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A
Rating: 4 out of 5
having had a delivery problem, I had a perfect follow-up from customer service
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
After placing an order for a cap that was in stock, I was informed once I had paid for my basket that the cap was no longer available, with no possibility of obtaining it because your supplier was out of stock. Had I received the information beforehand, it is quite possible that I would not have made my purchase for the second item.
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Response from HEADICT
We apologize for the inconvenience. Our supplier was supposed to restock, but we quickly refunded the cap and shipped the second product.
A
Rating: 4 out of 5
fast delivery and the products I ordered met my expectations
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A
Rating: 1 out of 5
Customer manager who didn't understand my request and only cared about my transaction
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Response from HEADICT
We would like to remind you that you have been checked for bank fraud. Such a procedure would not have been necessary if your order had been paid in full.
A
Rating: 4 out of 5
Very nice product delivered quickly
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A
Rating: 4 out of 5
R A S
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A
Rating: 4 out of 5
Well served and on time thank you
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A
Rating: 1 out of 5
THIEF Did not respect my right of withdrawal after several emails they pretended not to understand I WILL NEVER ORDER AGAIN
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A
Rating: 4 out of 5
Apart from the fact that the relay point I had chosen miraculously turned into a post office, everything is in order.
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Response from HEADICT
Hello, We apologize for the inconvenience. It can happen that a relay point is out of business and that the post office forwards the parcel to the nearest point. Sincerely, The Headict team
A
Rating: 4 out of 5
I was pleasantly surprised to receive the item so quickly(13/01/2017) Ordered on (08/01/2017) Thank you for your efficiency L spinosa
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A
Rating: 4 out of 5
Top products and service, I highly recommend
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A
Rating: 4 out of 5
Good product but delivery was late
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A
Rating: 4 out of 5
delivery is fast the quality of the caps I only order Stetson so good
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A
Rating: 4 out of 5
Nothing to complain about, I recommend this site.
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A
Rating: 4 out of 5
Second order, always the same quality. Manufacturing time a little long but normal for a holiday. Perfect customer service
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A
Rating: 4 out of 5
very well
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A
Rating: 4 out of 5
Hello The quality of the cap is not up to scratch and does not correspond to the photo nor to the value for money Indeed on the site the cap seems rigid but in reality it is not on the whole cap Only the front and visor is quality I also find that the price compared to the quality of the cap is a little expensive.
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Response from HEADICT
Hello, if you wish, you can send a photo of the cap to [email protected] Sincerely, The Headict team
A
Rating: 4 out of 5
Goods received on time but unfortunately a little damaged. Very helpful and responsive customer service who were able to offer me a very interesting solution.
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A
Rating: 4 out of 5
THE ODDS SHOW OUR SATISFACTION.
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
Living a few km from the Annecy store, I had to pick up the product, which I hadn't planned.
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Response from HEADICT
It is indicated on your order that the delivery method selected is "pick up in store". We have therefore proceeded according to your choice. Sincerely, The Headict team
A
Rating: 4 out of 5
Very satisfied, my boyfriend was delighted, but the shipping costs are high.
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A
Rating: 4 out of 5
I recommend this site.
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A
Rating: 4 out of 5
fast delivery, return for size change just as fast. Satisfactory first purchase, to be repeated.
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A
Rating: 4 out of 5
I was looking for a wide-brimmed beret and this one disappointed me a little because on the website photo it looks bigger, whereas on my head it looks much smaller.
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Response from HEADICT
As this is a one-size-fits-all beret, it may look different on different people. We work every day on the descriptions and photos of our products.
A
Rating: 4 out of 5
Good quality hat, arrived on time. Nevertheless, the box arrived almost completely open...fortunately it was well protected inside.
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A
Rating: 4 out of 5
yes, I am satisfied with HEADICT
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A
Rating: 4 out of 5
Very satisfied with our order. Delivery was quicker than expected. The personalized caps are exactly what we asked for, and the embroidery is very well done. I recommend this site
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A
Rating: 4 out of 5
Delivery within 45 minutes' walk of the planned location
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Response from HEADICT
We can guarantee a shipment, however, it can happen that during a busy period on the mail distribution networks that a package may be dropped off at a neighbor's, a different relay point or even returned to sender. We apologize for any inconvenience caused.
A
Rating: 4 out of 5
Article not as I had imagined, but very good quality very neat. I recommend Headict to all, whether associations or individuals.
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A
Rating: 4 out of 5
Yes, very satisfied with my last parcel
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I find it difficult to choose the right cap model on the internet.
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Response from HEADICT
We're working every day on the site's evolution, to make the most of every cut, color and detail of a product, as well as making it easy to search by category.
A
Rating: 4 out of 5
Very good However: I had ordered a product (unstructured cap) for a Christmas present. They called me a few days later to tell me that the model was out of stock and that I had to choose another one. So I would have appreciated a commercial gesture ...
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A
Rating: 4 out of 5
Satisfied Good quality product, very happy with the inscription on the cap. Fast delivery.
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A
Rating: 4 out of 5
Yes
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A
Rating: 4 out of 5
Delivery that was not made in the RIGHT relay point and moreover it could not be delivered to this relay point ... however by calling the store I had a great person on the phone who allowed me to have the package 2 days later.
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Response from HEADICT
We guarantee that the package will be sent. It's true that during the festive season, the postal network can become saturated and a parcel can go astray. Thank you for your compliment! Happy holidays to you.
A
Rating: 4 out of 5
The product is perfect, delivery is on time
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A
Rating: 4 out of 5
Good quality. beanie. Too bad the wool knitting isn't thicker. The leather Captain Cousteau brand gives the hat a chic look.
French product. Well done.
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French product. Well done.
A
Rating: 4 out of 5
Satisfied with the product, very nice production, shame not to have more choice on the style, cut and material of the basic model of the cap.
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Account suspended
Cette attestation de confiance n'est plus disponible.