No information is given on the fact that the dollars are American dollars, even though I live in Canada. The monetary value is not adapted to the country, so it comes as a surprise when you have to pay more than indicated on the site, knowing that it asks you for your country of delivery and your province.
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Response from HEADICT
Hello and thank you for your order. The currency is indicated at the top left of your screen for a computer or tablet and at the top of the drop-down menu for a smartphone. We can confirm that "USD" is the correct currency. Sincerely yours, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Cardboard torn or in poor condition in letterbox and very poor quality cap (visor cannot be adjusted by folding, no material in the visor) cap thrown in the garbage can, unable to send it back due to the condition of the cardboard and cost of sending it back by colissimo.
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Response from HEADICT
Thank you for your feedback. As indicated on the website, this is a folding cap (link below). https://www.headict.com/fr/24135-casquette-light-wight-nylon-packable-9twenty-la-royal-butternut.html However, you can return it to us in a different box if the first one was damaged in transit. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Poor-quality fabric already faded in places, poor-quality stitching too, many skipped stitches and quite a few threads sticking out. The logo on the side is not the same as the one shown on the website. Would not recommend.
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Response from HEADICT
Hello and thank you for your comment. It is surprising that a Brixton brand cap purchased 2 weeks ago is faded and untied. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Nothing bad about the product itself, on delivery it was a 3 week wait
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A
Acheteur Vérifié
Rating: 3 out of 5
Does not have the centimetre sizes at Stetson
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A
Acheteur Vérifié
Rating: 3 out of 5
Item conforms to my expectations. Fast delivery.
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A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I still haven't received my order. Sincerely Clarenn Steeve
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Response from HEADICT
Hello and thank you for your order. The Belgian sorting centers were indeed saturated at the end of November and shipments were suspended by Colissimo. We apologize for the inconvenience. We can confirm that your parcel is on its way and will be delivered as soon as possible. Yours faithfully The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
No one knows where your products are made. When we go into a physical store, we can read on the label: "Made in NNN". Not on your website. That's a shame.
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Geverifieerde koper
Rating: 1 out of 5
Still haven't received the hat due to using dpd who just flat out lie that you weren't home and then make you wait almost another week until you can pick it up yourself at a collection point
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Geverifieerde koper
Rating: 3 out of 5
Dear Sir/Madam, my cap is actually a little too big so I would like a size smaller. I have looked a few now to see if I can exchange this but I can't find anything. How does this work? Kind regards, François Plaisier
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A
Acheteur Vérifié
Rating: 1 out of 5
i still haven't received the hat!!!
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Response from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I can only judge the delivery since I still haven't received it.
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Response from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order for over a week!
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Response from HEADICT
Hello and thank you for your order. Your parcel will be delivered today. Due to the current pandemic and the large flow of parcels in national transit, delivery times may be delayed. We apologize for any inconvenience. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I placed 2 orders on the same day, the first (2 caps) was delivered free of charge. The second I placed a few minutes later, the delivery was charged to me, impossible to integrate this 2nd order into the first. I still paid more than 100 euros.... I've just received my second order, a NY cap, and I notice that the NY logo is fraying...
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A
Acheteur Vérifié
Rating: 3 out of 5
Classic New Era cap but too short around the ears (women's size?). I don't like the personalized embroidery at all. The finish of the embroidered letters looks rather cheap.
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A
Acheteur Vérifié
Rating: 3 out of 5
Great product, good quality. A little expensive, but the delivery by the post office sucks! The letter carrier placed the parcel with the wrong person. It would be a good idea to use a private service which would be much faster and more efficient (TNT, DHL, UPS).
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A
Acheteur Vérifié
Rating: 3 out of 5
delivery to the other end of my town instead of a nearby collection point, otherwise very good.
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G
Geverifieerde koper
Rating: 3 out of 5
My buff was broken on arrival I hesitated a lot to send it back, but was reluctant to go through the hassle AND I was really looking forward to it so I just glued the hole and took it for granted, but too bad it wasn't seen
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A
Acheteur Vérifié
Rating: 3 out of 5
Everything is perfect at Headict, except for the delivery since my order was never delivered (change service provider (Colissimo)). A customer who was always very satisfied...
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A
Acheteur Vérifié
Rating: 3 out of 5
Bonjour a tous Je pensais trouver sur votre site qui m'a bien séduit des chapeaux de qualité (bailey spécialiste americain )qu'elle surprise et déception en découvrant provenance chine il serait important de le signaler. A product that can be found on any market in France for 30 euros.
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Response from HEADICT
Hello, thank you for your comment. Most of our hats are indeed made in Asia. However, we remain at your disposal to guide you in your choices. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
One of the 2 caps delivered has a defect, I made a request to Customer Service, I had a quick return requesting photos (09/07) and since then nothing, despite a reminder. My email address: [email protected]
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Response from HEADICT
Hello, Thank you for your order. As indicated by email: New Era inserts a cardboard backing behind the back of the cap to hold the front of the cap in place during packaging. This means that the sweatband will drop during packing. However, it will return to its normal shape after being worn several times. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Goods arrived without delivery note/invoice and return form
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Response from HEADICT
Hello, to protect the environment, we do not send printed invoices and delivery bills. You can find your invoice in your customer account. You can also find the return form on our website at https://www.headict.de/content/7-ruckgabe-und-umtausch. If you have any questions or queries, our customer service team will be happy to help. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Package not received.
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Response from HEADICT
Hello, Thank you for your order. Due to an incomplete delivery address, your parcel was dropped off at a relay point and was picked up on Monday 13th July. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
The item I ordered was initially not available. I was not informed of this. It was only when I asked that it was delivered - albeit a few weeks late. Nevertheless: THANK YOU!
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Response from HEADICT
Hello, some products on our website say "Delivery within 14 days". These are products that we first have to reorder from the manufacturer. This is why it takes a little longer than usual. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Thank you
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A
Acheteur Vérifié
Rating: 1 out of 5
Nickel
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A
Acheteur Vérifié
Rating: 3 out of 5
Very good product, as described, but the price of delivery is too high and there's no offer of a free collection from a parcel relay. You have to make a margin .....
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Geverifieerde koper
Rating: 3 out of 5
Unique that my favorite stetson cap was still available to order from you guys. Shipped quickly, glad to receive it soon. I think it was sent with a DPD daughter and DPD is so bad in its service, that I 'found' my package by coincidence at a service point when I went by for another package...Both were not even offered at my home address, but dumped at the service point without notice.
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Geverifieerde koper
Rating: 3 out of 5
DPD delivered the package to the wrong address. "At the neighbors" Only it's not my neighbors. It's a different street. This is not your fault, but the fault of DPD. Kind regards, Erik
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Geverifieerde koper
Rating: 3 out of 5
The delivery did take a very, very long time.
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A
Acheteur Vérifié
Rating: 3 out of 5
I placed an order on May 17th and to this day I still haven't received anything even though it was a surprise to offer and they said it would take 7-10 days to arrive ... Disappointed .
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A
Acheteur Vérifié
Rating: 3 out of 5
I placed a first order and I was really extremely satisfied with my 2 caps and even my students want to order from me.
So I immediately reordered 3 caps but disappointingly the cut has changed slightly so the caps don't look great on me.
As for customer service, an e-mail was sent but I haven't received any feedback (what a shame).
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A
Acheteur Vérifié
Rating: 3 out of 5
3 weeks late
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A
Acheteur Vérifié
Rating: 1 out of 5
Order placed on May 19, chronopost delivery expected 3 days later and still nothing...
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Response from HEADICT
Hello, Thank you for your order. Your parcel has been shipped and will be delivered today. The current sanitary conditions have delayed the delivery of your parcel. We apologize for any inconvenience. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Lousy delivery, but it's just like Colissimo Engraving and color are in line. On the other hand, average quality, especially on the back of the plastic cap, which isn't very comfortable.
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A
Acheteur Vérifié
Rating: 3 out of 5
Very good product good quality After I ordered two personalized caps and one of them arrived with a spelling mistake...
So I made a complaint and I'm still waiting for an answer...
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Geverifieerde koper
Rating: 3 out of 5
Article fine. Organization poor.
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A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order and I've written to customer service twice, but they haven't replied.
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Response from HEADICT
Hello, Thank you for your comment. We would like to confirm that we have not been contacted and invite you to do so by sending an email to the following address: [email protected] Yours sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Just a comment: I was unable to pick up my parcel at the post office indicated no one at reception or closed .... Coronavirus
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Response from HEADICT
Thank you for your comment. As indicated on your tracking link, your parcel has been transferred to a post office open during this period of confinement. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I think it's an automatic e-mail following my order. Due to the circumstances (coronavirus), the post office informed me that my colissimo had been returned directly to you. I have already written to you to find out if I can be reimbursed.... I hope to receive a non-automatic reply from you. Thank you in advance Cdt
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Response from HEADICT
Hello, We did indeed reply to your email of 18/03 within 2 hours of receiving it and have proposed several solutions. Kind regards, The Headict team
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