I ordered a New Era NY "navy" cap to replace an identical model that had been lost. The cap that was delivered to me is black, and of a much lower quality than the one I ordered on Headict 18 months ago (no suedine visor, less noble materials, etc.). All for exactly the same price of 32. This is misinformation and abuse.
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Response from HEADICT
Thank you for your feedback. However, we can confirm that the cap shipped is navy blue in the mottled version. The current prices depend on the brands represented and we always respect the recommended retail prices. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Hello, the product was very beautiful unfortunately too big for me. So I sent it back. However, I have no follow-up e-mail to let me know that you have received my return and that you can proceed with the refund :/.
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A
Acheteur Vérifié
Rating: 4 out of 5
good set but site needs to be improved for products
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A
Acheteur Vérifié
Rating: 4 out of 5
One of my favourite sites. Good products, 2 hats and a cap purchased to date. One wish? That it continues.
thank you
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A
Acheteur Vérifié
Rating: 4 out of 5
Thanks to Lucas in customer service for his attention and advice.
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V
Verifizierter Käufer
Rating: 3 out of 5
No response for a long time after ordering. Delivery with DPD always leads to problems. DHL is better.
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Response from HEADICT
Hello, as noted on our site, it takes about 14 days as we have to order the hat from Stetson. After 7 days you inquired and received information within a few hours. The hat was sent 9 days after ordering. It was delivered by DPD within 3 days. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 4 out of 5
The designations of the various models are sometimes incomplete (in my case, the gavroche cap), and I had to go to the manufacturers' websites several times to compare, see which collection it was, etc... Otherwise, the site is top-notch
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A
Acheteur Vérifié
Rating: 2 out of 5
I did not receive my hat on the 3rd as planned by the TNT service and yet I did not move from my home. I went to Guyana without a hat.
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Response from HEADICT
Hello, As announced during our exchanges last week, the shipping costs have been reimbursed and we have taken charge of a new shipment to Guyana. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
The hat was well received. It was unfortunately too big, we had not anticipated this. Returns are very poorly arranged. First, it already costs 9 euros. Second, discounted items may not be returned. So now we are stuck with a hat. A hat webshop should (emphatically) give the opportunity for easy returns. A hat has to fit. You can't tell that from a picture. So NEVER again Headict.
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A
Acheteur Vérifié
Rating: 4 out of 5
The first order was delivered damaged, in fact, the hat was badly put on, so the headband had arrived crumpled. After contact with the sav, and photo, the return was taken care of and a replacement of the hat with a better packaged return. Thank you Headict.
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A
Acheteur Vérifié
Rating: 2 out of 5
What happens if I don't receive my parcel because of the strike in the Belgian postal network?
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Response from HEADICT
Hello, thank you for your comment. The strike is coming to an end and your parcel is back on the distribution circuit. It will be delivered shortly. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Still ended up paying a lot for the cap. Shipping costs, again the costs for the exchange, and then you search the internet and you see that other suppliers are much cheaper with the same product. So next time I will have to be more careful where I place an order.
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A
Acheteur Vérifié
Rating: 4 out of 5
on time, good quality
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A
Acheteur Vérifié
Rating: 4 out of 5
Delivered on time Nothing to say
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Verifizierter Käufer
Rating: 4 out of 5
Size is getting smaller and smaller
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G
Geverifieerde koper
Rating: 4 out of 5
Cap turned out super cool. Delivered within a week.
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Geverifieerde koper
Rating: 4 out of 5
Product was nice and in good condition. Delivery time was as indicated.
The box however was not, the website indicated the hat would be delivered in a nice Stetson box, however it was delivered in a bare, plain cardboard box. Too bad
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Verifizierter Käufer
Rating: 2 out of 5
I looked at the photo - and then searched in vain for the blue color If the color of the photo differs so much from the color of the product, something has been faked I didn't like it Barbara Hetzel
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Response from HEADICT
Hello, the multicolored poncho does not have a blue color on our product image on the Internet. However, some screens change the color. This is the only way we can assume that you have seen the color blue. You can return the poncho if you do not like it. Best regards from the Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Perfect cap, nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
I received the cap with a spelling mistake on the side writing, which is a pity because the cap seems to be of good quality. I don't think I'll be ordering again.
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Response from HEADICT
Thank you for your order. We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Either the color is not clear on the website, or the product is the wrong one. I ordered a grey bandana and received one that looked more like blue than grey... but maybe it's my eyes. Otherwise great delivery
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Response from HEADICT
Hello, Thank you for your order. It is possible that an error occurred during order preparation. Please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Too bad the color of our logo isn't the same as the cap... The operator confused burgundy with red... So, unfortunately, the rendering isn't perfect...
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Response from HEADICT
Hello, thank you for your comment. However, a photo of the prototype was sent to you so that you could validate the production launch yourself, which we have done in accordance with your instructions. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
The products are perfect sits very well.
I have already ordered another pair
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Acheteur Vérifié
Rating: 4 out of 5
Package well packed, delivered on time.
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A
Acheteur Vérifié
Rating: 4 out of 5
Delivery a little slow by por to the first time 3 days waiting a week
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Acheteur Vérifié
Rating: 4 out of 5
Order received promptly, in future please cut any protruding wires. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
I order a blue cap and receive a black cap. Well done...
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Response from HEADICT
Hello, Thank you for your new order. We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
The beret I ordered was exactly what I expected. Top of the line
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V
Verifizierter Käufer
Rating: 2 out of 5
Unfortunately, the item did not arrive. The delivery was reported as delivered. However, it did not arrive at the agreed location. The supplier DPD has also not been able to help me so far.
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Response from HEADICT
Hello, as already clarified with you by email, you have given DPD permission to leave the parcel on your doorstep. Choosing a DPD store is the safe option if you are not at home and live in Munich. However, we have offered you a financial concession for a new order. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 4 out of 5
A fine performance that lived up to our expectations.
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Acheteur Vérifié
Rating: 4 out of 5
Cap corresponds to my order, so perfect
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A
Acheteur Vérifié
Rating: 4 out of 5
No contact with customer service
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A
Acheteur Vérifié
Rating: 4 out of 5
Lots of choice, good presentation on the site, fast delivery, just a few stickers missing.
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Acheteur Vérifié
Rating: 4 out of 5
Very responsive customer service. An error in my order. My message to customer service was quickly taken into account and the order corrected.
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Geverifieerde koper
Rating: 3 out of 5
paying via IDEAL was difficult
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A
Acheteur Vérifié
Rating: 4 out of 5
Nothing to complain about.
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Geverifieerde koper
Rating: 4 out of 5
Ordered gold embroidery, but received yellow.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, only blame the delivery because of overseas.
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Response from HEADICT
Hello, Thank you for your order. It takes 7 to 10 days for a package to be shipped from mainland France to South America. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Hello, good quality hat Good value for money, the size is correct, the color is good, I keep it.
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Acheteur Vérifié
Rating: 4 out of 5
Simple and efficient. I will come back again.
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