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A
Rating: 4 out of 5
Top-notch customer service... The quality of the products is spot on... On the other hand, the tnt service is really bad compared to other providers.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Items are as described on the website. These are genuine products, the sizes are as described and the colors are as described. Finally, the branding also conforms to the presentation made on the site (color, font and location). On-time delivery with tracking
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A
Rating: 4 out of 5
I'm always surprised by the quality of the embroidery when I personalize a cap, and there's nothing to complain about in terms of quality/time. My first personalized cap is still in perfect condition a year later.
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A
Rating: 4 out of 5
Hello , I appreciate the fact of being able to personalize my cap , on the other hand the caps are not all identical in term of holding on the head certain caps are deformed , of little to be with transport I do not know and I find its shame just like the adjustment of the caps is not the same one has another on the other hand the personalization with the top ...
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Response from HEADICT
Hello, thank you for your feedback. It's true that all our caps don't have the same fit. The curves are softer than the snapbacks. The adjustment system also differs from one model to another. We will send you an e-mail as soon as possible to discuss the problem with you.
A
Rating: 4 out of 5
Wide selection and fast delivery.
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A
Rating: 4 out of 5
Yes
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A
Rating: 1 out of 5
I have not received my order 0
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Response from HEADICT
Hello, We sent you your parcel the day after you placed your order. The post office had a problem, which we discovered when we received your email telling us that you had not received your parcel. We have immediately opened an investigation with the post office so that they can find your parcel. We hope this problem will be resolved soon.
A
Rating: 4 out of 5
Hello Insufficient communication: order on 2/06; acknowledgement of receipt + invoice on 2/06 with no estimated delivery date in my account; I send an e-mail on 8/06; no reply; I send the e-mail again on 10/06; reply: I should have noted the estimated 10-day delivery time when ordering, i.e. 12/06. Cap received on 22/06. Selling on the internet is about building trust ;))
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Response from HEADICT
Hello, It's true that your first email got a bit lost in the mail stream, sorry about that. Our supplier was in inventory at the time of your order, which is why the delay was a little longer than expected. I hope the trust isn't totally broken : ) Have a nice day under your beret!
A
Rating: 1 out of 5
Coli never received, I would not compensate lilies on this site.
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Response from HEADICT
Hello, As we told you by email, the parcel tracker announces that your parcel has been delivered to the janitor. If your neighbours/janitors/caretakers don't have your parcel, please come back to us and we'll make an inquiry with the post office. This incident is not our responsibility. We sent your package on time.
A
Rating: 4 out of 5
satisfied overall
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A
Rating: 4 out of 5
The cap I ordered is great, exactly what I wanted, but why is it taking so long to receive it?
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Response from HEADICT
Hello, the delivery time for your product was a little longer than expected because we no longer had it in stock, so we had to recommend it to the supplier (who was also in inventory at the time, which further slowed down the delivery process...).
A
Rating: 4 out of 5
Very satisfied, quality product, on-time delivery. Impeccable
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A
Rating: 4 out of 5
Satisfied with products
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A
Rating: 4 out of 5
Good work cap is good I love except delivery a little disappointed late. thank you Mc Roby
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Response from HEADICT
Hello, we sent your cap on time. After that, the post office was a little late, we're sorry about that.
A
Rating: 4 out of 5
I'm very satisfied with my order and I'll probably make another one soon.
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A
Rating: 4 out of 5
The cap is for my daughter and she didn't like the fact that the bottom of the visor is green while the rest of the cap is blue.
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A
Rating: 4 out of 5
The cap isn't at all the same color as on the site, but the engraving on the leather is fine.
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Response from HEADICT
Hello, sorry for the different color to the one on the website, we'll get in touch with you to find out.
A
Rating: 4 out of 5
Yes, I am satisfied with my order, and with the product I ordered. However, the delivery was not respected (2 days late) even though I paid for the fastest delivery, which was therefore the most expensive.
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A
Rating: 4 out of 5
Hello, the article, probably of good quality, was delivered quickly. But it's a shame that you can't see the inside of the headwear. I have a contact allergy to black dyes, and my cap is black on the inside.
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Response from HEADICT
Hello, sorry to hear that, we take pictures of the inside of our chef covers when we think of a particular specificity, most of them are black on the inside,... Don't hesitate to call us for this kind of information.
A
Rating: 1 out of 5
I never received my order
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Response from HEADICT
Hello, We sent your order within the time indicated by the site, the same day of your purchase (for an order placed before 2 p.m.). According to the postal tracking number, the package was delivered 2 days later.
A
Rating: 4 out of 5
The packaging of the hat could be improved, as the cardboard was slightly dented when I received the parcel.
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Response from HEADICT
Hello, We do our utmost to ensure that you receive your products in good condition. During the journey to your letterbox our parcels may be transported with other larger parcels which may damage the outside of your parcel. But I'm sure your hat was in good condition! Enjoy it : )
A
Rating: 4 out of 5
I am generally satisfied with my order. Fast and efficient service. Delivery costs a little high, however...
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
delivery the day after the planned date and no information about the delay. It's a shame to wait for a parcel that doesn't arrive on the planned day.
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Response from HEADICT
Hello, We sent your order as quickly as possible, on time. Unfortunately, we can't do anything about this as we weren't informed of the slight delay ourselves. Nevertheless, we hope you like your beret : )
A
Rating: 4 out of 5
For my second order it is a very big problem concerning a debit of my account which relates to an order which was never delivered for the moment. It's very unpleasant to be considered as a cheater, because it's my first order at headick. Very strange ????? . I hope for a coherent end to the problem
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Response from HEADICT
We're sorry about this incident, but in no way did we consider you a cheater. Things are now back to normal and we hope you're enjoying your berets.
A
Rating: 4 out of 5
a little disappointed by the quality of the cap, which has greatly diminished compared to an identical hatteras cap ordered from you about 3 years ago
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A
Rating: 4 out of 5
Fully satisfied with the product purchased and the delivery. Product and customer service fully in line with my expectations.
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A
Rating: 4 out of 5
delivery a little after indicated date
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A
Rating: 4 out of 5
very satisfied with the product but delivery takes a long time
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A
Rating: 4 out of 5
Very good site, good service and delivery, perhaps a little more explanation of sizes. Site to be recommended.
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Rating: 4 out of 5
Good product However, disappointed that the visor underneath is green for custom caps Too bad we can't change the color ourselves
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Rating: 4 out of 5
Reasonable delivery time.
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Rating: 4 out of 5
Satisfied with the site, satisfied with the cap and its embroidery.
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Rating: 4 out of 5
Fast delivery, hat-friendly packaging, recommended website +++++
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Rating: 4 out of 5
nothing negative to report
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A
Rating: 4 out of 5
Nice product, too bad it wasn't completely flat...
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Rating: 4 out of 5
I'm proud of your work, but there aren't enough models for those who do 64 and that's pretty annoying, because if there were more models, I'd probably have taken more caps.
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
The order arrived on time, except that the item was too large. I had to return the item and no worries about a refund.
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Rating: 4 out of 5
The delivery was fast, the packaging conformed to specifications and the product corresponded to my expectations. The little extra...A phone call from the Headict service to ask me if I wanted to personalize the product I had bought? It's great to have human contact.
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Account suspended
Cette attestation de confiance n'est plus disponible.