Still haven't received delivery, so difficult to assess. Although it was supposedly delivered within 48 hours.
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Response from HEADICT
Hello, Thank you for your order. I have noticed a delay in the tracking of your delivery. As I have no further information from the postal service, I will reimburse your shipping costs immediately. We apologize for the inconvenience. We remain at your disposal and wish you a pleasant day. Sincerely Headict Team
V
Verifizierter Käufer
Rating: 1 out of 5
My item never arrived. Tried to contact me by e-mail. Unfortunately received no reply.
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Response from HEADICT
Hello, thank you for your message. Unfortunately we have not received an email from you. We received your order in the evening on 28.06.23 and it was shipped on 29.06.23 and is still on its way to the parcel delivery center. It is a little longer than usual. If your order does not arrive by the end of the week, please contact customer service at [email protected] Best regards, Headi
V
Verifizierter Käufer
Rating: 1 out of 5
The delivery took a very long time and when I finally received the package, the size was wrong. I tried to contact customer service, but there is no hotline for complaints. The returns registration does not work and I have not heard back despite repeated requests. The buyer has to bear the costly return shipping costs themselves, which is not possible under Onlin
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Response from HEADICT
Hello, thank you for your message. The shipment was sent on the day of the order on 21.06.23 and was delivered on 28.06.23. According to our return policy, the buyer pays the return costs. Customer service responded to your email on the same day. Best regards from the Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I once ordered something but never got delivered.After several emails sent still no response.
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Response from HEADICT
Dear, Thank you for your order. Your parcel was never picked up at the relay point in time and is currently on its way back to our offices. Please find the tracking link below below. https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ144949511JF&langue=fr We remain at your disposal and wish you a pleasant day. Best regards Headict Team
V
Verifizierter Käufer
Rating: 1 out of 5
I did not read your order confirmation. I therefore missed the fact that the hat was sent to the wrong address, which I didn't know at all, and not to the billing address as stated.
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Response from HEADICT
Dear, Thank you for your order. It placed on 30/05/2023. Shipped on 31/05/2023 and collected from the relay point on 02/05/2023. (with your name as signature) The order was delivered on time. I remain available at the following address [email protected] and I wish you a pleasant day. Best reagards The Headict team.
G
Geverifieerde koper
Rating: 1 out of 5
There is no telling where my order ended up. The location it should have been sent to is full of scaffolding and know nothing at all about such a package having been delivered. This puts me in an uncomfortable situation because I am going on vacation today (June 28) for 5 weeks and had counted on this hat.
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Response from HEADICT
Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructions, we wish you a pleasant day. Best Regards The Headict team.
G
Geverifieerde koper
Rating: 1 out of 5
Order never received
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Response from HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 04/25 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
G
Geverifieerde koper
Rating: 1 out of 5
Order never received!!!
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Response from HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 05/23 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
A
Acheteur Vérifié
Rating: 1 out of 5
Ordered 2 personalized caps for almost 100, the quality is OK but the caps I received were too small, like junior models compared to New Era or others. Customer service wouldn't listen, referring me to the terms and conditions because there are no exchanges or refunds on personalized items. At this price, I strongly advise you not to buy from this site.
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Response from HEADICT
Hello, thank you for your order. The customizable caps are standard size with a back adjustment system, they are suitable for a head size ranging from 55 to 60cm (as indicated on the product sheets). As indicated in the GTC, we accept all returns from the date of receipt of your package within 30 days, excluding customized products. We do our best to
A
Acheteur Vérifié
Rating: 1 out of 5
Order placed and message sent after validation and payment. Out of stock. Bad management
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Response from HEADICT
Hello, Sorry for the inconvenience, it happens (very rarely!) that we have a stock error. We notified you right away to see if you wanted to exchange with another product or a refund. Following your instructions we proceeded with the refund immediately. Have a nice day The headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Cap not collected 9 days after order and payment. Impossible to get any information from chronopost. (Headict customer service told me that the cap was probably lost or stolen and that they would check with Chronopost. I would have liked a more commercial approach of sending a new cap because to date I have paid and received nothing.
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Response from HEADICT
Hello, Thank you for your feedback. Your order was placed on Friday 7/04 , we sent it on 11/04 (Monday 10/04) being a holiday :) And it was delivered on 20/04 by Chronopost. We're sorry that our partner Chronopost took so long to deliver, which is unusual (more like 3 days on average). The tracking link has been sent to you. We invite you to have a look
G
Geverifieerde koper
Rating: 1 out of 5
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Response from HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
A
Acheteur Vérifié
Rating: 1 out of 5
-
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Response from HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
A
Acheteur Vérifié
Rating: 1 out of 5
The site is inoperable, impossible to connect. Looks like a fake
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Response from HEADICT
Hello, you placed an order with us on 15/05, your hat was shipped on 16/05 and delivered by Chronopost on 20/05. If you are unable to connect to your account, you can do a "forgotten password" (we invite you to look in your spam if you do not receive the link reconnection) Otherwise, do not hesitate to return to our customer service by mail or phone (
A
Acheteur Vérifié
Rating: 1 out of 5
Part does not conform to the customization requested
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Response from HEADICT
Hello, We're sorry to hear that the product you ordered did not meet your expectations. We try to offer our customers a very wide choice of customizations. The personalization corresponds to the order you placed with us. You have made a request in addition to your order which is outside the scope of the customizations offered by our site and which therefore
A
Acheteur Vérifié
Rating: 1 out of 5
The writing required is not straight and aligned, or even centered. The cap faded in less than a week. The fastening system forms an unsightly overlay. Hardly ever worn...
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Response from HEADICT
Hello, We try to offer our customers quality products and service. Nevertheless, there may be a few mistakes from time to time and we are here to take responsibility for them. I see that you haven't reported the problem to our customer service department. I invite you to do so in order to correct it. Have a nice day. The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
A
Acheteur Vérifié
Rating: 1 out of 5
-
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Response from HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we have not had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
G
Geverifieerde koper
Rating: 1 out of 5
No response to my mail to change a cap (too small)
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Response from HEADICT
Hello, Thank you for your interest. We process emails daily and are committed to responding to all requests as soon as possible. For information, please visit the following email address: [email protected] I wish you a pleasant day. Best regards Swan
A
Acheteur Vérifié
Rating: 1 out of 5
Returns are not free
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G
Geverifieerde koper
Rating: 1 out of 5
Order has not yet been delivered and to date no money has been refunded.
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Response from HEADICT
Hello, For all refund requests please write to the following address. [email protected] I remain available for any information and I wish you a pleasant day. Best regards Swan
G
Geverifieerde koper
Rating: 1 out of 5
I ordered and paid for a cap 21/11 but still nothing. Only 3x a message that there is a delay after I sent an email. Too bad.
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Response from HEADICT
Hello, You can contact our customer service. We only registered one order from you on 27/06 and it was shipped on 28/06. Have a nice day. Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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G
Geverifieerde koper
Rating: 1 out of 5
Wanted to return order but never had response from webshop
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Response from HEADICT
Hello, Following your August email a reply was sent to you, perhaps it was in your spam. Please find below the link with the procedure to follow for exchanges and returns. https://www.headict.nl/content/7-ruilen-en-retouren For further information we remain available at the following address: [email protected] I wish you a pleasant day. Best regards Swan
A
Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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V
Verifizierter Käufer
Rating: 1 out of 5
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A
Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my parcel.
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Response from HEADICT
Hello, Thank you for your order. For overseas shipments and following the Covid 19 pandemic, shipments are subject to naval transit instead of air transit, which delays delivery times. We sincerely apologize for this inconvenience and confirm that your parcel is on its way. Yours sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
The product is different from the photo
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Response from HEADICT
Hello and thank you for your order. Please send photos and details of the product received to our customer service department at [email protected]. We will of course find a suitable solution. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have received nothing
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Response from HEADICT
Hello, shipments outside the EU require customs clearance, which can take up to 10 days depending on the number of parcels in transit. We're sorry about this and can confirm that your parcel is on its way. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
I bought a NASA truckercap from you and the power supply had a weave defect and in the packaging was no return option described therefore I ordered another one de was flawless
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Response from HEADICT
Hello, we are sorry that you have received a defective cap. Please contact customer service at [email protected] so that we can resolve the matter to your satisfaction. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, good on the whole but I was not asked to validate the 2nd embroidery on the side of the cap which is completely illegible, I invested 450 euro in 10 caps and the writing on the side is ILLEGIBLE, WHY? not to have sent me my validation also for the 2nd embroidery!!!!
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V
Verifizierter Käufer
Rating: 1 out of 5
My goods have still not arrived after 2 weeks
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Response from HEADICT
Hello, unfortunately your parcel has been lost. As discussed, we have resent the cap to you and thank you for your understanding. Best regards from the Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received my order so I can only assess that it is long and that you are asking me for an evaluation without considering whether the product has been delivered.
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Response from HEADICT
Hello and thank you for your order. The parcel was delivered on the day of your comment. Please bear in mind that shipments outside the EU are subject to customs clearance, which can lengthen delivery times. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Still after over two weeks nothing received and no response to emails
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Response from HEADICT
Dear, Thank you for the comment. We invite you to check your SPAMS, we sent you several emails. The parcel has been delivered last Wednesday. Best regards, The Headict team
Account suspended
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