English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
M
Rating: 1 out of 5
Return very difficult, item was sent back from France twice, no return has taken place, suitable size was not available, refund has not occurred
Translated reviews
Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
1 star review
Reset filtersM
Rating: 1 out of 5
In response to my return request, I was informed that Headict is insolvent and that a return and refund are not possible. After a week, the shop is still online unchanged and orders can be placed. Even after 3 weeks, there is no change. A follow-up inquiry was not even answered. This is really absolutely terrible! I strongly advise against purchasing from Headict!
Translated reviews
V
Rating: 1 out of 5
I received my package on 10/02. I returned it on 21/02 for a refund. Return within 14 days = refund. Return within 30 days = store credit. And you send my package back to me without any explanation?!
Translated reviews
M
Rating: 1 out of 5
Did not receive the complete order and still no refund
Translated reviews
S
Rating: 1 out of 5
Great range and speedy delivery which was well packaged. Very satisfied with service .
J
Rating: 1 out of 5
Toto has had a very bad experience, received the wrong bar and after consulting, returned it with the received return label. Now there is a discussion that my return shipment has not been received. In short, I paid and so far, everything is out of my control, NOTHING.
Translated reviews
H
Rating: 1 out of 5
However, the fabric is knitted so thinly that light shines through, and consequently, the wind blows through as well. Unfortunately, I could not recognize this flaw from the images beforehand. Additionally, I received a dark blue hat with a cable pattern, although I had accepted a black one without a braid. Be that as it may, in colder weather, I wear both hats on top of each other. I am completely satisfied with previous orders. Kind regards from H. Göpfert.
Translated reviews
A
Rating: 1 out of 5
As for the red beret: despite the instructions received by email to enlarge the opening, it is still too small for me (I don't have a big head). Beautiful red color, but really too small for an adult woman. The navy beret does not suit my complexion, the 'navy' color is closer to black than blue. I am disappointed.
Translated reviews
J
Rating: 1 out of 5
The specified sizes are incorrect
Translated reviews
J
Rating: 1 out of 5
The specified sizes are incorrect
Translated reviews
H
Rating: 1 out of 5
I have not received my order even after four weeks. How can I rate an item that I paid for but did not receive? I have informed PayPal about this, that I cannot rate an order that I have not received. I have informed PayPal...
Translated reviews
O
Rating: 1 out of 5
2 purchases made and I still don't have a hat :( Beware of sizes that are sold in S or M or XL and not in 56 or 58 or 60... Frustrated with the enjoyment of my purchases, I spent significant amounts on shipping costs for sending and returning due to errors that lack common sense in business and are especially non-refundable :( I still haven't received a response from management after 5-6 emails sent... Headict should pamper its customers so that they become ADDICTED to their hats :))
Translated reviews
M
Rating: 1 out of 5
Mala
Translated reviews
Response from HEADICT
Hello,
Thank you for your order.
We shipped your package in accordance with our terms and conditions and within the specified time frame, to the address you provided during your order. Once the package was delivered, you contacted us to inform us that it was at the wrong address. However, the package was waiting at the address you provided during the purchase. We offered to resend the item at our expense to the address of your choice.
We remain at your disposal for any further information and wish you a pleasant day.
Kind Regards
Headict team
Thank you for your order.
We shipped your package in accordance with our terms and conditions and within the specified time frame, to the address you provided during your order. Once the package was delivered, you contacted us to inform us that it was at the wrong address. However, the package was waiting at the address you provided during the purchase. We offered to resend the item at our expense to the address of your choice.
We remain at your disposal for any further information and wish you a pleasant day.
Kind Regards
Headict team
T
Rating: 1 out of 5
Hello, No refund or commercial gesture for the error of order on a personalized hat.
Translated reviews
Response from HEADICT
Hello,
Thank you for your order.
In accordance with our general terms and conditions of sale and return, available on the site, it is clearly stated that personalized items cannot be returned or exchanged.
The error was not of our making, as we embroidered the hat with the lettering indicated on the order. As a result, we are unfortunately unable to accept returns against reimbursement, as you requested.
We remain at your disposal for any further information and wish you a pleasant day.
Best regards,
The Headict team
Thank you for your order.
In accordance with our general terms and conditions of sale and return, available on the site, it is clearly stated that personalized items cannot be returned or exchanged.
The error was not of our making, as we embroidered the hat with the lettering indicated on the order. As a result, we are unfortunately unable to accept returns against reimbursement, as you requested.
We remain at your disposal for any further information and wish you a pleasant day.
Best regards,
The Headict team
G
Rating: 1 out of 5
I did not receive the package
Translated reviews
Response from HEADICT
Dear,
Your package was sent and is marked as delivered.
You contacted us to report that it hadn’t arrived and we have been working together to resolve this issue as quickly as possible. However to proceed with the replacement of your order we sent you a message that we have not yet received a response to.
In accordance with our terms and conditions I cannot process the replacement of the package without your response and the necessary confirmations to proceed. We are still awaiting your reply and the completed document.
You can reach me at [email protected], and I wish you a pleasant day.
Best regards,
Swan
Your package was sent and is marked as delivered.
You contacted us to report that it hadn’t arrived and we have been working together to resolve this issue as quickly as possible. However to proceed with the replacement of your order we sent you a message that we have not yet received a response to.
In accordance with our terms and conditions I cannot process the replacement of the package without your response and the necessary confirmations to proceed. We are still awaiting your reply and the completed document.
You can reach me at [email protected], and I wish you a pleasant day.
Best regards,
Swan
A
Rating: 1 out of 5
Not so good
Translated reviews
Response from HEADICT
Thank you for your order. We remain at your disposal for any complaint at the following address: [email protected] We wish you an excellent day. Sincerely, The Headict team
A
Rating: 1 out of 5
As of today, chronopost has not delivered the parcel despite my repeated reminders.
Translated reviews
Response from HEADICT
Thank you for your order. Your parcel has been waiting since the 25/06 in the relay point indicated on the parcel tracking, it will be reshipped to our premises within 7 days if it is not claimed. For further information, please contact us at [email protected] We wish you a pleasant day. Sincerely The Headict team.
A
Rating: 1 out of 5
A
Rating: 1 out of 5
A
Rating: 1 out of 5
-
Translated reviews
A
Rating: 1 out of 5
Paid 6 euros for the 48 h service,after 5 days still not delivered.With track and trace code you don't get any wiser either.
Translated reviews
Response from HEADICT
Dear, You contacted us through our customer service and we promptly responded by acknowledging the delay in delivery due to a "postal sorting error". Furthermore we issued a refund for the shipping charges. We remain at your disposal and we wish you a pleasant day. Kind regards Headict Team
A
Rating: 1 out of 5
It's been 10 days since I ordered. I've been charged but the order hasn't even been shipped yet.
Translated reviews
Response from HEADICT
Hello, Thank you for your order. You finalized your purchase on 04/06 and we sent the parcel the same day. Further to your comment, I note, indeed, that there is an incident during the routing by Colissimo. I'm opening an investigation and will get back to you by email. When a problem like this arises, please don't hesitate to contact our customer service department; that's what we're here for. [email protected] Sincerely, The Headict team
A
Rating: 1 out of 5
Never received the package
Translated reviews
Response from HEADICT
Hello, Thank you for your order. You placed your order on the evening of 03/06, and the parcel was dispatched as soon as we got back on 04/06. We have just checked the tracking of the parcel and, indeed, the routing seems blocked within the Chronopost network. We are opening an investigation to find out more. In the event of a problem similar to this one, please contact Headict customer service; we are perfectly capable of providing you with information and managing the incidents that a dysfunctional delivery can cause. [email protected] We remain available and wish you a pleasant day. Sincerely, The Headict team.
A
Rating: 1 out of 5
I had bought an expensive cap which unfortunately I picked up too late and sent it back first I still haven't got my money back
Translated reviews
Response from HEADICT
Dear, Thank you for your attention. We received your package back at our premises because no one picked it up from the pickup point. We sent you a message on 11/03, and you have not yet responded to our message.... Therefore, your parcel is still pending at our premises. Awaiting your reply we wish you a pleasant day. Kind regards. Headict Team.
A
Rating: 1 out of 5
I've ordered in the past, sometimes from abroad. Today, it takes more than a week to drive 500 km. You'd think it would arrive by donkey. Change carriers.
Translated reviews
Response from HEADICT
Hello, Thank you for your order. You have selected a pick-up delivery (4 working days). Your order is waiting for you in the relay point, you can go there to collect it. We wish you a pleasant day. Sincerely, The Headict team
A
Rating: 1 out of 5
The sun hat I ordered 9-5 was never delivered by dpd. I will contact about it soon, but due to my illness and treatment it hasn't happened yet
Translated reviews
Response from HEADICT
Dear, Thank you for your attention. Your order was placed on 05/09, and you chose a 7-day pickup delivery option. We dispatched it on 05/10, and it was delivered on 05/14 in accordance our shipping terms. We remain at your disposal and we wish you a pleasant day. Kind regards. Headict Team
A
Rating: 1 out of 5
A
Rating: 1 out of 5
A
Rating: 1 out of 5
-
Translated reviews
A
Rating: 1 out of 5
Worthless company. No response to questions about where order stays. No response to asking for your money back. To me these are scammers. Do not buy from this company is my advice.
Translated reviews
Response from HEADICT
Dear, Thank you for your order. Your package is waiting for you at the selected pickup point. We've replied to all of your messages the first on May 1st and the second on May 3rd but our replies may be in your spam folder! All the information has been provided to you. If the package is not collected from the pickup point within 7 days it will be returned to us and we can only issue a refund upon receipt of the package. We remain at your disposal and wish you a pleasant day. Kind regards Headict Team.
A
Rating: 1 out of 5
24-04-2024 ordered a hat for 50.89. Haven't received anything yet. Try to contact via email to either still get delivered or my money back. No response. They are scammers. People I advise NOT to buy anything from Headict.
Translated reviews
Response from HEADICT
Dear, Thank you for your order. Your package is waiting for you at the selected pickup point. We've replied to all of your messages the first on May 1st and the second on May 3rd but our replies may be in your spam folder! All the information has been provided to you. If the package is not collected from the pickup point within 7 days it will be returned to us and we can only issue a refund upon receipt of the package. We remain at your disposal and wish you a pleasant day. Kind regards Headict Team.
A
Rating: 1 out of 5
Ordered two weeks ago, nothing received yet
Translated reviews
Response from HEADICT
Dear, Your parcel is available at the selected pickup point. Feel free to contact us at [email protected] to obtain your tracking link for your order and the address of the pickup point. We remain available for any information and wish you a pleasant day. Kind regards, Headict Team
A
Rating: 1 out of 5
I thought I was getting a product made in France, but that's not the case, so I'm disappointed.
Translated reviews
Response from HEADICT
Hello, thank you for your order. First of all, we would like to inform you that Barts Amsterdam is a brand of Dutch origin. As retailers of this brand, we are able to provide information on the origin and manufacture of the products we offer. If you need to know the country of manufacture, please contact us directly at [email protected]. We'll be happy to provide you with all the information you need. We wish you a pleasant day. Sincerely, The Headict team
A
Rating: 1 out of 5
Ho ordinato due articoli e me ne avete consegnato altri. Ho scritto al servizio clienti e nessuno mi ha risposto. Servizio pessimo
Translated reviews
Response from HEADICT
Dear, The item you ordered has been dispatched and delivered on time. You contacted us regarding this order and we provided all the necessary details you needed. Maybe the mail is in your spam folder. We have also attached your invoice. If you need any further information we remain available at the following address: [email protected]. We wish you a pleasant day. Best Regards Headict Team
A
Rating: 1 out of 5
Delivery times too late still not there
Translated reviews
Response from HEADICT
Hello, your order was dispatched immediately after receipt of payment on 11.01.24 and was delivered to the parcel store you selected on 13.01.24. DPD has already informed you. Please check your spam and collect your parcel. Best regards from the Headict team
V
Rating: 1 out of 5
I have still not received my package after 1 month. When I contact them, I am only put off by a computer, but nothing happens.
Translated reviews
V
Rating: 1 out of 5
Very long delivery time.
Translated reviews
V
Rating: 1 out of 5
I paid for fast shipping. Hat still arrived a week later. I couldn't use it anymore because I bought the hat for a specific event. So 60 for nothing. Thank you
Translated reviews
Response from HEADICT
Hello, thank you for your comment. We sent your order with DPD Express as soon as we received it. Unfortunately, DPD did not fulfill the promised service. We will of course refund the express costs. You can return the hat for a refund. If you have any questions, please contact our customer service at [email protected]. Best regards from the Headict team
V
Rating: 1 out of 5
In the event of a return, the shipping costs for both the purchase and the return are borne by the buyer. So, regardless of whether the item fits or not, the shipping costs, in my case around EUR 10.00, are definitely gone. Therefore: Once and never again.
Translated reviews
Response from HEADICT
Hello, thank you for your comment. We cover the shipping costs to Germany from 49 for a delivery with DPD Pick Up Europe. According to our return conditions, the buyer bears the return costs to Germany. Best regards from the Headict team.
A
Rating: 1 out of 5
Company of charlatans.
Translated reviews
Response from HEADICT
Hello, For information: you placed an order on 7/11 for a beret in size XL, we processed and shipped your order the same day. You sent us back your beret without closing the box properly and the box arrived empty... Despite this, we found a solution to ensure your satisfaction and, after checking with the carrier, returned the beret in the size you requested....
V
Rating: 1 out of 5
Goods have not yet arrived
Translated reviews
Response from HEADICT
Hello, unfortunately the delivery took longer than usual. We have no control over this. Your parcel was delivered on 06.11.23. Best regards from the Headict team
V
Rating: 1 out of 5
Ordered on 28.06.23, still not here today (19.07.23) - with an announced delivery time of 4 to 5 days!!!! No answer to an inquiry e-mail from 11.07.23 until today, but have already received 4 or 5 advertising e-mails since then. The shipping company Chronopost (DPD France) is a disaster: parts of the website do not work or are only available in French (otherwise English can also be selected).
Translated reviews
Response from HEADICT
Hello, your parcel was dispatched by Headict one day after you placed your order and was accepted by Chronopost. Unfortunately, Chronopost has not fulfilled its service and has not yet delivered your parcel. We have opened an investigation today and we will contact you as soon as Chronopost informs us of the results. You can also view the Chronopost link in German. Many greetings
V
Rating: 1 out of 5
Order has not yet arrived, although it has already been paid for. Even after contacting us twice, the store has not responded!
Translated reviews
Response from HEADICT
Hello, unfortunately the email address on our website was incorrect. Please contact customer service via the contact form or at [email protected]. Your parcel has already been sent and has unfortunately not yet been delivered. Best regards from the Headict team
G
Rating: 1 out of 5
No charge for returns
Translated reviews
Response from HEADICT
Dear, Return and exchange conditions are available at any time on our website. Please find the following link. https://www.headict.nl/content/7-ruilen-en-retouren We remain at your disposal and wish you a pleasant day. Best regards. Headict team.
Account suspended
Cette attestation de confiance n'est plus disponible.