I love your products, but it's now been 2 deliveries that are not going well. My order dates from 27.07 and the product still hasn't arrived and is still marked as "En cours d'acheminement" on the Colissimo website.
I find that your site lacks a contact number to reach you and allow the customer to make the link between Colissimo and Headict.
Manuel Blin
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Response from HEADICT
Thank you for your loyalty. You'll find our telephone number at the top of the page and all the customer service information at the bottom of the page. Please don't hesitate to contact us again at [email protected] and we'll get things sorted out ; -) Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Several orders and always too long a delivery time, especially during sales periods.
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Response from HEADICT
Thank you for your loyalty. As indicated on the site, product customization takes 7 to 10 days in addition to shipping to Belgium. Sincerely yours, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
When you set a new delivery address, it would be good to respect it.
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A
Acheteur Vérifié
Rating: 3 out of 5
Preparation time too long (2 weeks)
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Response from HEADICT
Hello, Thank you for your order. As indicated on the website, 7 to 10 days are necessary for product customization. Each order is treated individually, personalized, cleaned and packaged before shipment. Best regards. The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I sent you back a cap for modification and you sent me back the same one without making the modification. I paid the colissimo for nothing. Sav not great I'm disappointed
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A
Acheteur Vérifié
Rating: 1 out of 5
I have to pay for delivery and returns, for a 28-euro product that didn't suit me, so I lost 13 euros. What's more, there's no pre-filled label for returns, so it's tedious and outdated.
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A
Acheteur Vérifié
Rating: 1 out of 5
Package not received
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A
Acheteur Vérifié
Rating: 3 out of 5
a little disappointed with the last purchase, the size l is much larger and the shape is different from the hat I wanted and has a lack of ventilation so the straw remains very wet and deforms the hat.
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G
Geverifieerde koper
Rating: 3 out of 5
Delivery took over 14 days.
Too bad.
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A
Acheteur Vérifié
Rating: 3 out of 5
3 hats ordered. 2 hats have a defect and the 3rd, the size indicated on the site does not correspond. Return coupon not respected because I wanted the exchange of a hat and avoid paying shipping again. Everything was refunded to me except the shipping costs of the return which should have been (see right INC) A voucher of 15 is offered to me but good more very desire to order.
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A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order
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Response from HEADICT
Hello, An investigation has been opened to determine the location of your package. We will get back to you as soon as possible and thank you for your understanding. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Too bad shipping costs are yours if a cap does not fit or is not good, otherwise everything is done correctly and they are top products.
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A
Acheteur Vérifié
Rating: 3 out of 5
The products were as described and very pretty. On the other hand, express delivery was a useless extra cost with an unscrupulous carrier, a real shame.
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A
Acheteur Vérifié
Rating: 3 out of 5
Nothing to report except that the cap adjustment is not great.
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A
Acheteur Vérifié
Rating: 3 out of 5
The size does not match, S-M is too large despite the sizes indicated on the site.
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Response from HEADICT
Thank you for your comment. On each of our product pages, we provide a tool that allows you to measure your head size and order the right size. Best regards. The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received my order although it says delivered. I have contacted the post office who tell me to contact headict.
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Response from HEADICT
Thank you for your order. As indicated during our email exchanges, an investigation has been opened to determine the location of your package. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Product was a "Stetson Trilby hat. Completely as described and well packed. The site promised a delivery date of max 3 days after purchase but this only arrived a week later. Replying to emails then with a comment regarding delivery date is apparently in its infancy.
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A
Acheteur Vérifié
Rating: 3 out of 5
Very disappointed with my purchase. The finish is mediocre. The logo was disjointed...
I do not recommend
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Response from HEADICT
Thank you for your order. Please do not hesitate to contact our customer service via [email protected] Have a nice day! The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I can understand that shipping costs are charged to the customer for an item they don't buy, but paying 16.5 euros to replace it because it's not the right size, that sticks in my craw.
Having already bought a hat in size M, I went back for the same size, alas it wasn't the same brand.
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Response from HEADICT
Hello and thank you for your loyalty. We had contacted you in order to take the return at our expense as a token of your loyalty. However, you had already returned the package to us. We therefore proceeded to a full refund and generated a credit code. Best regards. The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The quality of the cap is awful for its price ... Plastic strap pfffff
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G
Geverifieerde koper
Rating: 3 out of 5
According to Headict, the delivery was going to take 5-6 days. What I did not know and found very unfortunate is that it took almost three times as long. It came from France which apparently takes a very long time.... Was useful to know that you order in Dutch, (the contact in English) and the tracking code completely in French. Contact did take very long, as did the delivery. Cap was otherwise super
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A
Acheteur Vérifié
Rating: 3 out of 5
Disappointing color
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A
Acheteur Vérifié
Rating: 1 out of 5
I did not receive my order placed on April 20
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Response from HEADICT
Thank you for your order. As Switzerland is outside the EU, shipments automatically go through customs and packages may be held for up to 10 days beyond our control. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Haven't received ordered product yet, was a mistake with the order. My house number had not come through on delivery. Order was accepted.
Can't give a full review, so far overall not too good.
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery a little long. What's more, the deliveryman made no attempt to show us the parcel, simply leaving it on the floor in front of the janitor's lodge. The items are of very good quality. And I had no contact with customer service.
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A
Acheteur Vérifié
Rating: 3 out of 5
The packaging had to be repaired by the postal service. On arrival, it was still possible to remove the contents without having to unpack the packaging, just by lifting a corner of the flap. Fortunately, the contents were unharmed.
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G
Geverifieerde koper
Rating: 3 out of 5
The packaging did not hold up. The flat cap was in a flimsy flat box and was amateurishly and repeatedly taped on both short sides. The flat cap was undamaged. If one ships any other kind of headgear, e.g. a hat, this way you have a chance of damage. So use sturdy rigid boxes Otherwise, the flat cap I ordered is a perfectly nice cap that meets expectations.
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G
Geverifieerde koper
Rating: 3 out of 5
But this was due to DPD delivery; filed a complaint there as well. Super happy with the cap and the offer from on the website
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A
Acheteur Vérifié
Rating: 3 out of 5
cap too small and name embroidery unstitched. for the price of the merchandise i find it insufficient
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Response from HEADICT
Thank you for your comment. The caps presented on the customization module are one size only, 55-60cm (info on the site). However, if there is a defect, please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Order not received, and follow-up not efficient.
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Response from HEADICT
As indicated yesterday in our email exchanges, your parcel was held up in customs. This is a common situation for shipments to France overseas. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Cap a little too big, too bad
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A
Acheteur Vérifié
Rating: 1 out of 5
yes, I'm really not happy, I cancelled my order, you took it into account and now I won't be ordering anything from you again.
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Response from HEADICT
We exchanged emails on 01/03 and 07/03 and there was never any question of cancellation. The cap was shipped the same day as your order. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The straw hat was delivered in a box that was too small, so the hat arrived with a deformation due to the box being too small. For a first order, I was a little disappointed, so I don't plan to order from you again.
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Response from HEADICT
Stetson has a unique box format for its entire range, and we systematically offer one of these boxes to each of our customers who orders Stetson headwear. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The hat you sent me has some faults ("crushed" straw with an iron and a misshapen head).
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Response from HEADICT
Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I've never been delivered
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Response from HEADICT
Hello and thank you for your new order. As announced on your tracking link, your package has been dropped off at the post office. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Not received the merchandise
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Response from HEADICT
Hello and thank you for your order. Your parcel is on its way and arrived in customs on 19/02. You should receive it shortly. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I'm disappointed with my last order, not for the merchandise but for the customer service. I placed two orders on the same day and called customer service to ask if my order had been placed.
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Response from HEADICT
Hello, These were two custom caps and I didn't want to keep you waiting, so the first one was shipped as soon as it came out of production. If both caps were shipped at the same time, they would have arrived within 7 days. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Hello,I am satisfied with everything except delivery...I usually find delivery takes too long .... Greetings.I.Cakir
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G
Geverifieerde koper
Rating: 1 out of 5
I still have not received/delivered my order that I made last week,this I do regret...Regards.Ismael.C PS: see my email sent earlier today ajb.....
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A
Acheteur Vérifié
Rating: 1 out of 5
I ordered a cap and bonnet from you for Fr.45.- plus Fr. 7.- postage. I received your goods by post and was obliged to pay customs clearance and postage for the sum of Fr. 19.60 I find your way of proceeding not at all normal and moreover the cap does not suit me at all I await your reply. no cde UTHAMRIKW PA Monachon
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Response from HEADICT
When ordering from Switzerland (outside the EU), prices are exclusive of VAT. All shipments from abroad are subject to customs duties and VAT, and must be declared to the customs authorities. Please see the link below for information on exchanges and returns. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
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