Wanted to return order but never had response from webshop
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Response from HEADICT
Hello, Following your August email a reply was sent to you, perhaps it was in your spam. Please find below the link with the procedure to follow for exchanges and returns. https://www.headict.nl/content/7-ruilen-en-retouren For further information we remain available at the following address: [email protected] I wish you a pleasant day. Best regards Swan
A
Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Verifizierter Käufer
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
With my last order, I don't feel like I received what I ordered on your site. I am disappointed with some items.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the product I bought to clean my cap doesn't work. There are still the same marks.
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my parcel.
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Response from HEADICT
Hello, Thank you for your order. For overseas shipments and following the Covid 19 pandemic, shipments are subject to naval transit instead of air transit, which delays delivery times. We sincerely apologize for this inconvenience and confirm that your parcel is on its way. Yours sincerely, The Headict team
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Acheteur Vérifié
Rating: 1 out of 5
The product is different from the photo
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Response from HEADICT
Hello and thank you for your order. Please send photos and details of the product received to our customer service department at [email protected]. We will of course find a suitable solution. Kind regards, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
Stetson delivers caps with minor flaws
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Response from HEADICT
Hello, thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to explain your concerns. We look forward to hearing from you! Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The embroidery is perfect. Too bad the cap itself is of poor quality. If you were to improve your excellent proposal, you could allow the choice of font per word and not per line (I don't like one letter on ALL the embroidery and would have liked to change it). With this font option and better cap quality, you deserve 20/20.
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Acheteur Vérifié
Rating: 1 out of 5
I have received nothing
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Response from HEADICT
Hello, shipments outside the EU require customs clearance, which can take up to 10 days depending on the number of parcels in transit. We're sorry about this and can confirm that your parcel is on its way. Kind regards, The Headict team
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Verifizierter Käufer
Rating: 1 out of 5
I bought a NASA truckercap from you and the power supply had a weave defect and in the packaging was no return option described therefore I ordered another one de was flawless
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Response from HEADICT
Hello, we are sorry that you have received a defective cap. Please contact customer service at [email protected] so that we can resolve the matter to your satisfaction. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, good on the whole but I was not asked to validate the 2nd embroidery on the side of the cap which is completely illegible, I invested 450 euro in 10 caps and the writing on the side is ILLEGIBLE, WHY? not to have sent me my validation also for the 2nd embroidery!!!!
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Verifizierter Käufer
Rating: 3 out of 5
the processing was a bit lengthy
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Geverifieerde koper
Rating: 3 out of 5
I am not satisfied with the cap delivered,it was flattened and with false folds that I had to iron out myself.
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery with GLS not good at all, they do not deliver on time.
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V
Verifizierter Käufer
Rating: 3 out of 5
The delivery took forever. Then no delivery bill. I had to print out the feedback form myself and I still had the costs for the return shipment. In my opinion, customer friendliness looks very different these days.
The products are TOP! Wish you continued success!
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V
Verifizierter Käufer
Rating: 1 out of 5
My goods have still not arrived after 2 weeks
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Response from HEADICT
Hello, unfortunately your parcel has been lost. As discussed, we have resent the cap to you and thank you for your understanding. Best regards from the Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, The hat was too small compared to other products purchased from this brand. Sincerely, Erwan
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order so I can only assess that it is long and that you are asking me for an evaluation without considering whether the product has been delivered.
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Response from HEADICT
Hello and thank you for your order. The parcel was delivered on the day of your comment. Please bear in mind that shipments outside the EU are subject to customs clearance, which can lengthen delivery times. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Delivery of an order takes a long time, no free returns
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Response from HEADICT
Hello, thank you for your comment. The delivery took 4 working days. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
I didn't like the cap between the pictures on the website and the real product, there's a difference, I'm disappointed with my order.
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Acheteur Vérifié
Rating: 3 out of 5
Bein....... Still haven't received my order so what the heck?!? ¿¡
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Response from HEADICT
Hello, Thank you for your order. Shipments outside the EU require customs clearance, which explains the delivery delay. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Unfortunately wrong size received the delivery was sent back
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a Theo totem engraved cap and it arrived blank with no writing.
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Acheteur Vérifié
Rating: 3 out of 5
Cool
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Geverifieerde koper
Rating: 3 out of 5
I could not track my shipment; I was redirected to a French site with an error message (in French and therefore not understandable). Emailed about it. Got a message that they are looking into it, but nothing more. Hat now in and I like it.
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G
Geverifieerde koper
Rating: 1 out of 5
Still after over two weeks nothing received and no response to emails
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Response from HEADICT
Dear, Thank you for the comment. We invite you to check your SPAMS, we sent you several emails. The parcel has been delivered last Wednesday. Best regards, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
The cap is beautiful! The delivery time was longer than expected... Too bad we couldn't choose a smaller size for the personalized caps.
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V
Verifizierter Käufer
Rating: 1 out of 5
Kak delivery
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Response from HEADICT
Hello, unfortunately your parcel has been lost. We have resent your order as requested. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The embroidery is not straight and goes all over the place Nice quality cap, though Shame
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Response from HEADICT
Hello and thank you for your comment. Please don't hesitate to send us a photo of the customization to [email protected]. Our customer service team will take it from there. Kind regards, The Headict team
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I still haven't received my cap. Did it get lost on the way? I can't track it. Thank you for your patience.
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Response from HEADICT
Thank you for your order. Your package was in customs clearance and arrived in Canada on 02/07. Delivery is scheduled for 08/07. Best regards, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
Hello I ordered two caps that have already taken a while to arrive and the Nordic of one of the two caps is crooked and not very good quality.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered 4 caps and received 3. I find the handling of the order and the follow-up a little light. Paul
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A
Acheteur Vérifié
Rating: 3 out of 5
Beret for Father's Day
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G
Geverifieerde koper
Rating: 3 out of 5
Delivery took quite a long time and was unclear when delivery was going to be made. For example, there is no signal that somewhere s on day X there will be delivery between time X.
The quality of the product is good. And the service I can't judge because I didn't use it.
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Geverifieerde koper
Rating: 3 out of 5
Delivery took quite a long time. Unfortunately did not like the product and returned it to France at my own expense. Cost quite a bit.
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Geverifieerde koper
Rating: 1 out of 5
Until today I have not received delivery of my order!!!!!!! And you guys already dare to ask what I think of Headict.Where is my cap??????
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Response from HEADICT
Dear, Thank you for your comment and we apologize for the inconvenience. We contacted BPOST and opened an investigation. We will keep you informed as soon as possible. Best regards, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
After 11 days I still have not received my order and I have no idea when I will get it. I have not received any information about this from Headict or from and from the carrier of the order. Very disappointing.
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Response from HEADICT
Thank you for the comment. Several emails have been sent to you. We invite you to check the SPAMS. The parcel has been delivered yesterday. Best regards, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
The color turned out a little different than I thought. The delivery time was also a bit longer than we thought. Otherwise fine quality, was also familiar with this brand.
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Account suspended
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