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A
Rating: 4 out of 5
Meets expectations, professional site from start to delivery
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1 and 4 stars
Reset filtersG
Rating: 4 out of 5
delivery took 8 days everything else good
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A
Rating: 4 out of 5
Product received today, product appears to be of good quality. Packaging is very well designed to provide a good customer experience.
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A
Rating: 4 out of 5
I discovered that the Hatteras cap I'd received was made in China, and that the fabric seemed much lighter than that of a SETSON Hatteras cap I'd bought two years earlier from a milliner. I therefore have doubts about the authenticity of the product.
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Response from HEADICT
Hello, some retailers prefer Asian manufacturing to the original European one. However, we can guarantee that the Hatteras cap you order on our website is made by Stetson. Sincerely, The Headict team
G
Rating: 4 out of 5
Product in webshop turned out not to be available. So why is it in there? Alternative product was delivered. Settlement was fast and good. Delivery on agreed time.
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V
Rating: 4 out of 5
Shipment got stuck at customs
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A
Rating: 4 out of 5
no problem very good product good finish, delivery tracking a little hard to follow (cronoposte a day late)
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A
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
A trace on the cap is a shame
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Response from HEADICT
Hello, We apologize for the inconvenience. It is likely that this task was overlooked during order preparation. Please contact our customer service department at [email protected] Sincerely, The Headict team
A
Rating: 4 out of 5
I would have loved to receive the cap in the same box as you show in the video. Since I bought it to give as a gift, the presentation would have been more spectacular in a beautiful box with your logo. Your product is of very high quality. The only thing I found very expensive was the shipping (France/Quebec,Canada).
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A
Rating: 4 out of 5
a successful order delivered on time despite a delay between the order on the internet (it is possible to pay by cheque) and a new confirmation of the order. happy new year jacqueline tronche
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A
Rating: 4 out of 5
the hat didn't do everything right
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A
Rating: 4 out of 5
order delivered very quickly
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G
Rating: 4 out of 5
Fast delivery - product meets all satisfaction
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A
Rating: 4 out of 5
Very satisfied. No comment.
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A
Rating: 4 out of 5
Never been disappointed except for the loyalty points. You have to spend a lot for a small discount.
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Response from HEADICT
Hello, thank you for your loyalty. You will notice that following your subscription to our newsletter, many promotions are offered throughout the year (sales, black friday, ...). Sincerely, The Headict team
G
Rating: 4 out of 5
Good service, convenient website
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A
Rating: 4 out of 5
hello, the service is generally good. the only problem I'd have is with the site, at the time of selection: for example, I didn't understand that the cap I was choosing was a rain cap, which led to some disappointment on arrival. There should be a better description of the materials used. Have a nice day. Catherine Laugier
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A
Rating: 4 out of 5
Product conforms to expectations Delivery time respected Nothing to complain about
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A
Rating: 4 out of 5
Top-notch personalization
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A
Rating: 4 out of 5
I ordered an item at the beginning of December but it didn't arrive (distribution problem), so I had to call Headict again to get a replacement. In conclusion, customer service is a little slow to react to problems, but otherwise the item is perfect.
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V
Rating: 4 out of 5
Actually quite good. A few gaps in the embroidery. Not quite neatly done. Looks quite good from a distance. Not so good up close.
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Response from HEADICT
Hello, our caps are embroidered with great care. It may be that we have overlooked something during processing. Please send us a picture for assessment to [email protected]. Best regards, your Headict team.
A
Rating: 4 out of 5
I've been ordering for several years and I'm satisfied with the products I've bought, and the speed of delivery.
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A
Rating: 4 out of 5
delivery is long but the site is very pleasant
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A
Rating: 1 out of 5
Bonnet never received
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Response from HEADICT
Hello Sir, An investigation has just been opened with the postal services. We will get back to you as soon as possible and apologize for the inconvenience. Sincerely, The Headict team
A
Rating: 4 out of 5
Nice hat arrived after a week... Customer service was very responsive and as soon as they were informed, the delivery problem was resolved within 24 hours. What's more, they made a commercial gesture to apologize for the delay. In short, super: serious and starting!
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A
Rating: 4 out of 5
nothing else to add
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A
Rating: 4 out of 5
good nothing to say
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A
Rating: 4 out of 5
Nothing to report. Excellent service
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G
Rating: 4 out of 5
Waiting time too long
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A
Rating: 4 out of 5
care articles difficult to find on the site; specific section missing.
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A
Rating: 4 out of 5
On-time delivery and product conformity
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A
Rating: 4 out of 5
cool
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G
Rating: 4 out of 5
Fast delivery and cap completely meets expectations
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A
Rating: 4 out of 5
Product corresponds to the visualization on the site. Delivery on time, Impeccable.
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A
Rating: 4 out of 5
short
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V
Rating: 4 out of 5
Cap itself of high quality. The embroidery itself is not very high quality and clean.
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Response from HEADICT
Hello, we attach great importance to high-quality and neat embroidery. Please send us a picture to [email protected] so that we can check the quality of the 3D embroidery. Best regards - Your Headict Team
A
Rating: 4 out of 5
Super pretty hat
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A
Rating: 4 out of 5
product meets expectations
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A
Rating: 1 out of 5
The package was delivered to the wrong address and I haven't heard back from customer service ....
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Response from HEADICT
Hello, An e-mail was sent to you on 08/12 at 11am. It may have gone to SPAMS? Sincerely, The Headict team
Account suspended
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