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G
Rating: 4 out of 5
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Articles received correspond to the presentation on the website. Export tax (delivery in Helvetia) Ultra-fast delivery Perhaps just a better indication of the item's thermal qualities (summer headgear, winter headgear, etc.).
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A
Rating: 4 out of 5
Get MORE
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V
Rating: 4 out of 5
Order arrived promptly in the desired quality.
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A
Rating: 4 out of 5
Reliable service and delivery.
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A
Rating: 4 out of 5
Most web stores now offer free returns. It's a shame to have to pay for a return, especially when it comes to size issues (brands are not uniform on the subject).
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A
Rating: 4 out of 5
Too expensive but...
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Response from HEADICT
Hello, the prices applied on the site correspond to the recommended retail prices and those of the shipping costs to the service provided. Your order was placed on the evening of 24/04, shipped on 25/04 at 12pm and delivered on the morning of 27/05. Sincerely, The Headict team
G
Rating: 4 out of 5
Delivered as ordered and promptly answered questions.
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A
Rating: 4 out of 5
The problem is that the image you get when you choose the product on the website does not correspond to the final product. I received a black and orange FLUO cap... I thought it was a normal orange. Also, the visor is short. I'm satisfied with the delivery but disappointed by the big difference between the product and the site.
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Response from HEADICT
Hello, We pay attention to each description of the products presented on the site. In fact, you will find the cap details under the embroidery color panel. Sincerely, The Headict team
A
Rating: 4 out of 5
My assessment of the merchandise is due to the fact that the cap is too small, so I am sending it back for the identical model in a larger size. Thank you.
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Response from HEADICT
Hello, We are waiting for your return, it will be processed within 48 hours after receipt. Sincerely, The Headict team
A
Rating: 4 out of 5
Very good
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A
Rating: 2 out of 5
Bad photos on the site
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A
Rating: 4 out of 5
Satisfied
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G
Rating: 2 out of 5
After the blunder (not noticing and registering my payment) of me asking an opinion on Headict is not really helpful, nor is the outcome surprising.
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Response from HEADICT
As mentioned on the web site, we were waiting for a restocking from Stetson brand, your hat has been ship after replenishment. Kind regards, The Headict team
G
Rating: 3 out of 5
The cap were for my 7 year old child . 1 Cap was too small and the other was too big.
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A
Rating: 4 out of 5
Corresponds to my order and expectations
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A
Rating: 4 out of 5
Pleasantly surprised by the speed of delivery
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A
Rating: 4 out of 5
The work on the cap is well done, the delivery in its fabric pocket fantastic and fast. I would have thought that the embroidery would be much thicker and more opaque than this. If it's feasible in terms of cost and technique, think about canvas caps, as the wool look doesn't make the cap look elegant, or even "worn" I think.
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A
Rating: 4 out of 5
When you have a small head like me, 54-55 is still too big.
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G
Rating: 2 out of 5
Ordered a cap for 20 euros, unfortunately the size was not right so I wanted to return it. Once I arrived at the post office I was told that returning it would cost 13 euros. Now it is not worth it for me to send it back and I am stuck with a cap that is too small for me. Baal there strongly.
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Response from HEADICT
Dear, We can propose you another cap. The expenses of return are chargeable to the customer, we offer the second sending in case of exchange. Kind regards, The Headict team
A
Rating: 4 out of 5
What I expect from a web service. Quality product.
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A
Rating: 4 out of 5
For a 2nd purchase, product always impeccable. But the delivery did not arrive in my mailbox this time... Nice little canvas bag. When will I get free delivery?
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A
Rating: 4 out of 5
Happy with my 2 orders from headict.
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V
Rating: 4 out of 5
The cap unfortunately had a few defects, the print of the number sign was changed to an asterisk and the original Snapback sticker on the underside of the cap was carelessly removed
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Response from HEADICT
Hello, we are sorry if, despite careful checking, we have made a mistake. We would like to apologize for this. Please contact customer service at [email protected] so that we can resolve this matter to your satisfaction.
A
Rating: 4 out of 5
Very fast ordering and delivery Very pleasant and entertaining website Very pleasant and professional customer service. Clear and concise explanations
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V
Rating: 4 out of 5
Friendly and fast communication on the phone.
Fast processing and delivery and top quality
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Fast processing and delivery and top quality
A
Rating: 4 out of 5
The malfunctioning of the site during payment triggered double charging with a credit received later. All that was needed was to display an information message to avoid this inconvenience.
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Response from HEADICT
Hello, Our site has undergone the maintenance necessary for its proper operation. However, you were notified within 60 minutes of placing your order and we immediately rectified the problem. Sincerely, The Headict team
A
Rating: 4 out of 5
I'm disappointed ....because I ordered 2. Caps with personal embroidery. Ms I received only one bag of packaging For 85euros of order I find that not cool.
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Response from HEADICT
Hello, Our cloth bags are adapted to the size of the shipping carton and to protect the caps during transport. Caps are normally sent in tissue paper and we have made it a point of honor to pack our products in the best possible way. Sincerely, The Headict team
A
Rating: 4 out of 5
Thank you for your service.
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A
Rating: 4 out of 5
Very satisfied Fast delivery and product in good condition
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A
Rating: 3 out of 5
I received the products in good condition but one of the products did not correspond to what I had ordered.
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Response from HEADICT
Hello, It is possible that one of our caps was overlooked during the order preparation process and we apologize for this. An e-mail has been sent to you to resolve this misunderstanding. Sincerely, The Headict team
A
Rating: 4 out of 5
Product as described RAS
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A
Rating: 4 out of 5
Price higher than in-store price. Shipping costs need to be reviewed. The cap costs me 25euros... 18euros in store...
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Response from HEADICT
Hello, the prices proposed on the site correspond to the selling prices advised by our supplier. Shipping costs correspond to the cost of delivery in France within 48/72 hours. Sincerely, The Headict team
A
Rating: 4 out of 5
well
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G
Rating: 4 out of 5
Nice assortment. Fast shipping. Service I haven't needed yet.
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
The quality of the product is acceptable but the embroidered text is not centered.... It's unfortunate because otherwise for me it's flawless.
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Response from HEADICT
Hello, It is possible that your cap was overlooked during order preparation. In order to resolve this incident, please send a photo to customer service via [email protected] Sincerely, The Headict team
A
Rating: 4 out of 5
great
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A
Rating: 4 out of 5
The goods were not delivered to the relay point but to another one.
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Response from HEADICT
Hello, we have contacted the postal service and they have not complied with our request. We apologize for the inconvenience. In order to maintain a commercial agreement, the shipping costs have been reimbursed. Sincerely, The Headict team
A
Rating: 4 out of 5
order conforms to description, received quickly just one comment: it would be better if delivery and returns were free of charge
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Response from HEADICT
Hello, we offer free shipping on orders of 75 euros or more. Regarding returns, the customer is responsible for shipping costs. We offer the second shipment in exchange. Sincerely, The Headict team
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