English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
good quality
Translated reviews
Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Problem with Collissimo delivery with a closed collection point.
Translated reviews
A
Rating: 4 out of 5
Satisfied with my order.corresponds well to my expectations.Fast delivery.
Translated reviews
A
Rating: 4 out of 5
Fast delivery, good quality.
Translated reviews
A
Rating: 4 out of 5
I just thought that the cannotier would be a little rounder, but I'm very satisfied with the merchandise, the shipment is careful, I haven't had time to use the hats yet, but it all seems very promising. I've evaluated the customer service, but I haven't had any particular difficulty, so I can't really evaluate this service, since I haven't had to contact her.
Translated reviews
A
Rating: 4 out of 5
Received quickly and the product is great, nothing to say excellent
Translated reviews
A
Rating: 4 out of 5
The embroidery isn't as beautiful as I expected... it's a mess... too bad.
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. If you are unhappy with your order, please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Rating: 4 out of 5
perfect
Translated reviews
A
Rating: 4 out of 5
Everything went as planned, delivery time and quality of the items ordered.
Translated reviews
A
Rating: 4 out of 5
Glue mark on a hat too bad otherwise everything was great
Translated reviews
Response from HEADICT
Hello, thank you for your comment. It is possible that the hat was overlooked during order preparation and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
G
Rating: 4 out of 5
The first order. Fast and without error
Translated reviews
A
Rating: 4 out of 5
I'm a big hat enthusiast. Usually, I always buy in stores; but I found this site online and tried to buy a hat online for the first time (not for the rest). Nothing to say: fast, impeccable delivery. Just one small downside: hats need to be tried on, and mine is a little too big. Well, too bad :-(
Translated reviews
Response from HEADICT
Thank you for your order. If you wish, we can send you cork strips free of charge to adjust the size of your hat. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
V
Rating: 4 out of 5
Unfortunately, the specified hat box was not included.
Translated reviews
A
Rating: 4 out of 5
customization time a little long, but otherwise low
Translated reviews
A
Rating: 4 out of 5
nice products
Translated reviews
A
Rating: 3 out of 5
Perfect site but delivery with TNT group just horrible
Translated reviews
Response from HEADICT
Hello, We have contacted TNT and they did not respect the planned service, we apologize for the inconvenience. We have refunded the delivery costs. Sincerely, The Headict team
A
Rating: 4 out of 5
I recommend this site
Translated reviews
A
Rating: 4 out of 5
well
Translated reviews
A
Rating: 3 out of 5
Despite a choice of 24-hour express home delivery (and therefore a higher price), I received the parcel more than 48 hours later, which I had to collect from a relay point because the deliveryman was too lazy to come to my house and explain why I wasn't there, even though there were 4 of us at home at the time indicated. Apart from that, great product as usual.
Translated reviews
Response from HEADICT
Hello, Thank you for your comment. As indicated in our email exchange, we have proceeded to reimburse the shipping costs and apologize for the inconvenience. Sincerely, The Headict team
V
Rating: 4 out of 5
Fast delivery, beautiful hat.
Translated reviews
V
Rating: 3 out of 5
Unfortunately, the delivery has not yet arrived, although the specified delivery date has long since passed.
Translated reviews
Response from HEADICT
Hello, as stated on our site, personalization takes 10-14 days. Your order arrived on 03.07.18 and was shipped on 17.07.18. The delivery took place on 19.07.18. Best regards from the Headict team.
A
Rating: 4 out of 5
Fast delivery. Good quality products.
Product return at buyer's expense. Manual return procedure, no online tracking.
Translated reviews
Product return at buyer's expense. Manual return procedure, no online tracking.
A
Rating: 4 out of 5
The items are of excellent quality, but if you are not satisfied with part of your order, you can return it for a refund, which is a great plus. Overall, I'm satisfied and would probably buy from you again. Thank you for your professionalism.
Translated reviews
G
Rating: 4 out of 5
Very helpful when the mail order company lost my package. Friendly, fast and excellent service.
Translated reviews
A
Rating: 4 out of 5
Delivery as expected and product well packaged.
Translated reviews
A
Rating: 4 out of 5
Cayler&sons used to supply its products in a "box", that was classy, now it's not..... Too bad. Information about returned products leaves much to be desired .....forcely there is none.
Translated reviews
Response from HEADICT
Hello sir, Thank you for your comment. Cayler no longer supplies boxes with their logo, however, a tab dedicated to exchanges and returns is available on your space and at the bottom of each page of the site. Sincerely, The Headict team
A
Rating: 2 out of 5
I ordered a Stetson panama hat for a gift, on the website the hat is described (and illustrated) as delivered in an original packing box, yet I received it without any box, stacked with a second hat I bought. It goes without saying that my gift is not presentable; customer service is unwilling to make any effort, while the information on the website is clearly erroneous...
Translated reviews
A
Rating: 3 out of 5
I like the product. Delivery problem but due to Tour de France
Translated reviews
A
Rating: 3 out of 5
I had to redo the delivery method 2 times because the delivery drivers either don't call or ask me to leave my house and find them in their "badly parked" spot, they tell me. Or they don't take the time to call a 2nd time, they've already left. What's more, I don't understand why they call because I'm the one making the appointment, so I'm at home. Du coup point relais. Abused
Translated reviews
Response from HEADICT
Hello, thank you for your order. The delivery person who contacted you probably has to deliver a parcel from another site, the Colissimo parcels from us are delivered by your usual letter carrier and yours was indeed dropped off at a relay point as requested on 09/07. Sincerely, The Headict team
G
Rating: 4 out of 5
I found the hat here that was sold out everywhere. Top
Translated reviews
A
Rating: 4 out of 5
Nickel
Translated reviews
A
Rating: 4 out of 5
Large selection. No delivery problems and product conforms.
Translated reviews
A
Rating: 4 out of 5
Perfect
Translated reviews
A
Rating: 3 out of 5
Hello, I've just received my order (correct exchange) except that where I'm not happy is that in your sales description it says "hat delivered in its Stetson box" ..... still nothing, just a circle of cardboard. When I asked for an exchange, I told you about it, but your customer service didn't take it into account, but I did. I don't think I can recommend you.
Translated reviews
Response from HEADICT
Hello, thank you for your comment. Stetson is indeed out of stock of boxes and they will not be able to restock before the end of the summer. We apologize for the inconvenience. Sincerely, The Headict team
A
Rating: 4 out of 5
Fast delivery, original, high-quality caps and top-notch customer service. What else?
Translated reviews
A
Rating: 4 out of 5
Very nice product, but a little disappointed by the size (too big because snapback and I'm a woman). Maybe we should warn people about sizes. You'd expect one size to fit a woman, but not really...
Translated reviews
A
Rating: 4 out of 5
Unfortunately, the cost of customs clearance was not specified...
Translated reviews
Response from HEADICT
Hello, thank you for your order. For shipments outside the EU (such as Switzerland), packages are subject to customs duties and VAT and must be declared to the customs authorities. Best regards, The Headict team
A
Rating: 3 out of 5
I ordered 2 caps and only received one.
Translated reviews
Response from HEADICT
Hello, Thank you for your order. We were indeed waiting for restocking. Your cap was shipped yesterday and should arrive within 48 hours. Sincerely, The Headict team
A
Rating: 4 out of 5
Top
Translated reviews
A
Rating: 4 out of 5
I received my cap (which is exactly what I ordered) perfectly protected in the parcel, but a little late.
Translated reviews
Account suspended
Cette attestation de confiance n'est plus disponible.