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A
Rating: 4 out of 5
Really top-notch
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
top
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G
Rating: 3 out of 5
I am waiting for return shipment , taking very long
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A
Rating: 4 out of 5
Compliant order. I need to exchange a hat that is too big and when I look at the price on the website, it has gone up in the space of 8 days and I will have to pay the difference. This is not normal for a standard exchange. First time I've seen this on a website. I won't be ordering from this site again.
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Response from HEADICT
Hello, We have checked your order and compared it with the items on the site and can confirm that the prices are the same as those applied 8 days ago. We look forward to receiving your return, which will be processed within 48 hours. Sincerely, The Headict team
A
Rating: 4 out of 5
fast, I appreciated the little bag in which my cap was . top
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G
Rating: 4 out of 5
Purchased nice beret fred brown from Flechet (flat cap), good fit.Relatively fast delivery, satisfied
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A
Rating: 3 out of 5
I ordered a PANAMA size L and received a PANAMA size XXL, so I sent it back by Collissimo and I'm looking forward to you sending me back a PANAMA size L. I'll take the liberty of making a new assessment at that time.
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Response from HEADICT
Hello, We have received your return and apologize for the inconvenience. It was indeed an error on our part when preparing the order. We have dispatched the correct hat and refunded 30% of your order. Sincerely, The Headict team
A
Rating: 4 out of 5
The Stetson cap advertised on headict.com as being made in Germany, with a "made in China" label, is simply a lie, and the price -39- is no longer justified.
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Response from HEADICT
Hello, this reference has indeed changed country of manufacture and we have made the necessary changes. We apologize for the inconvenience. Sincerely, The Headict team
G
Rating: 4 out of 5
Unfortunately no super fast delivery but the delivery was faster than indicated on the site. Top Caps neatly in cloth bag and box and delivered. Quality just right.
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A
Rating: 4 out of 5
Delivery on time. 2 days before Father's Day Hat well protected and packed for transport. Quality of the hat, I expected better, too soft for my taste would have preferred more rigid. At the same time it is recycled paper, I had not seen before ordering. Sincerely Patrick
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A
Rating: 4 out of 5
The only downside is that several customers would like to have a cap embroidered with their own LOGO but this is not possible as a minimum order of 10 caps is required.
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Response from HEADICT
Hello, The addition of a new typography or logo will require a morning's work on the software and calibration of the machines, which explains the minimum order of 10 copies or one copy considered as a prototype at a cost of 99. Sincerely, The Headict team
A
Rating: 4 out of 5
It's a shame that only one protective bag is supplied for every 2 caps ordered.
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Response from HEADICT
Hello, the "Headict" canvas bag supplied with the caps is indeed intended to protect them during transport, but it's also a good idea to reuse it at home to keep your chef covers dust-free. We can add up to four caps per bag. Sincerely, The Headict team
A
Rating: 4 out of 5
fast delivery.
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A
Rating: 4 out of 5
A little disappointed with my contact with customer service. I wanted to personalize a cap with "special characters" and it wasn't possible to do this except as a prototype. I settled for a translation with the classic abcde... It's not exactly the cap I wanted, but the quality is still impeccable and the packaging in a small canvas bag is top-notch.
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Response from HEADICT
Hello, We simply specified that embroideries made from a typography or logo not listed on our module are made from 10 copies, as it will be necessary to calibrate our machines and software. Sincerely, The Headict team
A
Rating: 3 out of 5
I ordered a hat twice in a row that doesn't fit (too small) even though I know my size and was careful to order the right size (60): the first 55-60 doesn't fit on my head, the second 60 is perched on the top of my head and doesn't fit. Very disappointed.
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Response from HEADICT
Hello, The cuts and patterns may indeed change depending on the models offered on the site and particularly on those of the Brixton brand. Sincerely, The Headict team
G
Rating: 4 out of 5
To exchange a product you have to send an email but you get no reply. No free returns. Products are top but service could be much better.
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V
Rating: 2 out of 5
I am very disappointed with the returns service.
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G
Rating: 2 out of 5
In itself fine, but my hat is too small and return is not an option on an amount of 30 euros you seem to pay 18 euros return which is really a ridiculously high amount...is part of the service seems to me
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A
Rating: 4 out of 5
Satisfied as always, despite the high price.
We think that customer loyalty needs to be reviewed (the points system does not build loyalty).
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We think that customer loyalty needs to be reviewed (the points system does not build loyalty).
A
Rating: 4 out of 5
I had to fight to be delivered before I left on vacation due to a stock shortage, or so I was told ... I felt the goodwill and intention of my interlocutor but it was ric-rac ... Thank you for the cork headbands ... all is well ... we can now enjoy the cimfirt that the hats will bring to both me and my wife ... Metci.
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Response from HEADICT
Hello, As we told you by phone, we have a weekly restocking system with the Stetson brand, and although it was ordered from the supplier, we guaranteed delivery of your hat before you left on vacation. Sincerely, The Headict team
G
Rating: 2 out of 5
Super poor quality caps and poor return service
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Response from HEADICT
Dear, Do not hesitate to contact the customer service via [email protected] if you have any problem with your order. Kind regards, The Headict team
A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
2 days delay in delivery, but apart from that no problem. Product is exactly as pictured.
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Response from HEADICT
Hello, After shipment on 08/06, a delivery attempt was made on 10/06, access to the delivery address being impossible, your parcel was given to the janitor 48 hours later. Sincerely, The Headict team
A
Rating: 4 out of 5
pleasantly surprised by the quality of your services
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G
Rating: 4 out of 5
Couple of small errors
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A
Rating: 2 out of 5
The product itself is very good. However, it arrived 5 days late, so the birthday had passed and it was the planned gift... I am therefore dissatisfied with the service but not with the product. I would advise you to plan ahead.
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Response from HEADICT
Hello, we have contacted the postal services and they confirm that your parcel was delivered 48 hours after dispatch, i.e. on schedule. Sincerely, The Headict team
A
Rating: 2 out of 5
Hello, I have just received my order and I am not satisfied because an embroidery is missing on the back of the cap and on the right side.
Best regards M.Barrère.
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Best regards M.Barrère.
Response from HEADICT
As indicated on your invoice, only the front text has been validated. You need to validate the side and back customizations in order for them to be taken into account. Best regards, The Headict team
A
Rating: 4 out of 5
The only drawback is that the customer is responsible for return shipping costs in the event of a product exchange, which, when added to the initial shipping costs, significantly increases the final price.
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A
Rating: 3 out of 5
The product is very small for a 59, and of such poor quality that I'm still wondering if it's a real Borsalino.
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Response from HEADICT
Hello, We can assure you that the hat you sent is from the Italian brand Borsalino. The lightness and fineness of the rabbit felt may indeed be surprising. Nevertheless, we invite you to contact customer service at [email protected] Sincerely, The Headict team
A
Rating: 3 out of 5
delivery takes too long and costs too much. In this case, it should be marked on the invoice or better shown.
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Response from HEADICT
Hello, For personalized products (embroidery or laser engraving), lead times are a maximum of 10 days before delivery. You'll find the details in the header of the personalization module. Sincerely, The Headict team
A
Rating: 4 out of 5
Usually I'm always satisfied but on my last snapback cap customization I noticed a few flaws it was a bit badly sewn. ...and it's a shame you can't customize the gold label that's put on the cap to get a more real look.
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Response from HEADICT
Hello, If you have any comments, please contact our customer service department at [email protected] The stickers on the visors of our custom caps are created by us on a minimum production run of 5000 pieces. Sincerely, The Headict team
A
Rating: 3 out of 5
Disappointed, I thought I'd get a thicker bandana. Also, it doesn't say made in USA, but designed in USA. Where are they made then, in China? - No gift-wrapping, because nice packaging reserved for Christmas parties.
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Response from HEADICT
As the bandana is made from organic cotton, it will be naturally thin, and is indeed made in Asia. In response to your pre-shipment request, we have provided a fabric pouch to protect your order.
A
Rating: 4 out of 5
I did not receive my parcel dear me here it is
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Response from HEADICT
Hello, We have contacted the postal service and they did not respect the delivery schedule. We apologize for the inconvenience. The postage costs have been refunded. Sincerely, The Headict team
A
Rating: 4 out of 5
Well-prepared product in its pouch and delivery received on time. No complaints.
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A
Rating: 3 out of 5
Good quality product Relay delivery, the deliveryman never came to the address indicated, at 10euros the service it's really limited ... too bad. Thank you all the same, good continuation.
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Response from HEADICT
Hello, We have contacted the carrier and they did not deliver as requested. We have reimbursed the initial shipping costs and apologize for the inconvenience. Sincerely, The Headict team
A
Rating: 4 out of 5
Meets my expectations
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A
Rating: 4 out of 5
Size large.. Mm the S/M.. Too bad
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A
Rating: 4 out of 5
Package arrived torn.
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Response from HEADICT
Hello, It is indeed possible that a package is damaged during shipment and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] if the products you have received have been damaged. Sincerely, The Headict team
A
Rating: 4 out of 5
my favorite products still in size xl
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A
Rating: 4 out of 5
Very happy with my product, received on time. Thank you
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