 1 out of 5
Order has not yet been delivered and to date no money has been refunded.
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Response from HEADICT
Hello, For all refund requests please write to the following address. [email protected] I remain available for any information and I wish you a pleasant day. Best regards Swan
G
Geverifieerde koper
Rating: 1 out of 5
I ordered and paid for a cap 21/11 but still nothing. Only 3x a message that there is a delay after I sent an email. Too bad.
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Response from HEADICT
Hello, You can contact our customer service. We only registered one order from you on 27/06 and it was shipped on 28/06. Have a nice day. Headict team
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Verifizierter Käufer
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Geverifieerde koper
Rating: 3 out of 5
No notice of delivery
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Verifizierter Käufer
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I've just placed two orders with you and I don't have any coupons. What's more, one of the orders still hasn't been delivered... In short, the offer is nice but the service leaves something to be desired. I'll have to see if there's any improvement on my next orders.
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Response from HEADICT
Hello, your second one has a longer preparation time because it is a personalized product. The manufacturing time is 8 to 10 days. The personalization of your hat is finished and your order is being delivered. I can confirm that you have available loyalty points that you can convert into discount vouchers. You can see them in your p
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
very small large sizes, poor shipping packaging
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Verifizierter Käufer
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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