The product does not correspond at all to the photo. Very disappointed.
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected]. Please do not hesitate to send a photo of the product. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Neat packaging, quality product, fast delivery.
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V
Verifizierter Käufer
Rating: 3 out of 5
The first time I washed the hood, the color came out of the laser engraving :( I ordered a hood two years ago that still looks perfect, the new products are apparently defective, unfortunately. the quality of the hood itself is no longer as good.
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Response from HEADICT
Hello, our engraved patches are made of natural leather and cannot be washed in the washing machine, washing under water is generally not recommended. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 4 out of 5
Hello, although the caps I received are well made, I am disappointed to read "made in china. I will remain loyal to Headict because your choice and quality are top notch. Best regards. Eric
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A
Acheteur Vérifié
Rating: 4 out of 5
Quality products
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V
Verifizierter Käufer
Rating: 4 out of 5
Everything went well. The goods arrived before Christmas and could be given as a gift.
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A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and compliant products. Satisfied with my purchase
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A
Acheteur Vérifié
Rating: 4 out of 5
The size seems a little small to me, even if I did take the reference corresponding to my whole head just above the eyebrows.
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A
Acheteur Vérifié
Rating: 3 out of 5
THIS IS NOT THE COLOR ORDERED. ORDERED BLACK RE9U BROWN
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Response from HEADICT
Hello, Thank you for your order. We confirm that the beanie you ordered is burgundy and not black. Please refer to your invoice. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
My customer account appeared as if I had no points, so I couldn't use them.
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Response from HEADICT
Hello, Thank you for your loyalty. Your points were converted on 19/12, you had to copy the code given on your account and paste it in your basket. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Delay in delivery due to carrier sorting error, nothing serious. Customer service did its job. Very satisfactory product quality and attractive prices.
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery scheduled before December 25, unfortunately received on the 27th.
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Response from HEADICT
Hello, We have noted the non-performance of the carrier and apologize for this. The shipping costs have been reimbursed. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very good product
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A
Acheteur Vérifié
Rating: 4 out of 5
Too bad the parcel arrived late. Otherwise, the item was exactly what I expected. What's more, it was carefully packaged in a pretty pouch.
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A
Acheteur Vérifié
Rating: 4 out of 5
For a 1st purchase in this brand, we are not disappointed. Jeun's, trendy and quality
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A
Acheteur Vérifié
Rating: 4 out of 5
There are problems with the cap sizes. The advertised sizes do not correspond to the actual size. That's a shame.
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A
Acheteur Vérifié
Rating: 4 out of 5
Very efficient. Thank you
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A
Acheteur Vérifié
Rating: 4 out of 5
I thought the price I paid was net including VAT. I still had to pay FR 19.80 in customs duties.
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A
Acheteur Vérifié
Rating: 4 out of 5
Too bad there's no size m/L in every model...
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A
Acheteur Vérifié
Rating: 4 out of 5
The size 7 7/8 of the red NY 59 fifty cap does not correspond to the size indicated on the website. The website indicates a head circumference of 63 cm for this size, but the cap indicates 62.5 cm. No comments on customer service and fast delivery.
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A
Acheteur Vérifié
Rating: 4 out of 5
I got my order before Christmas. The quality of the product looks good.
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A
Acheteur Vérifié
Rating: 4 out of 5
It's a shame that return shipping costs are charged to the customer, even in the case of an exchange.
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A
Acheteur Vérifié
Rating: 4 out of 5
Hi, I think I ordered two black caps, but they are blue. No problem tsnpiserci
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A
Acheteur Vérifié
Rating: 4 out of 5
Rich color, stylish, beautiful material and MADE IN FRANCE, what more could you ask for?
Special offers to buy the same beret in other colors...:)
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A
Acheteur Vérifié
Rating: 4 out of 5
Order conforms to my expectations. Delivery time respected
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A
Acheteur Vérifié
Rating: 3 out of 5
On delivery the package was open.
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Response from HEADICT
Thank you for your order. It happens that packages and parcels are checked by the French customs service. We apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I thought I'd ordered custom embroidery on the cap I'd ordered. What happened? EL
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Response from HEADICT
Thank you for your order. We can confirm that the cap was ordered without any personalization. You should have clicked on the "add signature (+9)" box. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I didn't receive a notice from the post office in my letterbox, only a notice with all the ads on my PC.
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Response from HEADICT
Thank you for your order. As this is a "Colissimo" shipment, the parcel is deposited in the mailbox by your letter carrier like your usual mail, so there is no need for any additional information about delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Bonsoir un bonnet très bien par contre le deuxième déjà décousu au bout de 2 jours
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
I ordered the same item 2 years ago, the thickness of the felt is less on the one I received ... which gives less hold to the product. I'm a bit disappointed.... nothing to say about the shipping, the package arrived in good condition.
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Verifizierter Käufer
Rating: 3 out of 5
My email with questions about the first cap was not answered satisfactorily. Unfortunately, the first hat did not fit and I had to pay approx. 7.00 for the return of this hat by registered mail. I would have liked a prepaid return label. Fortunately, the hat I ordered later fits. Therefore only a satisfactory rating.
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Response from HEADICT
Hello, thank you for your comment. Headict ships free of charge for orders over 75. However, the customer is responsible for the return shipping costs. All information on returns and exchanges can be found at https://www.headict.de/content/7-ruckgabe-und-umtausch. Best regards from the Headict team.
V
Verifizierter Käufer
Rating: 2 out of 5
Please do not draw any conclusions from these few points for Headict, goods were sent quickly, but with the supplier DPD, although the correct address was given (according to DPD) the supplier did not find it, and I live on a country thoroughfare. Unfortunately, no one has contacted me about the return shipment yet
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Response from HEADICT
Hello, we are sorry that DPD could not find your address. If you have any questions about the delivery, you can contact customer service at [email protected] at any time. Your parcel is on its way back to us. We will contact you as soon as the parcel arrives. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 4 out of 5
Nice hat. Nice and fast delivery.
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A
Acheteur Vérifié
Rating: 2 out of 5
A shame for a site that "specializes" in headwear. I'm a size 58, so I ordered my 3 products in "medium" size 58-59. The 3 arrived in size 59, whereas these brands offer size 58. The site's visuals are insufficient to properly estimate the volume and material.... Anyway... in the future, I'll buy in store.
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Response from HEADICT
Thank you for your comment. As indicated on the site, the products are mostly in double size: M = 56/57, L = 58/59, ... And the larger size always appears on the label. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
This isn't my 1st cap bought on the site. The first ones were delivered with a little bag which was a nice touch. All my other orders have been without...why..it's a shame. My last order, 4 caps, 2 adults and 2 children, yes I equip the whole family. For over 75 euros worth of merchandise, still no little canvas bag, just a simple little piece of paper.
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Response from HEADICT
Thank you for your loyalty Victim of our success, we are out of stock of canvas bags, these are planned for the fall ; -)
A
Acheteur Vérifié
Rating: 4 out of 5
Lack of information by email or sms to tell me that the order had been placed in the recipient's mailbox.
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A
Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery top product
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A
Acheteur Vérifié
Rating: 2 out of 5
Chinese manufacture not good
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Response from HEADICT
Hello, Thank you for your comment. If the product does not meet your expectations, you can of course return it for a refund. You'll find the procedure in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and compliant product.
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G
Geverifieerde koper
Rating: 4 out of 5
Ordered product meets expectations.
Delivery clear to track and delivered on time.
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