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G
Rating: 3 out of 5
I don't find the failure to return free of charge to be customer-oriented. The fact that you cannot then return discounted items at all is really a bad thing.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Poor quality for 28 e
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G
Rating: 1 out of 5
delivered incorrectly, no response through customer service, but then none at all, and once the products surfaced they turned out to be not at all up to the quality the brands provide through other channels
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A
Rating: 3 out of 5
I would like to reply to your questionnaire because the hat I bought is already pilling, so I am not at all satisfied with the quality and I will avoid your site in the future.
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A
Rating: 1 out of 5
I have not received my parcel
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Response from HEADICT
Hello, Thank you for your comment. As indicated on the site, 10 days are necessary for shipping and delivery to Mayotte. Best regards, The Headict team
V
Rating: 3 out of 5
You should reconsider the parcel service. And customer service responds very quickly but is playing for time. Parcel was hanging somewhere in Melle in a depot for a few days. Could have been there sooner.
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Response from HEADICT
Hello, thank you very much for your opinion. You ordered the hat on 23.12.19 in the evening and we shipped it on 24.12.19. Due to the many holidays, DPD was only able to deliver on 02.01.20. Best regards from the Headict team.
A
Rating: 3 out of 5
The package did not arrive within 48 hours as announced. I was out of town when it arrived. Fortunately I got it back without any problem when I came back. So 2 stars.
The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
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The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
Response from HEADICT
Hello, Thank you for your order. However, as indicated on the site when selecting delivery methods, it takes 5 to 6 days to send a letter from France to Canada. Kind regards, The Headict team
A
Rating: 1 out of 5
Poor packaging, expensive returns and misleading photos, I do not recommend this site.
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Response from HEADICT
Thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to give us your feedback and help us understand the problem you've caused us, as the Miki New Era we ordered was a victim of its own success. Sincerely, The Headict team
A
Rating: 1 out of 5
Hello, Apparently your carrier lost the package. So I still haven't received it. Apart from the fact that it's a pity because it was a Christmas present for my wife, which I won't have for the evening of the 24th, I'm surprised to receive a satisfaction survey. Yours sincerely, Pierre MARTIN-GRANEL
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Response from HEADICT
Hello, Thank you for your comment. Our customer service will get in touch with you to resolve your order. Kind regards, The Headict team
V
Rating: 3 out of 5
I find it impertinent of you not to enclose a returns bill with the ordered goods. This means that the customer is stuck with the postage costs and pays twice if he returns a hat.
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Response from HEADICT
Hello, thank you for your message. According to our return conditions, the customer bears the return costs. https://www.headict.de/content/7-ruckgabe-und-umtausch Best regards from the Headict team
A
Rating: 3 out of 5
First experience with headict: negative I have just returned the defective product, at my expense I am waiting for headict to follow up ...
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Response from HEADICT
Hello, Thank you for your comment. We apologize for the inconvenience and invite you to contact our customer service via [email protected] so that we can resolve this. Kind regards, The Headict team
A
Rating: 1 out of 5
Almost 2 weeks since I ordered my package and I still haven't received anything... which is supposed to be a Christmas present... I'm not sure if I'll receive it on time or not... very disappointed
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A
Rating: 3 out of 5
Your internet site doesn't work When you click on the basket it doesn't take anything 1 time 2 times 3 times it ends up in the Hat Shop.
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A
Rating: 3 out of 5
I placed an order for stock merchandise with a substantial discount for Black Freiday. I was charged directly to my credit card. Shortly afterwards, I received an e-mail saying that the main article was no longer available. I asked for the same discount on the chosen article (which was less suitable for me than the original article).
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A
Rating: 3 out of 5
I had made a custom logo on the side of the cap .... Missing on delivery
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A
Rating: 3 out of 5
I was surprised by the size of the choker I received, I wasn't expecting this type of item at all... May I suggest that you indicate the dimensions of this type of item in your online catalog... Best regards.
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A
Rating: 3 out of 5
It's not the cap I'd selected, nor the color or shape.
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A
Rating: 3 out of 5
a justified change of product type, however it would have been appreciated if this had been indicated before placing a personalized order which is neither exchanged nor reimbursed. Too bad, because up to now it's been perfect.
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G
Rating: 3 out of 5
Ordered wrong product and in addition must send back at my own expense with track and trace, so beret of 40 euros cost me 18 euros on shipment and did not get desired product. I am still waiting my costs 40 euro refunded to my bank account
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A
Rating: 1 out of 5
I put 1 star because I could not not check anything but my opinion is "0" everywhere I placed order the 26.11 I have no order tracking, and especially I still have not received anything. I am very disappointed because to collect the money its never a problem.
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] to clarify and resolve the situation. Kind regards, The Headict team
A
Rating: 1 out of 5
Aren't you able to provide the necessary information for customs clearance?
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Response from HEADICT
Thank you for your order. As a Swiss resident, you are subject to customs duties and VAT. The necessary documents (CN23 form) are glued to the package and customs clearance may take up to 10 days beyond our control. Sincerely, The Headict team
A
Rating: 3 out of 5
Pay for the return pfffff and be forced to print a voucher when it is so simple to send us an invoice with a note for the return.
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A
Rating: 3 out of 5
Can't see our logo on the site properly. Received my hat quickly but can't see the logo at all. Very disappointed with my purchase
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V
Rating: 3 out of 5
After ordering it took quite a long time until delivery Ca 14 days.
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Response from HEADICT
Hello, you have ordered a personalized snapback, as stated on our site it takes 7-10 days as we need time for personalization. Best regards from the Headict team
A
Rating: 3 out of 5
Hat too small for a man
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A
Rating: 3 out of 5
Product not as described due to a badge that is not on the item.
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A
Rating: 3 out of 5
Received wrong size for a Bob, ordered size S, received M. The returnBAL postal service did not work.
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A
Rating: 1 out of 5
Delivery more than a week late even though I paid the fast delivery supplement....
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Response from HEADICT
Hello, Thank you for your comment. Our delivery times are indicated "from". We can also confirm that you have not selected the "24h delivery" supplement by TNT. Kind regards, The Headict team
G
Rating: 3 out of 5
It turned out bigger than I thought. Would have preferred a ? Smaller model
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G
Rating: 3 out of 5
Flat cap did not look nicely finished, push button front visible which is ugly. Maybe I can exchange it ?
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A
Rating: 3 out of 5
I was expecting a comfortable cap. Instead, I got a piece of junk made in china.
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A
Rating: 3 out of 5
Hello, for my 1st cap with personification request, the side inscription is not straight (not horizontal): too bad because I often order custom. In short, I have to find another manufacturer if nothing is done. French know-how has disappeared. Thank you.
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Response from HEADICT
Hello, thank you for your comment. As indicated on the site, we make every effort to get as close as possible to the design requested, but there may be minor changes to the final rendering. Best regards, The Headict team
A
Rating: 1 out of 5
Wrong product description on the website. Dissatisfied with the return payment. Annual customer lost.
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Response from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service via [email protected] in order to find a solution ;-) Good day to you The Headict team
G
Rating: 1 out of 5
I have not received it yet greetings
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A
Rating: 3 out of 5
Item not received the first time but quickly reshipped. I advise you to drop the colissimo service, they are liars and dishonest. I've had a personalized cap made, and apart from one spot where the embroidery is a little loose but not serious, it's superb.
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A
Rating: 3 out of 5
I ordered a DBZ cap from Headict. The site is well designed and delivery was fast. I am however very disappointed with the quality of the capslab cap. The top button isn't centered at all, and the stitching isn't very good. I hope it will be as sturdy as I expected. I also found it 10 cheaper near me. Apart from the quality of the product, there's nothing to say about the service.
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Response from HEADICT
Hello, Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Rating: 1 out of 5
Disappointed I paid two caps never received
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Response from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service department at [email protected] Sincerely, The Headict team
A
Rating: 1 out of 5
Hello, I had ordered 2 caps... I've only received one so far...
I'll grade as I should depending on how my problem is treated
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I'll grade as I should depending on how my problem is treated
Response from HEADICT
Hello, Thank you for your order. It has been sent in two parcels. You will receive the next one within 48 hours. Sincerely, The Headict team
G
Rating: 3 out of 5
Letters on the side are sloppy . Visor on the short side is 20 mm different from the other cap See order rxurqlrti P van Loon Spaarnestraat 152 3812 HK amersfoort
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A
Rating: 3 out of 5
I have mixed feelings. The caps are well made, but the lack of any indication as to whether the embroidery is more feminine or masculine is cruelly lacking. The rendering on a computer screen is not necessarily faithful to reality. I end up with a cap I can't wear. The color of the embroidery isn't actually masculine...
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